CORPORATE & STRATEGIC MANAGEMENT
| Department / Division Name | Corporate & Strategic Management Department |
| Head of Department / Division | En. Muhammad Azli Bin Miswan |
| Department Tel. | 03 - 8026 3120 / 8026 3257 |
| WhatsApp Tel. | 019-675 7823 |
| Department Email | - |
DEPARTMENT FUNCTIONS
| 1. | Execute administrative management, complaint handling, and natural disaster management effectively and efficiently. |
| 2. | Execute organizational transformation through standards, quality, innovation, and productivity management. |
| 3. | Establish and ensure a positive identity and image in line with the organization's mission and vision. |
| 4. | Ensure information dissemination is executed in a planned, accurate, and effective manner. |
| 5. | Empower communication networks and collaboration with all levels of stakeholders optimally. |
CORPORATE PLANNING & STRATEGIC MANAGEMENT DEPARTMENT CLIENT CHARTER
CORPORATE AND STRATEGIC MANAGEMENT DEPARTMENT | ||
| PILLAR 1 | GOOD GOVERNANCE | |
| ORGANISATIONAL FUNCTION (OF) | OF 1 Implement and improve administrative management, integrity, finance, revenue, taxation, and core services | |
| NO. | CLIENT CHARTER (CC) | TIMEFRAME |
DEPARTMENT FUNCTION (DF) | DF 1 Execute administrative management, complaint handling, and natural disaster management effectively and efficiently | |
| CC 1 | Answer phone calls within 3 rings (10 seconds) | 3 Rings (10 Seconds) |
| CC 2 | Issue acknowledgment of receipt letters | 3 Days |
| CC 3 | Receive complaints, screen, and provide feedback on complaint status to complainants in the MBSJ SISPAA System (complaint feedback) | 15 Days |
| DEPARTMENT FUNCTION (DF) | DF 2 Execute organizational transformation through Standards, Productivity, Innovation, and Quality (SPIQ) management | |
| CC 4 | Ensure service delivery follows ISO standards and certification compliance:
|
Once a year |
DEPARTMENT FUNCTION (DF) | DF 3 Establish and ensure a positive identity & image in line with the organization's mission and vision | |
| CC 5 | Ensure achievement and 5-Star rating for:
| 1 time / 2 years |
| CC 6 | Ensure Subang Jaya City Council branding and corporate identity applied adhere to protocols and corporate manual specifications outlined during every official program / event organized | 3 Days |
DEPARTMENT FUNCTION (DF) | DF 4 Ensure information dissemination is executed in a planned, accurate & effective manner | |
| CC 7 | Ensure correct and accurate information is channeled to the public through all media channels (print, electronic & social media) daily | 24 Hours |
| CC 8 | Ensure media feedback management within 24 hours | 24 Hours |
| PILLAR 6 | BUILDING A MADANI SOCIETY | |
| ORGANISATIONAL FUNCTION (OF) | OF 9 Plan & execute community wellbeing & empowerment programs | |
DEPARTMENT FUNCTION (DF) | DF 5 Manage relationship networks, communication & collaboration with all levels of stakeholders optimally | |
| CC 9 | Realize program objectives through collaborative partnerships with stakeholders aligned with target groups | 12 Times |