INTRODUCTION
Subang Jaya City Council (MBSJ) has implemented various initiatives to ensure that the service delivery system can be executed efficiently and effectively. One of the initiatives implemented is the integration of four (4) certification schemes, namely ISO 9001:2015, ISO/IEC 27001:2013, ISO 37001:2016, and MS 1900:2014, collectively known as the Integrated Management System (IMS).
The IMS was enforced on 1 April 2018 through an integration involving three (3) certification schemes: ISO 9001:2015, ISO/IEC 27001:2022, and ISO 37001:2016. Subsequently, on 20 October 2020, an additional certification scheme, the Shariah-Based Quality Management System (1900:2014), was incorporated, bringing the total to four integrated schemes. Risk management elements are also taken into account to ensure the smooth operations of departmental functions and to guarantee that service delivery consistently meets the highest standards.
QUALITY MANAGEMENT SYSTEM POLICY
ISO 9001 : 2015
QUALITY MANAGEMENT SYSTEM
“We are responsive and committed to delivering optimal and excellent services to all our customers through continuous improvement frameworks rooted in the implementation of a robust quality management system approach, aimed at becoming a premier local authority in Malaysia across city services, landscape management, assessment taxation, revenue collection, legal enforcement, infrastructure maintenance, development planning, recreational facilities, and community services with total dedication, efficiency, and integrity.”
ANTI-BRIBERY MANAGEMENT SYSTEM POLICY
ISO 37001 : 2016
ANTI-BRIBERY MANAGEMENT SYSTEM
“MBSJ is committed to strengthening integrity by applying continuous improvement concepts based on an anti-bribery management system to meet the expectations of our stakeholders.”
INFORMATION SECURITY MANAGEMENT SYSTEM POLICY
ISO / IEC 27001 : 2022
INFORMATION SECURITY MANAGEMENT SYSTEM
“To provide a comprehensive information security management plan to ensure the confidentiality, integrity, and availability of information for MBSJ services.”
SHARIAH-BASED FINANCIAL MANAGEMENT POLICY
MS 1900 : 2014
SHARIAH-BASED QUALITY MANAGEMENT SYSTEM
“We are responsive and committed to providing excellent financial services to all customers through a shariah-based quality management system approach and continuously improving to become a leading local authority in Malaysia in financial management aspects.”
CUSTOMER SERVICE MANAGEMENT POLICY
SIRIM 6 : 2016
CUSTOMER SERVICE MANAGEMENT
“We are responsive and committed to providing optimum and excellent services to all customers through continuous improvements of the customer delivery system.”
TOTAL QUALITY MANAGEMENT POLICY
SIRIM 7 : 2016
TOTAL QUALITY MANAGEMENT
“We are committed to strengthening quality service delivery to fulfill customer expectations based on total quality management, embedding a organizational culture of 'standard', 'productivity', 'innovation', and 'quality' (SPIQ), compliance with international standards, and sustainable environmental quality management.”
PUBLIC SECTOR CONDUCIVE ECOSYSTEM (EKSA) POLICY
EKSA
PUBLIC SECTOR CONDUCIVE ECOSYSTEM
“We are committed to making MBSJ a 5-star smart organization through excellent work culture practices and a quality environment rooted in lean management principles, combined with EKSA components namely corporate image, creativity and innovation, green practices, a conducive environment, and institutional diversity as catalysts for continuous excellence.”
SCOPE
NO. | CERTIFICATION SCHEME | SCOPE |
1. | ISO 9001:2015 (Quality Management System) | The implementation scope of the MBSJ IMS services is to deliver quality and integrity-driven city services alongside information security assurance covering the following two (2) service categories: Core Services
Support Services |
2. | ISO/IEC 27001:2022 (Information Security Management System) | |
3. | ISO 37001:2016 (Anti-Bribery Management System) | |
4. | MS 1900:2014 (Shariah-Based Quality Management System) | The scope of the SBQMS and its execution encompasses MBSJ Financial Management, which includes the following matters: |