| Department / Division Name | Information Technology Department |
| Head of Department / Division | En. Samzol Bin Saat |
| Department Tel. | 03 - 8026 3287 |
| WhatsApp Tel. | 019-268 7823 |
| Department Email | ict@mbsj.gov.my |
DEPARTMENT FUNCTIONS
1. | Plan and execute ICT transformation. |
2. | Empower the culture of ICT as a core foundation in the MBSJ work environment. |
3. | Administrative management and cybersecurity strengthening. |
4. | Ensure the availability of service delivery systems. |
5. | Empowerment of the MBSJ digital community. |
INFORMATION TECHNOLOGY DEPARTMENT CLIENT CHARTER
INFORMATION TECHNOLOGY DEPARTMENT | ||
| PILLAR 1 | GOOD GOVERNANCE | |
| ORGANISATIONAL FUNCTION (OF) | OF 1 Implement and improve administrative management, integrity, finance, revenue, taxation, and core services | |
| NO. | CLIENT CHARTER (CC) | TIMEFRAME |
| DEPARTMENT FUNCTION (DF) | DF 1 Plan and execute ICT transformation | |
| CC 1 | Execute programmes planned in the latest Digitalisation Strategic Plan (PSP) | 4 Programmes Per Year |
| DEPARTMENT FUNCTION (DF) | DF 2 Empower the culture of ICT as a core foundation in the MBSJ work environment | |
| CC 2 | Execute ICT awareness programmes consistently based on planning and approval | 2 Times Per Year |
| DEPARTMENT FUNCTION (DF) | DF 3 Administrative management and cybersecurity strengthening |
|
| CC 3 | Process ICT Facility Applications within 3 working days and take action within 14 days | Process in 3 working days, action within 14 days |
| CC 4 | Take Action on Every MBSJ ICT Complaint (Internal) | 10 Days |
| CC 5 | Update feedback on complaint status in the MBSJ SISPAA System (investigation / complaint status) | 11 Days |
| CC 6 | Issue Acknowledgment of Receipt Letters | 3 Days |
| CC 7 | Optimize the ICT Security Perimeter | 1 Time / year |
| PILLAR 5 | SMART ACCESS | |
| ORGANISATIONAL FUNCTION (OF) | OF 8 Integrate and support smart city development | |
| DEPARTMENT FUNCTION (DF) | DF 4 Ensure the availability of service delivery systems | |
| CC 8 | Ensure the implementation of ICT disaster recovery plan simulation | Once A Year |
| DEPARTMENT FUNCTION (DF) | DF 5 Empowerment of the MBSJ digital community | |
| CC 9 | Develop applications appropriate for the Smart City programme – 1 Application / Year | 1 Application / Year |