ENVIRONMENTAL MANAGEMENT
| Department / Division Name | Environmental Management Department |
| Head of Department / Division | Ts. Mazlina Binti Mustafa |
| Department Tel. | 03 - 8026 7431 |
| WhatsApp Tel. | 019-653 7823 |
| Department Email | - |
ENVIRONMENTAL MANAGEMENT DEPARTMENT FUNCTIONS
| 1. | Administrative management and complaint handling related to solid waste management and public cleansing. |
| 2. | Monitoring city cleanliness services. |
| 3. | Enforcement of Acts and By-Laws related to public cleansing and environmental pollution. |
| 4. | Implementation of waste reduction programs; recycling, composting, and waste separation at source. |
| 5. | Implementation of city cleanliness awareness programs. |
ENVIRONMENTAL MANAGEMENT DEPARTMENT CLIENT CHARTER
ENVIRONMENTAL MANAGEMENT DEPARTMENT | ||
| PILLAR 1 | GOOD GOVERNANCE | |
| ORGANISATIONAL FUNCTION (OF) | OF 1 Implement and improve administrative management, integrity, finance, revenue, taxation, and core services | |
| NO. | CLIENT CHARTER (CC) | TIMEFRAME |
| DEPARTMENT FUNCTION (DF) | DF 1 Complaint management for solid waste services and public cleansing | |
| CC 1 | Update feedback on complaint status in the MBSJ SISPAA System (investigation/complaint status) | 11 Days |
| CC 2 | Issue acknowledgment of receipt letters | 3 Working Days |
| PILLAR 3 | SUSTAINABLE DEVELOPMENT | |
| ORGANISATIONAL FUNCTION (OF) | OF 5 Supervise Cleansing Services, Environmental Health, and Urban Beautification | |
| DEPARTMENT FUNCTION (DF) | DF 2 Monitoring contractor services for solid waste collection and public cleansing | |
| CC 3 | Monitor cleansing service work to ensure compliance with the specified scope of work | Everyday |
| DEPARTMENT FUNCTION (DF) | DF 3 Enforcement of Acts and By-Laws related to public cleansing and environmental pollution | |
| CC 4 | Monitor compliance with Acts and By-Laws related to public cleansing and environmental pollution | 4,250 premises a year |
| DEPARTMENT FUNCTION (DF) | DF 4 Implementation of Waste Reduction Programs; Recycling, Composting, and Waste Separation at Source | |
| CC 5 | Door-to-Door Recyclables Collection Service by MBSJ – Nestle | 4 Times a Month |
| DEPARTMENT FUNCTION (DF) | DF 5 Implementation of City Cleanliness Awareness Programs | |
| CC 6 | Environmental Awareness Programs | 100 Programs a Year |