DEPARTMENT INFO
| Department / Division Name | One Stop Centre (OSC) Department |
| Head of Department / Division | Pn. Sarina Binti Saad |
| Department Tel. | 03 - 8026 3276 |
| WhatsApp Tel. | 019-254 7833 |
| Department Email | - |
DEPARTMENT FUNCTIONS
| 1. | Manage Development Plan Applications. a. Applications for Planning Permission Approval, Building Plans, Engineering Plans, and Landscape Plans b. Applications for Certificate of Fitness for Occupation (CFO) or Certificate of Completion and Compliance (CCC). c. Applications for Area Takeover. |
| 2. | Coordinate affairs of the One Stop Centre, Planning, and Development Committee. |
| 3. | Regularly coordinate development plan management performance reporting to the Federal Government / State Government. |
| 4. | Execute effective and efficient administrative management. |
| 5. | Systematically coordinate matters regarding the OSC 3.0 Plus Online System. |
OSC DEPARTMENT CLIENT CHARTER
ONE STOP CENTRE (OSC) DEPARTMENT | ||
| PILLAR 1 | GOOD GOVERNANCE | |
ORGANISATIONAL FUNCTION (OF) | OF 1 Implement and improve administrative management, integrity, finance, revenue, taxation, and core services | |
DEPARTMENT FUNCTION (DF) | DF 1
| |
| NO. | CLIENT CHARTER (CC) | TIMEFRAME |
| CC 1 | Management of complete development plan applications:
| 2 Working Days From Form B1 Date |
| DEPARTMENT FUNCTION (DF) | DF 2 Coordinate affairs of the One Stop Centre, Planning, and Development Committee | |
| CC 2 | Process complete development proposal applications for MJKOSC consideration within 14-30 days | 14-30 Days |
| CC 3 | Issue OSC 3.0 Plus Online System Reminder Notification to technical departments failing to provide comments within 10 days (from Form B2 date) | 10 Days |
| CC 4 | Issue MJKOSC application decision notification to the applicant within 5 days (after meeting approval) | 5 Days |
| DEPARTMENT FUNCTION (DF) | DF 3 Regularly coordinate development plan management performance reporting to the Federal Government / State Government | |
| CC 5 | Report development plan application achievement status to the Ministry of Housing and Local Government (KPKT) and the State Government | Based on requests from time to time |
| DEPARTMENT FUNCTION (DF) | DF 4 Execute effective and efficient administrative management | |
| CC 6 | Issue Acknowledgment of Receipt Letters | 3 Days |
| CC 7 | Update feedback on complaint status in the MBSJ SISPAA System (investigation / complaint status) | 11 Days |
| PILLAR 5 | SMART ACCESSIBILITY | |
ORGANISATIONAL FUNCTION (OF) | OF 8 Integrate and support smart city development | |
| DEPARTMENT FUNCTION (DF) | DF 5 Systematically coordinate matters regarding the OSC 3.0 Plus Online System | |
| CC 8 | Comprehensive online development plan management (OSC 3.0 Plus system) - a. Development plan applications | 30 Days to be brought to meeting after receipt at OSC counter 28 Days condition compliance |