ENGINEERING DEPARTMENT

NO

QUESTION

ANSWER

1

How do I report damage in my area?

Any complaints can be made directly online via the MBSJ SISPAA complaints system and the MBSJ Complaints line.
Complaints can also be channeled via MPP and Email to officers.

2

How many days will follow-up action be taken after the complaint is received?

Refer to the Department's Client Charter.

3

What should be done if the complaint is not taken?

If the work is not carried out within the specified period, the complainant can help report it to the Council and a reminder letter will be issued to the contractor until the repair work is completed.

4

How to prevent damage

The public must ensure that they do not damage public property such as roads, drains, Council assets, street lights, feeder pillars, traffic lights, slopes, etc.

5

Will the complainant be notified while the repair work is being carried out?

Yes, if necessary, such as involving the diversion or closure of the complainant's route/asset and obtaining additional information.

6

Can a damage complaint be made if it is outside the complainant's area?

Yes, provided the complaint is accurate and complete.

7

Can the complainant refer back to the complaint that has been made?

Complainants must keep the complaint reference number to facilitate the Department's review.

8

How many complaints can be made?

No limits.

9

Did your party accept the suggestions from the complainant?

Any suggestions are welcome.

10

What kind of damage needs to be reported to this Department?

The damage that can be reported is as follows:-

• Damage to public roads.
• Damage to public drains.
• Damage to the Council's street lights.
• Damage to Council assets.
• Traffic and traffic light problems.
• Slope problem.
• Problems with land works by developers.

ROAD

NO

QUESTION

ANSWER

1

Why are there so many damaged and potholed roads?

Old roads that are over 10 years old, high traffic density, heavy vehicles and runoff water accumulating on the road.

2

What action is taken if there is damage in the MBSJ area?

Road patching works using premix by the department and also by annual maintenance contractors.

3

How long does it take for road damage to be resolved by MBSJ?

For minor damage, immediate repairs are carried out within 3 working days.

4

Does closing a road require approval from MBSJ?

Necessary but subject to approval from the Building Department except road excavation permits are subject to approval from the Engineering Department.

TRAFFIC

NO

QUESTION

ANSWER

1

If the traffic light is broken, what will the MBSJ engineering department do?

The complaint will be forwarded to the contractor for action.

2

How long does it take to take action if there is a traffic light malfunction in the area?

Immediate action.

3

There is a dangerous intersection and traffic is uncontrolled. Can an application for a new traffic light be forwarded to MBSJ if there is a dangerous intersection and traffic is uncontrolled?

The engineering department will review the application for suitability on site.

4

What if you want to know if a traffic light belongs to MBSJ?

The traffic lights belonging to MBSJ have an ID placed on the traffic light pole, which is blue and has the MBSJ logo.

ELECTRICAL

NO

QUESTION

ANSWER

1

The types of lamp posts on the street vary, how to distinguish street lights belonging to MBSJ?

• The concrete pillars belong to TNB.
• The iron (galvanized) poles are under the maintenance of MBSJ.

2

If a street light or garden light belonging to MBSJ is found to be damaged or fallen, what action will MBSJ take?

After receiving a complaint from the complainant, the technician will inspect the site regarding the problem and inform the area contractor to take action. 

3

How long does it take for the MBSJ contractor to resolve the problem of damaged street lights/park lights?

The repair action is for 3 days and the maximum is 14 days. In cases of vandalism such as theft of components in the feeder pillar and feeder pillar being broken/burned, the repair action takes 2 months. (Need to book)

4

What if I want to apply for new garden lights/street lights?

Must submit application by letter and can also be done by phone. Installation approval depends on technical review and allocation approval.

DRAINAGE

NO

QUESTION

ANSWER

1

If there is damage to drains and sewers, what action should be taken?

• An on-site investigation was conducted to identify the type of damage.
• Instructions to maintenance contractors to repair within a specified period based on the type of damage.
• Inform the responsible party.

2

What steps will be taken if flooding occurs in the MBSJ area and how long will it take for MBSJ to resolve the problem?

• An on-site investigation is being conducted to identify the cause of the flood.
• The resolution period depends on the type of flood cause, which is categorized into short-term and long-term actions.

3

Is the drainage system built by the developer supervised by MBSJ?

Yes, after the area is handed over to the Council for maintenance.

4

If there is a landslide or damaged structure near the drainage system supervised by MBSJ, will MBSJ repair it?

• An on-site investigation will be conducted to identify the cause.
• If it is due to damage to the drainage system, repair work will be carried out.

SLOPE

NO

QUESTION

ANSWER

1

What actions will MBSJ take if there is a slope / landslide in the MBSJ area?

Investigation and action will be taken with;

• Site visit to identify the extent of damage and the owners of the area.
• If within the jurisdiction of MBSJ, instructions are given to the annual contractor for immediate work; cleaning/covering slope debris with plastic canvas.
• Prepare site visit reports for management action for the purpose of; urgent work/quotation/tender @ developer.
• Repair work is underway.

2

How long does it take for a complaint about a slope to be resolved?

1. For the normal complaint category, the time taken to start work is no later than 3 days from the date the complaint is received.
2. For the emergency complaint category, preliminary repair/prevention work will be carried out immediately.

STRUCTURE

NO

QUESTION

ANSWER

1

What action is taken if there is damage to the structure of the premises under the supervision of MBSJ?

A review of the type of damage will be conducted to identify the action that needs to be taken. (either by Council staff or with the relevant contractor)

2

How long will it take if there are structural problems at the MBSJ premises?

The repair period is based on the damage and can be categorized into 3, namely:

• Immediate (Book 24 hours)
• Immediate (3‑7 days)
• Regular (depending on the job)

3

Can problems regarding mechanical & electrical (M&E) for MPSJ premises be channeled to the MBSJ structural engineering department?

Problems regarding Mechanical & Electrical (M&E) can be channeled to the structural department, however action will be taken by the relevant department.

MECHANICAL

NO

QUESTION

ANSWER

1

If there are problems regarding M&E, is the MBSJ mechanical engineering unit responsible?

The Mechanical Division will only manage M&E issues related to MBSJ assets.

2

If there is an air conditioning failure at the MBSJ premises, what action will be taken?

Please contact the Mechanical Division and it will be taken care of as soon as possible with the assistance of the appointed annual contractor.

3

How long will it take to repair the damage?

The repair period depends on the type of damage and ranges from 1 to 3 days. However, for major damage, the repair period will be notified in writing.

INFRASTRUCTURE

NO

QUESTION

ANSWER

1

Do applications for construction work or projects involving the MBSJ area need to be submitted to the MBSJ engineering infrastructure division?

All applications must be submitted through the OSC counter.

2

What documents need to be included with the application to obtain approval from the engineering department?

Approval of Land Work Plan:

• Slope Stability/Geotechnical Report for Hilly Areas (Slope Stability Analysis)
• Soil Investigation Report

Applications Must Have Planning Permission Approval And DID Approval Before Being Eligible To Be Brought To The OSC Meeting Approval Of Road And Drainage Plans:

• Hydraulic Calculation
• Road Safety Audit Report (RSA)
• 'Traffic Impact Assessment' (TIA) report

The developer must make a presentation for the development's TIA report before approval.

3

How long does it take for each application to receive approval from MBSJ?

The processing period for an approval application is 14 working days. For land work plan applications, approval is subject to the decision of the OSC meeting which is held every 2 weeks.