INFORMATION TECHNOLOGY DEPARTMENT

NO

QUESTION

ANSWER

1

How to pay compound tax online?

Customers are required to register once in a lifetime with My@MBSJ.

• Click on registration,
• Fill out the form and
• Confirm via the email link provided.

After confirming, please

• log in
• Click Payments & Transactions
• Select Compound / Tax
• Check or pay
• Print receipt (if payment has been made)

2

What is required to renew a license?

Customers are required to register once in a lifetime with My@MBSJ.

• Click on registration,
• Fill out the form and
• Confirm via the email link provided.
• Customers / businesses are required to send a copy of the SSM Certificate or a copy of the Previous License Certificate or a copy of the identity card (If Individual) via email ict@mpsj.gov.my, fax 0380246612 or come to the ICT Department. Within 48 hours during working hours, the ICT department will activate the customer's account. Activation notification will be notified

After verification/activation is done, please

• log in
• Click Payments & Transactions
• Select the license account to be renewed.
• Check or pay
• Print receipt (if payment has been made)

3

How to add a tax account to the list?

Please contact the ICT Department either by phone at 03-80263225, email ict@mbsj.gov.my or fax the application letter to 0380246612 or come to the ICT department.

4

How to view payment transactions made

Register and activate your membership once in a lifetime by submitting a copy of your identity card / copy of your company registration to the ICT department.

5

Are past payment transactions visible?

Yes, you can.

6

Can complaints be made online?

Yes, you can.

7

How long is the membership period?

There is no time limit.

8

Is there a fee for registering as a member?

There is no fee, membership is free.

9

Can the bill be printed after payment is made?

Yes, you can.

10

What are the privileges of being a member of My@MPSJ?

MBSJ information at your fingertips.

11

How long does it take to activate to become a member?

• Regular membership activation is immediate after the user clicks on the email link provided
• Full access membership activation takes 48 business hours after the customer submits the required documents.

12

What should I do after filling in my information as a member?

Confirm full access activation if you have transactions at MPSJ

13

What documents are required to become a My@MPSJ Member?

Individual

• Copy of identity card.

Company

• Copy of Business Certificate (SSM).

A confirmation letter representing the account owner.

14

What types of payments can be made online?

• Assessment tax
• Compound
• License renewal
• Rental
• Badminton Court Booking
• Miscellaneous Bills
• Water Bill (MBSJ Meter)
• Collateral

Payment can only be made via Visa, Master and Debit Cards that have been approved by the bank.