REVENUE DEPARTMENT

NO

QUESTION

ANSWER

PAYMENT

1

I have bought a house but why have I not received the gate tax and land tax?

Please make sure:

• The property or house purchased is within the MBSJ administrative area.
• The transfer of ownership has been completed at MBSJ by either the buyer or seller. If not, please submit the following documents:

• Copy of the sale and purchase agreement or Copy of the title grant with the name of the latest owner
• Form I, Notice of Sale or Transfer of Ownership (available on the MBSJ website / at the MBSJ counter)
• Copy of the latest paid Assessment Tax bill
• Copy of identity card

Starting in 2021, MBSJ has issued bills electronically, namely E-Bills, and no more tax bills are sent by post.

Owners need to register as ezyMBSJ users by visiting www.mbsj.gov.my to check, print and make payment of gate tax bills.

For land tax bills, please refer to the Selangor State Land and Mines Office.

2

Can assessment tax be paid at MBSJ kiosks?

Yes, assessment tax can be paid at MBSJ kiosk machines.

3

How do I get an assessment tax account number?

Please contact
the Revenue Department
Tel: 03-80263289 / 7470 / 43 / 16
Email: unit-cukai@mbsj.gov.my

Property Valuation and Management Department

Tax Assessment
Tel: 03-80264340 / 7428 / 4338

Transfer of Ownership (Form I) / Change of Postal Address
Tel: 03-80263118

4

How can I get my tax return?

Owners need to register as ezyMBSJ users by visiting www.mbsj.gov.my to obtain a gate tax statement.

5

Why does the Council no longer send assessment tax bills to homes?

Starting in 2021, MBSJ has issued bills electronically, i.e. E-Bills, and no more tax bills are sent by post.

Owners need to register as ezyMBSJ users by visiting www.mbsj.gov.my to check, print and make payment of gate tax bills.

6

How do I change the name of the assessment tax owner?

Please submit the following documents:

• Copy of the sale and purchase agreement or Copy of the title grant with the name of the latest owner
• Form I, Notice of Sale or Transfer of Ownership (available on the MBSJ website / counter)
• Copy of the latest paid Assessment Tax bill
• Copy of identity card

7

How do I make an assessment tax payment on the Ezy MBSJ portal?

Please register as an ezyMBSJ user by visiting www.mbsj.gov.my to check, print and make payment of your gate tax bill.

• LOG IN using the email and password you registered.
• Click on assessment tax on the official MBSJ portal ( www.mbsj.gov.my )

Or

• You can continue browsing.

https://ezy2.mbsj.gov.my .

• Click on tax on the MBSJ ezy portal

Next

• Enter the assessment tax account number / check the list of account numbers in your own account list (if registered in the same owner's name)
• There is a display / information on the total assessment tax payment
• Click on the 'wallet' logo / select to pay
• Click pay in the 'cart' section
• Please select and click continue on the display to confirm your payment.
• Please select the payment mode, which is 'online banking' / wallet / credit card                                                                                             

8

What types of payment transactions can be made online on the Ezy MBSJ Portal?

• Tax
• Compound
• Delay
• License
• Building Permit
• Plot Rental
• Restaurant Waste
• Rental
• Collateral
• Water Management
• Graveyard
• Contractor
• Miscellaneous Bills
• Resort
• E-Tender
• E-Quarters

9

What is the official website of the Council for MBSJ transaction payments?

You can visit it at https://ezy2.mbsj.gov.my/

10

What payment methods can be made on the Ezy MBSJ Portal?   

a) Payment using FPX (Financial Process Exchange) - Private Account (B2C)
b) Payment using FPX (Financial Process Exchange) - Corporate Account (B2B)
c) Payment using Credit Card / Debit Card (Visa, Master Card & American Express (Amex)
d) Wallet (Mcash, Boost, Grab, Touch n Go, MAE by Maybank 2U

11

What banks can accept FPX payments on the Ezy MBSJ portal?

i. Affin Bank
ii. Agro Bank
iii. Alliance Bank
iv. Ambank
v. Islamic Bank
vi. Muamalat Bank
vii. People's Bank
viii. BSN
ix. CIMB Bank
x. Hong Leong Bank
xi. HSBC
xii. Kuwait Finance House (KFH)
xiii. Maybank 2u
xiv. Maybank 2e
xv. OCBC Bank
xvi. Public Bank
xvii. Rhb Bank
xviii. Standard Chartered Bank
xix. UOB Bank

12

How long does it take for MBSJ to update the payment?

Updates are immediate.

13

What is the limit for transaction amount?

• Maximum Amount (RM) for one transaction: RM 1,000,000
• Total number of Bills in one transaction: No limit

14

Why did the transaction fail to update?

Among the reasons why the transaction failed are as follows:

• Failed to complete the transaction on the selected bank display (incorrect password, or incorrect Security Pin No.)
• Insufficient account balance
• The limit set on the bank account is lower than the amount of the bill paid.
• Check your internet connection.

15

How much is the service charge if using the online payment facility via the Ezy MBSJ Portal?

No service charge is charged.

16

Is payment through the Ezy MBSJ Portal safe?

MBSJ values ​​our customers' personal data and ensures that all data collected is in accordance with PDPA (Personal Data Protection Act 2010).
Please refer to the Payment Terms and Conditions before proceeding with payment on the MBSJ Ezy Portal.

17

If money from the bank has been deducted when making payments for transactions on the Ezy MBSJ Portal, but the payment has not been updated, who should be referred to?

• Please check your account statement to ensure the transaction made
• Do not repeat the payment transaction, instead please contact the Revenue Department's E-Payment Unit at 03-80263285 to make further checks.

18

Can a payment receipt be printed after making a payment on the Ezy MBSJ Portal?           

Yes, receipts can be printed after making payment via the online service on the Ezy MBSJ Portal.

19

How do I apply for a refund of overpayment of assessment tax?

For applications for refunds of overpayments, please contact the Revenue Department at 03-80263285 for further information.

20

Why do I get 2 different types of receipts, one via the portal and one via email? Which receipt is the official MBSJ receipt?

Receipts received via email are receipts from payment gateways (e.g. FPX and e-wallets). However, official receipts are receipts generated from the MBSJ portal. For official purposes such as collateral claims, please submit the MBSJ receipt as supporting documents.

21

Do I need to keep the receipt of the payment made?

Please print and save for official use. However, for Ezy, MBSJ members, a copy of the receipt can still be reprinted after logging in as a member in the print receipt section.

22

How long are receipts kept if registered as a member?

All receipts will be kept until any announcements are made to customers.

23

Can international credit cards and corporate credit cards be used to pay via Ezy MBSJ?           

Yes. International and corporate credit cards can be used for payment purposes.

24

How long are receipts kept if registered as a member?

All receipts will be kept until any announcements are made to customers.

RETURN POLICY, CHARGEBACK AND OTHERS

25

I have made an overpayment. Will the Council refund me?

The return procedure is entirely at the discretion of the Council. The return will be approved if the reasons given are reasonable.

26

How do I submit a return?

For return purposes, please contact the Revenue Department Online Unit at 03 8026 3298 for confirmation and further enquiries.

27

Is the refund given in full amount as per the payment made?

No, the return will be deducted from the bank charges imposed on the Council.

28

How long will the refund procedure take for the Council?

Generally, refunds will be made within 1 month after all complete documents are submitted.

29

How is this return method carried out?

The refund will be made to the applicant's account. Therefore, the customer will be asked to submit a copy of an active account statement to facilitate the refund process.

30

How long will it take for the Council to consider a return application?

Returns are within 5 months from the customer's receipt date. Example: Payment receipt date is 1 Jan 2020, the return application deadline is before 30 May 2020.

31

How is this return application made? What supporting documents need to be attached for the return application?

Applicants must contact the Revenue Department Online Unit at 03 8026 3285 first for review. Next, please attach the following documents:
a. Supplier Registration Form (obtained from the Revenue Department)
b. Copy of Account Statement that is still active
c. Copy of KP or copy of SSM
d. Email / Official Letter of Application.

32

Can I not request a refund but have the payment transferred to another account?

Yes, payment transfers can be implemented. However, it is subject to the absolute approval of the Council for this purpose.

33

Am I allowed to apply for a refund on behalf of the account owner?

For returns on behalf of this party, the Council must examine the reason for the return. Generally, returns on behalf of the party are only allowed if the account owner has died or the company has been declared bankrupt. However, customers can apply if the reason for the return is justified.

34

Can I request a Chargeback from the bank for credit card payments?

Applicants are free to request a chargeback from the credit card holder. However, approval is still subject to the council's discretion.

35

Is the chargeback given in full amount as the payment made?

No, the return will be deducted from the bank charges imposed on the Council. 

ASSESSMENT TAX

36

How do I make tax payments on the Ezy MBSJ Portal?

To obtain information on how to pay assessment tax via the Ezy MBSJ Portal.

• Please refer to the official MBSJ website, www.mbsj.gov.my.
• Click on Assessment Tax Services.
• Click Manually Check Assessment Tax Bill Without Logging In.

37

When is the Assessment Tax Payment Deadline for each term?

Deadlines are as follows:
JANUARY-JUNE Period - Payment Deadline on 28 FEBRUARY
JULY-DECEMBER Period - Payment Deadline on 31 AUGUST

38

Can a payer make assessment tax payments from more than one account?

Yes, payers can make payments to more than one account simultaneously.

39

Can the payer make assessment tax payments according to the desired amount only?

Yes, payers can change and enter the total amount of assessed tax they wish to pay in the Cart icon section to pay.

40

Can a customer, without logging in, wish to change the assessment tax payment amount in the section to be paid?

Yes, the amount can be changed in the portal shopping cart area.

41

Can customers print an assessment tax payment receipt without logging in to the tax department?

Yes, receipts can be printed while the browser is still open.

42

Can payers reprint assessment tax payment receipts on the Ezy MBSJ Portal without logging in?

It is not possible to reprint the assessment tax payment receipt without logging in after the payment browser is closed.

43

Can customers make assessment tax payments without logging in to the Ezy MBSJ Portal?

Yes, you can make an assessment tax payment but the customer is required to fill in the payer information.

44

Can third parties print tax bills and print payment receipts on the Ezy MBSJ Portal without logging in?

Yes. Without logging in, third parties can:

• Print bills by simply entering the tax account number.
• Print tax payment receipts only after completing payment.

45

If I am not the property owner, can I print the assessment tax return?

Cannot print assessment tax returns if you are not the property owner.

46

If the customer finds that their own account list is not available in the review via the Ezy MBSJ Portal, due to the property owner's name registration on the tax bill having two names, how do I make a tax payment?

• Customers must register as a my@MBSJ member and log in. Enter the list of additional accounts on the add account button.
• Wait for confirmation from the Revenue Department.

47

What privileges do Ezy MBSJ members enjoy?

48

Can a child or third party wish to make tax payments for parents or family members on the Ezy MBSJ Portal?

• Register as a my@MBSJ member and log in.
• Run the list of additional accounts on the add button.
• Wait for confirmation from the Department first before making payment.

49

I have requested an addition. Why is there still no confirmation?

Verification takes 3 working days. Any enquiries please contact 03 8026 7466.

50

Why was my account addition application rejected?

Rejection is due to certain reasons. Any inquiries please contact 03 8026 7466.

51

Can customers who are third parties or non-property owners (e.g. Law Firms) who have registered as my@MBSJ members and logged in print tax transactions that have been paid?

Cannot print tax transactions even though registered as a my@MBSJ member.

52

How do third parties or non-owners wish to apply for payment transactions for official purposes at Government Offices?

Third parties can apply for a formal search and a fee of RM20.00 will be charged. Any enquiries please contact 03 8026 7466.

53

Can a customer who is registered as a my@MBSJ member and logs in change the mailing address that is not their account?

Cannot change a mailing address that is not theirs even if they have registered as a my@Mbsj member.

54

Can Assessment Tax be Paid in Installments?

Yes, and the conditions are as follows:

• Installments Allowed for Arrears Exceeding RM 500.00 and Above.
• Installments Less Than RM 1,000.00: 3 installments allowed.
• Arrears exceeding RM 1,000.00 and above: 5 installments allowed.
• Maximum Interest Rate: 4%

However, the Council reserves the right to reject the application submitted for reasons deemed reasonable.

55

Does paying assessment tax arrears in installments incur any interest?

Yes, Interest is payable for:

• Interest of 4% for approved applications.
• Interest rates are subject to installment payments exceeding 4 installments only.

56

How do I apply for installment payment of my assessment tax?

Applications are online at the MBZJ Ezy Portal. For any further inquiries, Sir/Madam, you can contact the Tax Unit, Revenue Department at 03-80263131 / 7470 / 3286 / 4316 or email unit-cukai@mbsj.gov.my.

57

Can MBSJ provide tax reductions to property owners?

MBSJ will assist taxpayers who have tax arrears by providing relief from Late Payment Charges and Remissions. This is based on the application and supporting documents provided.

• Application for Exemption of Late Payment Charges: Please submit to the Revenue Department. Please call 03 8026 7466
• Remission Application: Please submit to the Property Valuation and Management Department. Please call 03 8026 3118.

58

Why is my tax bill amount different? Can I check via the Ezy MBSJ Portal?

The difference is due to:

• Account Adjustment (Adjustment)
• Total Cleaning Cost
• Total Legal Costs
• Total Warrant Cost

For your information, Cleaning Costs, Legal Costs and Warrant Costs are under Other Costs.

MISCELLANEOUS BILLS AND COVERAGE BILLS

59

How do I make payments for Miscellaneous Bills or Collateral Bills on the Ezy MBSJ Portal?

• Obtain Collateral Bills and Miscellaneous Bills from the relevant department.
• Please visit https://ezy2.mbsj.gov.my/ .
• Click on the Miscellaneous Bill or Collateral Bill icon.
• Enter your account number, identity card number or company registration number.
• Press the search button.
• Select the payment icon and go to the shopping cart section.
• Choose to be paid by FPX, credit card or e-wallet.
• Print receipts for savings.

60

Do I need to print a receipt after submitting payment?

Yes, please print a receipt for records and collateral claims.

61

Can I reprint a receipt if I lose my saved receipt?

Reprinting is only possible if you are registered as an Ezy MBSJ Member.

62

Can I use the receipt received via e-mail as a collateral claim?

No. Only MBSJ receipts are valid for collateral claims.

RENT

63

Who will receive the Council's rental bill?

This rental bill will be handed over to tenants who rent the event assets on a monthly basis, such as those who rent market stalls or event food stalls.

64

When can this rental bill be received?

All rental bills will be issued on the 26th of each month for the next month's bill. (Example: Bill generated on 26 July 2020 for August 2020 rental)

65

When is the final date for paying this rental bill?

The current month's bill must be paid before the 7th of each month.

66

Will I be charged a penalty fee if I fail to pay the bill in the current month?

Yes, a fine will be imposed after 7am every month if no payment is received.

67

Can I not pay the entire amount? Instead, I can pay according to my current ability?

Yes, please add the amount you want to pay in the shopping cart section.

68

How do I make payment for rentals on the Ezy MBSJ Portal?

• Payment can be made by:
• Visit https://ezy2.mbsj.gov.my/ .
• Click on the Rental icon.
• Enter your account number, identity card number or company registration number.
• Press the search button.
• Then press the pay icon.
• Go to the cart section and choose to pay via your bank or e-wallet.

69

What if I have further questions regarding rental payments?

For event rentals, please contact the Valuation and Property Management Department at 03-8026 3118.

COMPOUND

70

What compound services are provided on the Ezy MBSJ portal?

Through the MBSJ portal, customers can check and pay all compounds imposed on individuals, vehicles or companies.

71

What types of compounds are issued by the Council?

2 types of compounds, namely Traffic Compound (for traffic offences) and Miscellaneous Compound (for offences other than traffic)

72

What is the compound rate for Traffic Compound?

73

My vehicle has been clamped @ towed. What is the next step?

For towing and clamping actions, please contact the Enforcement Department at 03-8026 3158.

74

Does MBSJ provide discounts for traffic compound payments via Ezy MBSJ?

Yes, a 50% discount is given only for the maximum compound rate.

75

Why is it that when I have made the payment but the compound is still not closed (completed)?

For cases like this, please check your customer's bank account statement. If the amount has been deducted from the account, please contact the Revenue Department at 03-8026 3298.

76

I want to make a payment for various compounds but the information cannot be obtained through Ezy MBSJ. Why is this happening?

For this problem, please refer to the Legal Department at 03-8026 3298.

77

Can customers reduce traffic compound or miscellaneous compound payments on the Ezy MBSJ Portal?

Please refer to the Legal Department or call 03-8026 3149 for review and application for compound reduction.

78

How do I make a compound payment on the Ezy MBSJ Portal?

• Visit https://ezy2.mbsj.gov.my/.
• Click on the compound icon.
• Enter the vehicle number or compound number.
• Press the search button.
• Select the payment icon.
• Click on the shopping cart section and choose to pay by bank, credit card or via e-wallet.

BUSINESS LICENSE

79

Can I renew my license through Ezy MBSJ?

Yes, business license renewals can be made through Ezy MBSJ.

80

Can the license certificate be printed online?

Yes, for online payments, certificates can be printed via the Ezy MBSJ portal to be displayed at the business premises.

81

How do I apply for a refund of the excess license payment made twice via the Ezy MBSJ Portal?

For applications for refunds of overpayments, please contact the Licensing Department at 03-8026 4321 / 03-8026 3173 for further information.

82

How do I make a license or permit payment on the Ezy MBSJ Portal?

• Please refer to the official MBSJ website, which is www.mbsj.gov.my
• Click the Services section.
• Click Business License and Advertising.
• Click on License Renewal and Payment Procedures Without Login to get information on license or permit payment procedures.

83

What types of license categories can be paid for via the Ezy MBSJ Portal?

The types of licenses that can be renewed through the Ezy MBSJ Portal are:

• All new license applications that have been approved and updated by the Licensing Department.
• Direct license renewals for licenses with full status and no risk can only be paid directly through the Ezy MBSJ Portal.

Meanwhile, payments for other permits or business licenses under the risky license category and temporary status licenses can be made after the application documents have been updated by the Licensing Department through an appointment at the link https://forms.gle/mgZEuzS3M5yae9iz9.

84

Can the renewal fee for a business license that has expired after one year be paid on the Ezy MBSJ Portal?

No. Customers need to refer to the Licensing Department first or call 03-8026 3173.

85

Can payment for advertising permits such as banners, bunting, table chair permits, and sidewalk display permits be paid through the MBSJ Ezy Portal?

Payment can be made via the Ezy MBSJ Portal provided that the permit account number has been updated first at the Licensing Department or by calling 03-80263173 to check.

EZY MBSJ MEMBER REGISTRATION (LOGIN)

86

Without logging in, can payers make payments for licenses, compounds, collateral, building permits, restaurant waste, and parcel rentals on the Ezy MBSJ Portal?

Yes, you can make payments for these transactions by visiting the websites www.mbsj.gov.my and https://ezy2.mbsj.gov.my/ .

87

Can payers REprint all assessment tax payment receipts on the Ezy MBSJ Portal without logging in?

Cannot reprint assessment tax payment receipts without logging in.

88

What are the advantages enjoyed as an Ezy MBSJ registrant?

For registered customers, the facilities they will enjoy are as follows:

VEHICLE TOWING

89

Can vehicle towing compound be paid on the Ezy MBSJ Portal?

No. Customers can only check on the Ezy MBSJ Portal by entering their vehicle number, compound number or identity card number.
To make a payment, please contact the Enforcement Department first at 03-8026 4302.

BUILDING PERMIT, SPECIAL PLOT RENT AND RESTAURANT RESTAURANT PERMIT

90

How do I make payment for a building permit on the Ezy MBSJ Portal?

• Visit https://ezy2.mbsj.gov.my/ .
• Click on the Building Permit icon.
• Enter the account number and press the search button.
• Press the pay icon.
• Select in the cart section and choose to pay according to your bank or via e-wallet.

91

How long is the allowed period for Building Permit renewal?

The permitted renewal period is 1 year only.

92

Can payment for building permits (new applications) be made via the Ezy MBSJ Portal?

Yes, you can, provided that the permit account number has been updated at the Building Department or call 03-8026 4405.

93

How do I make payment for a restaurant waste permit on the Ezy MBSJ Portal?

• Visit https://ezy2.mbsj.gov.my/ .
• Click on the Restaurant Waste icon.
• Enter the account number and press the search button.
• Press the pay icon.
• Select in the cart section and choose to pay according to your bank or via e-wallet.

94

How long is the allowed period for renewing a Restaurant Waste Permit?

The permitted renewal period is 1 year only.

95

Can payment for restaurant waste permit (new application) be made via the Ezy MBSJ Portal?

Yes. Payment can be made after being updated by the Solid Waste Management Department or by calling 03-8026 4363.

96

How do I make payment for special parcel rental on the Ezy MBSJ Portal?

For Special Parcel Renewal, please contact the Treasury Department before making payment online at 03-8026 3135.

• Visit https://ezy2.mbsj.gov.my/ .
• Click on the Restaurant Waste icon.
• Enter the account number and press the search button.
• Press the pay icon.
• Select in the cart section and choose to pay according to your bank or via e-wallet.

97

How long is the period allowed for renewal of a Plot Rental Permit?

The renewal period allowed is 3 months, 6 months and 1 year only. Please refer to the Treasury Department for any further inquiries.

98

Can payment for Special Lot Rental permit (new application) be made via the Ezy MBSJ Portal?

Yes. Payment can be made after being updated by the Treasury Department or by calling 03-8026 3135.