MBSJ CUSTOMER CHARTER

To be a premier Local Authority (PBT) of international standing, anchored on a smart sustainable city, a thriving commercial hub, and an ideal residential enclave, all personnel of MBSJ pledge:

1. To deliver excellent services in city management, public amenities, and social responsibilities to the citizens of MBSJ.

2. To implement a financial management and accounting system that is efficient, systematic, and effective.

3. To execute duties and responsibilities firmly, fairly, and compassionately while maintaining a friendly and harmonious atmosphere.

4. To continuously elevate the standard of health, cleanliness, and environmental stability within the MBSJ area to the highest level through dynamic planning, implementation, and monitoring.

5. To strive in supporting business owners and hawkers by providing complete and comprehensive facilities.

6. To conduct property valuations for assessment tax purposes fairly, and to manage the Council's fixed assets efficiently.

7. To process development plan applications fairly, competently, and efficiently to ensure land development achieves a well-balanced growth across physical, social, economic, and environmental dimensions.

8. To ensure infrastructure development and maintenance projects, public amenities, and recreational parks are kept in optimum condition.

9. To ensure frontline services are delivered in a warm, efficient, and effective manner.

10. To ensure efficient ICT management.

Last Updated : 27 September 2026