ENGINEERING
| Department / Division Name | Engineering Department |
| Head of Department / Division | Ir. Dr. Hj. Mohd Ariffuddin B. Hj. Kamari |
| Department Tel. | 03 - 8026 3292 |
| WhatsApp Tel. | 019-645 7833 |
| Department Email | - |
DEPARTMENT FUNCTIONS
| 1. | Execute administrative management, meetings, asset management, financial management, complaints, vehicles, and machinery of the Council more efficiently and systematically. |
| 2. | Manage applications for road opening permits. |
| 3. | Manage infrastructure plan development, technical planning permission plans, and building plans up to the completion of work on-site as well as enforcement. |
| 4. | Plan and manage development projects and maintenance of roads, drainage, public amenity infrastructure, street furniture, slopes, streetlights, park lights, traffic lights, mechanical and electrical systems of council assets, and others from the design process, on-site measurements, up to the verification of completed work. |
| 5. | Plan and manage the implementation of disaster mitigation/stability systems. |
ENGINEERING DEPARTMENT CLIENT CHARTER
| ENGINEERING DEPARTMENT | ||
| PILLAR 1 | GOOD GOVERNANCE | |
ORGANISATIONAL FUNCTION (OF) | OF 1 Implement and improve administrative management, integrity, finance, revenue, taxation, and core services | |
| NO. | CLIENT CHARTER (CC) | TIMEFRAME |
DEPARTMENT FUNCTION (DF) | DF 1 Execute administrative management, complaints, meetings, assets, finance, vehicles, and machinery of the Council more efficiently and systematically | |
| CC 1 | Issue acknowledgment of receipt letters | 3 Days |
| CC 2 | Update feedback on complaint status in the MBSJ SISPAA System (investigation/complaint status) | 11 Days |
DEPARTMENT FUNCTION (DF) | DF 2 Manage applications for road opening permits | |
| CC 3 | Approval application for Road Opening Permit (calculated after submission of deposit payment receipt) | 5 Days |
| PILLAR 2 | INFRASTRUCTURE AND PUBLIC AMENITIES | |
ORGANISATIONAL FUNCTION (OF) | FO 4 Provide, maintain, and upgrade public amenity infrastructure and Council assets | |
DEPARTMENT FUNCTION (DF) | DF 3 Manage infrastructure plan development, technical planning permission plans, and building plans up to the completion of work on-site as well as enforcement | |
| CC 4 | Review of Infrastructure Plans | 14 Working Days |
| CC 5 | Review of Lighting Plans | 14 Working Days |
DEPARTMENT FUNCTION (DF) | DF 4 Plan and manage development projects and maintenance of roads, drainage, public amenity infrastructure, street furniture, slopes, streetlights, park lights, traffic lights, mechanical and electrical systems of council assets, and others from the design process, on-site measurements, up to the verification of completed work | |
| CC 6 | Manage approved projects based on the Council's financial allocation | Annually |
DEPARTMENT FUNCTION (DF) | DF 5 Plan and manage the implementation of disaster mitigation / stability systems | |
| CC 7 | Investigation / study of disaster mitigation / stability | 90 Days |