LANDSCAPE DEPARTMENT
| Department / Division Name | Landscape Department |
| Head of Department / Division | Puan Azlina Mat Salim |
| Department Tel. | 03-8026 4410 |
| WhatsApp Tel. | 019-263 7823 |
| Department Email | azlina@mbsj.gov.my |
DEPARTMENT FUNCTIONS
| 1. | Plan, coordinate, and monitor administrative affairs, complaint management, enforcement, and department assets in a controlled manner. |
| 2. | Plan and manage landscape and park facility maintenance, cleaning of recreational parks and lakes, and coordinate related enforcement to ensure recreational park areas are clean and safe. |
| 3. | Plan and implement landscape upgrading projects / park facilities of the Council or through joint venture projects (CSR) to align with inclusive and sustainable development concepts. |
| 4. | Monitor and control new landscape development projects / park facilities to align with inclusive and sustainable development concepts. |
| 5. | Manage and expand community projects / programmes to support green development within urban areas. |
LANDSCAPE DEPARTMENT CLIENT CHARTER
| PILLAR 1 | EFFICIENT AND INTEGRATED ORGANIZATIONAL MANAGEMENT | ||
ORGANIZATIONAL FUNCTION (OF) | OF 1 Implement and improve administrative management, integrity, and core services. | ||
DEPARTMENT FUNCTION (DF) | DF 1 Plan, coordinate, and monitor administrative affairs, complaint management, enforcement, and department assets in a controlled manner. | ||
| NO. | CLIENT CHARTER (CC) ELEMENT | KPI | PROCEDURE / GUIDELINE |
| PP 1 | Issuance of Acknowledgment of Receipt Letter within 3 days from the date of incoming letter | 3 Days | Records Management |
| PP 2 | Management of open space rental applications | 3 Days | Open Space Usage Application |
| PP 3 | Update feedback on complaint status in the MBSJ SISPAA system (investigation / complaint status) | 11 Working Days |
(MBSJ.SPB.PS.TU(KORP)-04)
|
| PILLAR 3 | FIRST-CLASS CITY SERVICE MANAGEMENT | ||
ORGANIZATIONAL FUNCTION (OF) | OF 3 Formulate, implement, and enforce regulations, policies, and laws. | ||
DEPARTMENT FUNCTION (DF) | DF 4 Monitor and control new landscape development projects / park facilities to align with inclusive and sustainable development concepts | ||
| NO. | CLIENT CHARTER (CC) ELEMENT |
KPI | PROCEDURE / GUIDELINE |
| PP 4 | Landscape Plan Approval Application | 26 Days | Landscape Plan Approval Application Procedure (MBSJ.SPB.PT.KPT(LANDSCAPE)-01) |
ORGANIZATIONAL FUNCTION (OF) | OF 4 Provide, maintain, and upgrade infrastructure, public amenities, and Council assets. | ||
DEPARTMENT FUNCTION (DF) | DF 3 Plan and implement landscape upgrading projects / park facilities by the Council or through joint ventures to meet community needs. | ||
| PP 5 | Implement designated upgrading projects after obtaining approval and according to the Council's procurement procedures | 30 Days | Tender / Quotation Implementation Approval Form (Form PB) |
ORGANIZATIONAL FUNCTION (OF) | OF 6 Supervise sanitation services, environmental health, and urban beautification. | ||
DEPARTMENT FUNCTION (DF) | DF 2 Plan and manage landscape and park facility maintenance, cleaning of recreational parks and lakes, and coordinate related enforcement to ensure recreational park areas are clean and safe. | ||
| PP 6 | Management of paid tree waste removal applications | 3 Days | Paid Tree Waste Complaints |
DEPARTMENT FUNCTION (DF) | DF 5 Manage and expand community projects/programmes to support green development within the city. | ||
| PP 7 | Issue approval letters for community garden programmes upon receiving Council approval | 30 Days | MBSJ Community Garden Approval Application |