LICENSING
| Department / Division Name | Licensing Department |
| Head of Department / Division | Pn. Nik Zalina Bt Megat Muda |
| Department Tel. | 03-80263173 |
| WhatsApp Tel. | 019-306 7823 |
| Department Email | pelesenan@mbsj.gov.my |
LICENSING DEPARTMENT FUNCTIONS
| 1. | Manage applications and renewals for business licenses, advertisements, and temporary business permits to ensure compliance with prescribed conditions and foster local economic development through the regulation of business, industrial activities, and new economic sectors. |
| 2. | Manage license applications and renewals as well as business permits for micro-entrepreneurs to ensure compliance with prescribed conditions and foster local economic development through the regulation of business, industrial activities, and new economic sectors. |
| 3. | Manage applications and renewals for outdoor advertising licenses and permits to ensure compliance with prescribed conditions and foster local economic development through the regulation of business, industrial activities, and new economic sectors. |
| 4. | Manage business control and compliance with license and permit conditions for licensing activities to ensure compliance with prescribed conditions and foster local economic development through the regulation of business, industrial activities, and new economic sectors. |
| 5. | Manage the department's administration to establish efficient and effective governance. |
CLIENT CHARTER
NO | CLIENT CHARTER (CC) | TIMEFRAME |
1 | Approval for Online Instant Business License and Advertisement Applications (OSM) |
(1 Day) |
Approval for Six-Month Instant Business License and Advertisement Applications (SM6B) | ||
2 | Approval for Standard Category Business License and Advertisement Applications | 14 Days |
3 | Approval for Entertainment License Applications | 30 Days |
Approval for Entertainment Permit Applications | 14 Days | |
4 | Approval for Hawker Permit Applications | 5 Days |
5 | Approval for Temporary Advertisement Permit Applications (Bunting) | 5 Days |
Temporary Advertisement Permit Applications (Banners, Balloons, Stickers, Giant Banners, and Sky Dancers) | 1 Day | |
6 | Receive complaints and provide feedback on complaint status to the complainant | 15 Days |
7 | Reply to acknowledgment letters | 3 Days |
| LICENSING DEPARTMENT | ||
| PILLAR 4 | SOCIO-ECONOMIC DEVELOPMENT | ||
| ORGANISATIONAL FUNCTION (OF) | FO 7 Plan and promote local economic development through the regulation of business, industrial activities, and new economic sectors | ||
DEPARTMENT FUNCTION (DF) | DF 1 Manage applications and renewals for business licenses, advertisements, and temporary business permits to ensure compliance with prescribed conditions and foster local economic development through the regulation of business, industrial activities, and new economic sectors | ||
| NO. | CLIENT CHARTER (CC) | TIMEFRAME | |
CC 1 | Approval for Online Instant Business License and Advertisement Applications (OSM) | 1 Day | |
Approval for Six-Month Instant Business License and Advertisement Applications (SM6B) | 1 Day | ||
| CC 2 | Approval for Standard Category Business License and Advertisement Applications | 14 Days | |
| CC 3 | Approval for Entertainment License Applications | 30 Days | |
Approval for Entertainment Permit Applications | 14 Days | ||
| PILLAR 4 | SOCIO-ECONOMIC DEVELOPMENT | ||
| ORGANISATIONAL FUNCTION (OF) | FO 7 Plan and promote local economic development through the regulation of business, industrial activities, and new economic sectors | ||
DEPARTMENT FUNCTION (DF) | DF 2 Manage applications and renewals for outdoor advertising licenses and permits to ensure compliance with prescribed conditions and foster local economic development through the regulation of business, industrial activities, and new economic sectors | ||
CC 4 | Temporary Advertisement Permit Applications (Bunting) | 5 Days | |
Temporary Advertisement Permit Applications (Banners, Balloons, Stickers, Giant Banners, and Sky Dancers) | 1 Day | ||
DEPARTMENT FUNCTION (DF) | DF 3 Manage license applications and renewals as well as business permits for micro-entrepreneurs to ensure compliance with prescribed conditions and foster local economic development through the regulation of business, industrial activities, and new economic sectors. | ||
| CC 5 | Approval for Hawker Permit Applications | 5 Days | |
DEPARTMENT FUNCTION (DF) | DF 4 Manage business control and compliance with license/permit conditions for licensing activities to ensure compliance with prescribed conditions and foster local economic development through the regulation of business, industrial activities, and new economic sectors | ||
| CC 6 | Update feedback on complaint status in the MBSJ SISPAA System (investigation/status aduan) | 11 Days | |
| PILLAR 1 | GOOD GOVERNANCE | ||
| ORGANISATIONAL FUNCTION (OF) | FO 1 Implement and improve administrative management, integrity, finance, revenue, taxation, and core services | ||
| DEPARTMENT FUNCTION (DF) | DF 5 Manage the department's administration to establish efficient and effective governance | ||
| CC 7 | Reply to acknowledgment letters | 3 Days | |