ENFORCEMENT
| Department / Division Name | Enforcement Department |
| Head of Department / Division | En. Muhammad Zaki Bin Yusoff |
| Department Tel. | 03-80263158 |
| WhatsApp Tel. | 019-220 7823 |
| Department Email | - |
DEPARTMENT FUNCTIONS
1. | Execute complaint management at the stages of reception, investigation, and investigation reporting. |
2. | Ensure the success of integrated enforcement operations through strategic planning such as periodic patrols and intelligence gathering. |
3. | Execute the issuance of Warning Notices, Compound Offer Notice (NTK) actions, Seizure Operations, and Disposal of Seized Items based on the legal provisions enforced by the Subang Jaya City Council. |
4. | Manage pre-prosecution activities at the stages of opening investigation files, gathering evidence, and handing over to the Prosecution Unit of the Legal Department. |
5. | Manage office administrative matters such as office record management, vehicle management, procurement, supply store management, and providing assistance to other departments in terms of security control personnel and traffic control. |
ENFORCEMENT DEPARTMENT CLIENT CHARTER
| ENFORCEMENT DEPARTMENT | ||
| PILLAR 1 | GOOD GOVERNANCE | |
| ORGANISATIONAL FUNCTION (OF) | OF 2 Formulate, implement, and enforce regulations, policies, and laws | |
| NO. | CLIENT CHARTER (CC) | TIMEFRAME |
| DEPARTMENT FUNCTION (DF) | DF 1 Ensure the success of integrated enforcement operations through strategic planning such as periodic patrols and intelligence gathering | |
| CC 1 | Execute Integrated Operations at least 20 times a year | At least 20 times a year |
DEPARTMENT FUNCTION (DF) | DF 2 Execute the issuance of Warning Notices, Compound Offer Notice (NTK) actions, Seizure Operations, and Disposal of Seized Items based on the legal provisions enforced by the Subang Jaya City Council. | |
| CC 2 | Issuance of Warning Notices to OKN within a period of 7 days | 7 Days |
| CC 3 | Issuance of Operation and Traffic Compound Offer Notices (NTK) within a period of 7 days | 7 Days |
| CC 4 | Issuance and execution of Seizures / Premise Closures
| 7 Days |
| CC 5 | Removal of abandoned vehicles within a period of 60 days | 60 Days |
DEPARTMENT FUNCTION (DF) | DF 3 Manage pre-prosecution activities at the stages of opening investigation files, gathering evidence, and handing over to the Prosecution Unit of the Legal Department. | |
| CC 6 | Opening of minor jacket files and submission to the Legal Department within a period of 180 days | 180 Days |
| ORGANISATIONAL FUNCTION (OF) | OF 1 Implement and improve administrative management, integrity, finance, revenue, taxation, and core services. | |
| DEPARTMENT FUNCTION (DF) | DF 4 Execute complaint management at the stages of reception, investigation, and investigation reporting | |
| CC 7 | Update feedback on complaint status in the MBSJ SISPAA System (investigation / complaint status) | 11 Days |
DEPARTMENT FUNCTION (DF) | DF 5 Manage office administrative matters such as office record management, vehicle management, procurement, supply store management, and providing assistance to other departments in terms of security control personnel and traffic control. | |
| CC 8 | Reply to incoming / outgoing memos / letters within 3 days from the date of receipt | 3 Days |
| CC 9 | Execute procurement according to the stipulated Treasury Circular procedures | According to the approved timeframe limit |