TOWN PLANNING
| Department / Division Name | Town Planning Department |
| Head of Department / Division | TPr Hazman Bin Mohd Mahayudin |
| Department Tel. | 03-80267453 |
| WhatsApp Tel. | 019-368 7833 |
| Department Email | - |
TOWN PLANNING DEPARTMENT FUNCTIONS
| 1. | Coordinate complaints and enforcement actions under the Town and Country Planning Act 1976 (Act 172). |
| 2. | Prepare Development Plan reports and planning studies. |
| 3. | Implement and process applications involving planning and development control. |
| 4. | Implement Local Agenda 2030 & Action Plans for Safe City, Green City, Healthy City, Smart City, Women-Friendly City & Prosperous City. |
| 5. | Update Executive Information System (EIS) database and information sharing. |
TOWN PLANNING DEPARTMENT CLIENT CHARTER
TOWN PLANNING DEPARTMENT | ||
| PILLAR 1 | GOOD GOVERNANCE | |
| ORGANISATIONAL FUNCTION (OF) | OF 2 Formulate, implement, and enforce regulations, policies, and laws | |
| NO. | CLIENT CHARTER (CC) | TIMEFRAME |
| DEPARTMENT FUNCTION (DF) | DF 1 Administrative management, complaints, and enforcement actions under the Town and Country Planning Act 1976 (Act 172) | |
| CC 1 | Issue acknowledgment of receipt letters | 3 Days |
| CC 2 | Update feedback on complaint status in the MBSJ SISPAA System (investigation/complaint status) | 11 Days |
| CC 3 | Take enforcement action under Act 172 | 30 Days |
| PILLAR 3 | SUSTAINABLE DEVELOPMENT |
|
| ORGANISATIONAL FUNCTION (OF) | OF 6 Plan, develop, and control urban development by adapting green development policies | |
| DEPARTMENT FUNCTION (DF) | DF 2 Management of Development Plans and Planning Studies | |
| CC 4 | Preparation of Local Plan | 1 Year |
| DEPARTMENT FUNCTION (DF) | DF 3 Implement and process applications involving planning and development control | |
| CC 5 | Planning Permission Application | 80 Days |
| CC 6 | Application for Extension of Planning Permission | 35 Days |
| CC 7 | Process applications for neighborhood names, building names, and addressing plans | 35 Days |
DEPARTMENT FUNCTION (DF) | DF 4 Implement the Local Agenda 2030 Action Plan (Safe City, Green City, Healthy City, Smart City, Women-Friendly City & Prosperous City) | |
| CC 8 | Prepare Local Agenda 2030 & Action Plan Reports (Safe City, Green City, Healthy City, Smart City, Women-Friendly City, Prosperous City) | Must achieve MurniNet sustainability index exceeding 90% |
| PILLAR 5 | SMART ACCESSIBILITY | |
| ORGANISATIONAL FUNCTION (OF) | OF 7 Integrate and support Smart City development | |
DEPARTMENT FUNCTION (DF) | DF 5 Database management for Executive Information System (EIS) and information sharing | |
| CC 9 | Data accessibility (Land Use, Open Space, Public Amenities, and Others) on Executive Information System without limits | 30 Days |