Privacy Policy

Privacy Statement

Subang Jaya City Council is committed to protecting the privacy of users of our Official Portal. The Subang Jaya City Council Official Portal also strives to provide a safe and secure environment. This Privacy Statement explains the online data collection, usage policies, and practices applied to the Subang Jaya City Council Official Portal at http://www.mbsj.gov.my. By using or registering as a user of the Subang Jaya City Council Official Portal at http://www.mbsj.gov.my, you acknowledge that you have read and understood the Privacy Statement of the Subang Jaya City Council Official Portal and agree to comply with the policies and practices described in this Statement.

The Subang Jaya City Council Official Portal may contain links to other websites that are not under the control of Subang Jaya City Council. Subang Jaya City Council is not responsible for the privacy policies or practices of other websites that may be linked from the Subang Jaya City Council Official Portal. This Privacy Statement applies solely to information collected by the Subang Jaya City Council Official Portal.

Your data will be stored and processed in Malaysia. If you access http:// www.mbsj.gov.my from any other country, your use of this website constitutes consent to the transfer of data from that country to Malaysia.

Collection and Storage of Information

The Subang Jaya City Council Official Portal may request that you provide personal information, including your name, address, e-mail address, telephone number, contact information, billing information including credit card numbers, and other information. In other sections, http:/ / www.mbsj.gov.my may collect demographic information that is not unique to you, such as your postcode, age, preferences, and gender. We may also collect certain information about your use of our website, such as the sections you visit and the services you access. In addition, information about your computer hardware and software may also be collected by the Official Portal at http:/ / www.mbsj.gov.my. This information may include your IP address, browser type, domain names, access times, and referring website addresses.

Please note that if you submit any of your personal information in public areas, such as message boards or online forums, such information may be collected and used by others over whom http:/ / www.mbsj.gov.my has no control. http:/ / www.mbsj.gov.my is not responsible for the use by third parties of information that you submit or otherwise make available in public areas.

We may retain the information we collect about you in an effort to make your return visits to our website more efficient, convenient, and relevant. You may correct or update your account profile at any time. In addition, you may delete your personal information from our database or close your http:/ / www.mbsj.gov.my account at any time, after which we will remove all copies of your account profile information except for one archival copy that cannot be accessed through the Internet.

Subang Jaya City Council uses your contact information to send e-mails or other communications regarding transactions or activities that you conduct on our website. You may choose to receive additional information, such as free newsletter information from Subang Jaya City Council on topics that may interest you, including public meeting schedules or other events.

http:/ / www.mbsj.gov.my provides a section where you may submit feedback. Any feedback you submit through this section becomes our property, and we will use the feedback, whether positive or negative, to improve our services for you. We may also contact you for further information.

Disclosure of Information

Subang Jaya City Council will not disclose your personal and/or demographic information to third parties except as stated in the following two paragraphs.

Subang Jaya City Council may disclose such information to companies and individuals that work with us to perform duties on our behalf. Examples include hosting our web servers, analysing data, processing credit card payments, and providing customer service. These companies and individuals will have access to your personal information only as necessary to perform their duties, and they may not share such information with any other third party.
Subang Jaya City Council may disclose such information if required by law, if requested to do so by a government entity, or if we believe in good faith that such action is necessary to:
comply with legal requirements or legal processes;
protect the rights or property of Subang Jaya City Council;
prevent a crime or protect national security; or
protect the personal safety of users or the public.

Use of Cookies

http://www.mbsj.gov.my uses "cookies" to personalise and maximise your online experience. A "cookie" is a text file placed on your hard drive by a web page server. Cookies cannot run programs or deliver viruses to your computer. A cookie is uniquely assigned to your computer and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of a cookie is to provide a convenience feature that saves you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise http://www.mbsj.gov.my pages or register for services, a cookie helps us recall certain information about you, such as your username, password, and preferences. Through the use of cookies, we can provide results more quickly and accurately and offer a more personalised website experience. When you return to http://www.mbsj.gov.my, the information you previously provided can be retrieved so that you can easily use the features you selected. We also use cookies to track clickstream activity and for load balancing.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline all cookies if you prefer. Alternatively, you may modify your browser settings to notify you whenever a cookie is issued and give you the option to accept or decline each cookie individually. However, if you choose to decline cookies, this may affect website performance and negatively impact your experience on http://www.mbsj.gov.my.

Security

http://www.mbsj.gov.my has implemented reasonable technical and organisational measures designed to protect your personal information from accidental loss and from unauthorised access, use, alteration, or disclosure. However, we cannot guarantee that unauthorised third parties will not be able to circumvent these measures or use your personal information for improper purposes.

Changes to the Privacy Statement

If we decide to change our Privacy Statement, we will post the changes here so that you will always know what information we collect, how we use it, and to whom we disclose it. If at any time you have questions or concerns about the Privacy Statement of http://www.mbsj.gov.my, please contact us.

Contact Information

We welcome your comments regarding this Privacy Statement. If you believe that we have not complied with this Statement, please inform us and we will make every reasonable effort to identify and resolve the issue.

Customer Data

MBSJ values the personal data of our customers and ensures that all data collected is handled in accordance with the PDPA (Personal Data Protection Act 2010).