FAQ

❓ What are the main circular references related to the establishment and role of the MBSJ Internal Audit Unit? ▼

The Internal Audit Unit of Subang Jaya City Council was established on 15 August 1997 under administrative authority and is accountable to management. Its duties are subject to the Acts, By-Laws, the policies and procedures of Subang Jaya Municipal Council.

The Internal Audit Unit has been entrusted with responsibilities to ensure the existence of accountability in administration and management of public funds through financial management auditing and management activities of Subang Jaya Municipal Council. Audit findings related to Council finances and activities are reported to the Mayor and presented at the Audit and Corporate Management Committee Meeting. the meeting minutes are then presented and considered for approval by Full Council Meeting.

❓ When was the Internal Audit Unit established at MBSJ? ▼

It was established under the Local Government Act 1976 (Act 171) and Local Authorities (Financial and Accounting Procedures) By-Laws 1996.

❓ Why must auditing be carried out? ▼

Auditing is carried out to ensure that legal and regulatory requirements are complied with.

❓ What types of auditing are carried out by the Internal Audit Unit at MBSJ? ▼

There are five (5) types of audits carried out by the MBSJ Internal Audit Unit, namely:

i. Financial Management Audit
Financial Management Audit is an audit approach to determine the completeness and integrity of the internal control system and compliance to regulations and laws that set. The aspects emphasised are control management, control budget, control revenue, control procurement, control expenditure, trust account / trust fund and deposit management, management assets and stores, management vehicle, management investments and loans.

ii. Performance Audit
Performance Audit is a detailed audit approach to determine resources and operations have been implemented prudently, efficiently and effectively.

iii. Compliance Audit
Compliance Audit covers detailed analysis of projects implemented by the Council to determine whether there is any leakage in Council fund expenditure.

iv. Special / Investigation Audit
Special / Investigation Audit is carried out as instructed by MBSJ Top Management and Audit and Corporate Management Committee from time to time.

v. Follow-up Audit
Follow-up Audit is an audit approach on observations that were previously raised to ensure corrective actions have been taken and that the issues do not recur.

❓ How is the auditing process carried out? ▼

The auditing process is divided into three stages, namely planning, implementation and reporting.

i. Planning
Preparation of Audit Planning Memorandum (APM) which outlines key details regarding the audit strategy. After the APM is approved, an Audit Programme is prepared to show each step that must taken and provide an estimated time for each step.

ii. Implementation
The audit will be carried out based on the Audit Programme that has been prepared. Before the audit is carried out, entrance conference will be held with the auditee to explain the objectives, scope and methodology audit to be carried out.

iii. Reporting
Audit reporting is carried out according to the requirements as follows:

Exit Conference Internal Audit
Audit observations will be presented at Exit Conference Internal Audit with frequency four (4) kali per year that will be attended by Heads of Department and chaired by the relevant party Top Management MBSJ.

Meeting Audit and Corporate Management Committee
Setelah Final Report submitted to the relevant party Top Management MBSJ for approval, reporting will presented at the Audit and Corporate Management Committee Meeting. The meeting membership terdiri from appointed Council Members and department officers that related. Subsequently reporting final audit will be submitted to the relevant party UPEN SUK Selangor and Section Internal Audit SUK Selangor.

❓ Information contact Meeting Audit and Corporate Management Committee (JPAPK) ▼

Audit and Corporate Management Committee or JKAPK has established sekitar year 2009 as instructed by Selangor State Government through Circular Section Local Authorities PBT: SPBT Bill. 2 Tahun 2009 that berkuatkuasa on 20 May 2009. Keahlian Jawatankuasa this is terdiri from appointed Council Members according to the requirements Top Management MBSJ by rotation for every dua (2) terms.

Jawatankuasa this is salah satu komponen penting in ensure accountability and management korporat that efektif. It upholds tiga (3) prinsip penting in carry out tugasnya namely independence, communication and accountability.

Jawatankuasa this holds responsibilities and duties as follows:

i. Mengkaji requirements effectiveness Internal Audit Unit regarding formation organisational structure and human resource skills development.
ii. Mengkaji effectiveness and capability standards internal control system City Council.
iii. Checking annual audit plan Internal Audit Unit and establish koordinasi antara Internal Audit and External Audit.
iv. Menilai audit reports to mencadangkan improvements and action follow-up management.
v. Memberikan nasihat to Council Members contact with Penyata Financial and Report Financial that issued Council.
vi. Melaporkan to management regarding staff or the relevant party-the relevant party related that didapati melakukan misconduct to further action by management.

❓ What planning latest that has implemented by Internal Audit Unit MBSJ? ▼

Internal Audit Unit take several approach in ensure every auditing that carried out is effective as follows:

i. Memperkenalkan konsep pre-exit namely memanggil all Auditi (jabatan that diaudit) according to jadual that dirancang setelah pemerhatian audit issued. Melalui konsep pre-exit, the relevant party Audit will berbincang by bersemuka contact penemuan audit and cadangan penyelesaian that can submitted to the relevant party Auditi for improve process work in Jabatan.

ii. Dari from time to time the relevant party Audit also bekerjasama with Section Latihan, Management Services Department for organise sesi taklimat/kursus such as taklimat management vehicle government. Melalui taklimat/kursus the above the relevant party audit will provide input penting to peserta contact regulations and pekeliling that must complied with.

❓ What objectives utama Internal Audit Unit at MBSJ? ▼

Objectives Internal Audit Unit is:

i. Menentukan bahawa operation-operation financial diuruskan with properly and ensure bahawa dasar-dasar, laws and regulations that diwajibkan is complied with.
ii. Mengkaji and evaluate by properly and sistematik operation agency from segi completeness, capability, kecekapan, keselesaan and ekonomi.
iii. Mengesan any kelemahan or masalah the relevant party terbabit and mengesyorkan step-step for memperbaiki operation in bidang-bidang that memerlukannya or in condition in mana action corrective measures is required.
iv. Memainkan role as mekanisma penyemakan and pengimbangan (check and balance) on management all jabatan with provide report-report that bebas and objectives and accurate on masanya.
v. Memastikan penyaluran information carried out by lebih effective, terancang, efficient, cepat and accurate.
vi. Mewujudkan persekitaran work that kondusif menjurus to tahap management that efficient and effective in management organisasi.

Integrity Unit ▼

❓ What main roles/functions Integrity Unit MBSJ? ▼

Integrity Unit MBSJ has established by official on 2 January 2015 under Circular Services Number 6 Tahun 2013 namely Penubuhan Integrity Unit in all agency public. Unit this berperanan to integrate management hal-hal related integrity so that inisiatif penginstitusian integrity, pencegahan, compliance, pengesanan misconduct and action punitif dapat implemented by lebih fokus, terancang, efisien and effective.

Integrity Unit bertanggungjawab implement enam (6) functions teras following:

i. Governance
Memastikan tadbir urus that terbaik implemented.

ii. Strengthening Integrity
Memastikan pembudayaan, penginstitusian and implementation integrity in organisasi.

iii. Detection and Verification
Mengesan and verify complaint misconduct jenayah and breach of conduct and etika organisasi and ensure action follow-up taken. Also report misconduct jenayah to agency enforcement that bertanggungjawab.

iv. Complaint Management
Menerima and take action to atas all complaint or information regarding misconduct jenayah and breach of conduct and etika organisasi.

v. Compliance
Memastikan compliance on laws and regulations that in force.

vi. Disciplinary Matters
Melaksanakan functions urus setia Disciplinary Board.

❓ What action will carried out if receive complaints or viral video regarding misconduct pekerja MBSJ? Is official complaint must made or Integrity Unit can take action based on the video that viral? ▼

If receive complaints or viral video regarding misconduct pekerja MBSJ, Integrity Unit will carry out investigation to atas complaint or video the above. Integrity Unit can take action tanpa must official complaint made.

❓ How process penyiasatan will carried out? ▼

Process investigation carried out according to Procedures Integrity, Governance and Anti-Corruption Complaint Management that didokumenkan in ISO 37001:2016 (ABMS) Anti-Bribery Management System. Key Performance Indicator (KPI) that set is pemakluman penerimaan complaint within 1 working days to complainant that provide information complete only.

❓ What common complaints on staff majlis? Please senaraikan 5 or 10 top. ▼

Following is several types complaint that biasa reported:

i. Corruption
ii. False Claims
iii. Fraud
iv. Abuse of Power
v. Breach of laws, regulations and discipline
vi. Unauthorised disclosure of confidential information

❓ What types action that taken if seorang staff didapati not guilty or guilty? ▼

If seorang Officer/Staff MBSJ didapati guilty, action Disciplinary Matters will taken with refer to Rules Officer Subang Jaya City Council (Kelakuan and Disciplinary Matters) 2023. Hukuman can starting from from warning until dismissal.

If didapati not guilty, officer the above will released from any action. However, administrative action and improvements tetap will implemented to address isu breach of conduct the above.

❓ Is there are period of time investigation for complaint on staff? ▼

Process investigation complaint carried out according to Procedures Integrity, Governance and Anti-Corruption Complaint Management. Procedures this not menetapkan period of time tertentu to investigation, however feedback complaint will be submitted go directly topada complainant sejurus action taken.

❓ How members of the public can make complaint misconduct pekerja majlis? Is mereka will dimaklumkan relevant feedback complaint the above? ▼

Complaint misconduct pekerja MBSJ can disalurkan through channels following:

i. Scan QR Code Complaint Integrity in Laman Web Official MBSJ
ii. Email: integrity@mbsj.gov.my
iii. Visit:
Integrity Unit, Subang Jaya City Council
Aras 1, Persiaran Perpaduan
47610 Subang Jaya, Selangor

iv. Telephone: 03-8026 4070
v. Mengisi Form Pendedahan Kelakuan No Wajar under Act 711 and send kepada:
Head Integrity Unit MBSJ (Tel: 03-8026 4074)
vi. Department WhatsApp: 019-364 7823

❓ What arahan government state or federal relevant pemberian hadiah, penganjuran or menghadiri acara and penajaan luaran for programme services public? ▼

Sebarang management pemberian hadiah at MBSJ is refer to Circular Services Sumber Manusia Ceraian UP.7.2.5: Management Penerimaan Atau Pemberian Hadiah, Keraian and Tajaan Dalam Services Public. All hadiah, acara, or penajaan must diisytiharkan tanpa mengira nilai.

❓ If role unit termasuk ensure tadbir urus terbaik, bolehkah you provide example amalan that sedang/has that carried out? ▼

There are several activities has carried out under Strengthening Integrity. Di antaranya is:

Kerjasama together with Rakan Strategik MBSJ:
- Malaysian Anti-Corruption Commission (MACC)
  - MACC Putrajaya
  - MACC Selangor
  - MACC Melaka
- Institut Integrity Malaysia (IIM)
- Royal Malaysia Police (PDRM)
  - IPD Subang Jaya
  - IPD Serdang
  - IPD Melaka Tengah
  - IPK Melaka
- National Anti-Drug Agency (AADK)
  - AADK Selangor
  - AADK Petaling
- National Anti-Drug Training Centre (PLAK)
- Narcotics Rehabilitation Centre (PUSPEN)
  - PUSPEN Jelebu, State Sembilan
  - PUSPEN Karak, Pahang
- Malaysian Prisons Department
  - Penjara Kajang
  - Penjara Dusun Dato’ Murad, Melaka
- Agency Integrity Unit
  - SUK Selangor
  - PBT-PBT Selangor
  - DBKL
  - MB Kuantan
  - MB Ipoh
  - MP Manjung
Declaration of Interest / Integrity Pact
corruption offence clause in quotation offer document
integrity information dissemination in bentuk poster and screen saver
Value Audit Management System (SPAN)
Drug-Free Workplace Programme (TEKAD)
- Urine Drug Screening Test
- Drug Screening and Testing Certification by AADK
- Drug Awareness Briefing
- Anti-Drug Workshop
MBSJ Anti-Corruption Policy Briefing
Crime Prevention & Anti-Corruption Workshop
- Antirasuah
- Antiscam
- Sexual Harassment
Effectiveness study of implemented programmes
Menyertai Integrity, Governance and Anti-Corruption Award (AIGA)
- Silver Achievement Tahun 2022
- Gold Achievement Tahun 2023
Community Integrity Building Programme / Community Integrity Building (CIB)
Integrity Briefing for Contractors
Integrity Month Celebration
Mimbar Madani Programme (Kerohanian)
Integrity Champion Programme

❓ How unit this memainkan role in ensure majlis tempatan carry out tanggungjawabnya with effective? ▼

Integrity Unit berperanan integrate management hal related integrity under satu unit khusus for ensure implementation that lebih fokus, terancang and efisien. Ini in line with:

• Anti-Corruption Plan Subang Jaya City Council 2022–2026
• Corruption Risk Management Plan (CRM)
• Anti-Bribery Management System ISO 37001:2016 (ABMS)
• Due diligence (Due Diligence)

Building Department ▼

❓ Who that layak submit application new building plan and extension / renovation to MBSJ? ▼

Applicant that berkelayakan submit application non-residential extension/renovation plan to MBSJ:
• Architect Registered – kediaman / shop / factory / office
• Engineer Registered – factory / struktur Telco / Billboard
• Draughtsperson Registered – kediaman / shop / office / factory (not exceeding 3000 kaki persegi and not exceeding 2 tingkat)

❓ What documents that must submitted current submit application new building plan? ▼

Documents that must submitted current submit application non-residential extension/renovation plan:
• Copy of assessment tax latest that has dijelaskan
• Copy of documents hak milik or documents perjanjian jual beli
• Copy of documents ‘Power Attorney’ if relevant

❓ What documents that must submitted current submit application non-residential extension/renovation plan? ▼

Documents that must submitted current submit application non-residential extension/renovation plan:
• Copy of receipt assessment tax latest that has dijelaskan
• Copy of documents hak milik or documents perjanjian jual beli
• Copy of documents ‘tenancy agreement’ if relevant
• Copy of Certificate of Fitness for Occupation / Sijil CCC

❓ What types application for cadangan pengubahsuaian that mana must documents letter of acknowledgement / approval letter planning permission from Town Planning Department, MBSJ? ▼

Pengubahsuaian that memerlukan letter of acknowledgement / approval letter planning permission from Town Planning Department, MBSJ is:
• Pengubahsuaian premises that melibatkan change of building use contohnya shop office to asrama / budget hotel / tuition centre
• Pengubahsuaian premises that melibatkan perubahan number of floors, existing building floor area
• Pengubahsuaian premises that melibatkan tambahan 50% original floor area building sedia ada (residential house only)

❓ What types plan that must ada in plan building? ▼

Plan that must submitted by perunding is:
• Location plan
• Site plan
• Floor plan
• Roof plan
• front, side and rear elevation plans
• longitudinal and cross-section plans
• Sanitary plan

❓ How many number set plan that must submitted? ▼

1 set linen plan and 5 set paper plan that coloured.

❓ How many days that required to obtain approval plan building for tambahan and ubahsuaian residential house? ▼

Applicant can obtain approval within 1 working days provided that application that submitted is complete and comply with MBSJ Building Plan Approval Guidelines and has menjelaskan payment plan processing fee also construction-side deposit.

❓ What that I must lakukan if I want to make tambahan tingkat for residential house I from 1 tingkat to 1 ½ tingkat? ▼

Yang must carried out is as follows:

a) Applicant required submit application Planning Permission, Town Planning Department, MBSJ serentak with application approval plan building.

b) House kediaman types teres allowed menambah number of floors as follows:
i) House teres 1 tingkat to 1 ½ tingkat
ii) House teres 1 ½ tingkat to 2 tingkat
iii) House teres 2 tingkat to 2 ½ tingkat
iv) House teres 2 ½ Tingkat to 3 tingkat

❓ What that must carried out if owner residential house ingin demolish and construct again rumahnya? ▼

Yang must carried out is as follows:

a) Applicant required submit application Planning Permission, Town Planning Department, MBSJ serentak with application approval plan building.
b) Applicant required obtain approval demolition permit that submitted by Certified Consulting Engineer.
c) Application approval permit temporary construction to hoarding board, site office and workers’ cabin.

❓ Plan and documents that required for submit application tambahan and ubahsuaian and siapakah that must I lantik if I want to make extension/renovation residential house I? ▼

Applicant required submit documents as follows:
i. Form A
ii. Form perakuan applicant
iii. Form kiraan process plan, deposit and fee meletak bahan binaan
iv. Letter application (cover letter)
v. 1 copy of sale and purchase agreement / 1 copy of land title
vi. 1 copy of assessment tax latest MBSJ (Jan-June / Jul-Dis)
vii. 1 copy of Certificate of Fitness for Occupation Tetap / Temporary that complete (Letter and Plan Lulus Asal For Application Amendment)
viii. Statutory Declaration
ix. Gambar house sediada
x. Form A beserta 1 set structural plan (linen) and 1 set structural calculations from Certified Consulting Engineer (If Berkenaan)
xi. Copy of letter and plan approval from Town Planning Department, MBSJ (If tambahan exceeding 50% from floor plan sediada dan/atau perubahan tingkat)
xii. 3 sets of plans building termasuk 1 set linen

❓ What action that imposed if I make extension / renovation residential house tanpa approval? ▼

Owner kediaman will imposed compound under Street, Drainage and Building Act 1974 (Act 133) under Section 70(11) at the rate compound baru berjumlah RM 12,500.00 for binaan that comply with Garispanduan Plan Building MBSJ.

ATAU

Action Notice to Vacate and Demolish Building 30 days under Section 72(6) Act 133

❓ What that must carried out if architect that has appointed to residential house I meninggal dunia? ▼

Yang must carried out is as follows:
a) Owner kediaman must submit letter verification Lembaga Architect Malaysia
b) Owner required melantik architect baru

❓ What procedure and berapa days that required to obtain approval permit construct khemah in hadapan house / premises? ▼

Procedures is as follows:
a) Applicant can memuat turun form through official website Building Department MBSJ.
- Form application permit harian memasang khemah in residential house / premises
- 1 copy of identity card (individu), 1 copy of SSM registration (if company)
- 1 copy of invitation card
b) Applicant required fill in form the above and submit application in counter Ekspres MBSJ
c) Approval will given IMMEDIATELY provided that application that submitted is complete

❓ What procedure that required to change status residential house to dijadikan asrama? ▼

Policy latest MBSJ not membenarkan residential house dijadikan as asrama.

❓ What procedure that must I lakukan if I want to make extension/renovation kecil for residential house I namely only construct pagar and ‘awning’ only without involving works party wall opening? ▼

Procedures that must carried out as follows:
a) Applicant must submit application approval Plan Setara Kediaman with payment process plan berjumlah RM 100.00 for every work through pelukis plan / architect
b) Approval will given within 1 day provided that application that submitted is complete and has menjelaskan fee payment
c) Documents that must submitted is as follows:
i. 1 Copy of hak milik
ii. 1 Copy of assessment tax latest
iii. Statutory Declaration
iv. 3 sets of plans berwarna (bersaiz A3)
v. Form lantikan tong roro beserta receipt payment
vii. Report site and gambar according to format MBSJ

❓ How process pengemukaan Notice Penyiapan Berperingkat PSP to PBT? ▼

Process pengemukaan Notice Penyiapan Berperingkat PSP to PBT is as follows:

PSP only must submit Notice Penyiapan Stages 1 (Substruktur - G1 to G3) to PBT through OSC Counter. PSP must mengawalselia works in stages 2 and 3 (Substruktur and Services Luaran/Dalaman - G4 to G21) and ensure form-form the above verified by properly beserta letter pelepasan from Technical Agencies related. Form-form G can dimuat turun from website following:
- www.lam.gov.my
- www.ljm.gov.my
- www.pam.gov.my
- www.acem.gov.my

❓ What procedure that required for obtain Sijil Penyiapan and Compliance (CCC) for house banglo I that has siap sepenuhnya? ▼

Procedures that required is as follows:
a) Architect must submit Form B (Notice Memulakan Work Building Section 70(9) Act 133) before memulakan work work construction
b) Architect must submit application visit site interim before visit site akhir.
c) Architect must submit application visit site akhir
d) Architect must submit form- form G1 to G21 beserta supporting document (Technical Agencies related).
e) The relevant party PSP also required within 14 days from pengeluaran CCC/CCC
f) MBSJ memperakukan CCC setelah documents complete and received.

❓ How process pengeluaran CCC? ▼

❓ What procedure that required for obtain approval permit perniagaan namely to construct khemah for tujuan jualan? ▼

Procedures that required is as follows:
a) Applicant required fill in form permit temporary that can didapati in website MBSJ.
b) Documents that must submitted is as follows:
i) 1 copy of Suruhanjaya Company Malaysia (SSM).
ii) Letter tawaran / letter kebenaran owner building / land.
iii) 1 copy of letter hakmilik / sale and purchase agreement.
iv) 1 copy of approval letter bersyarat permit perniagaan temporary from Department Perlesenan, MBSJ
v) Letter approval sewa bay car (if related)
vi) 2 set plan lakar bersaiz A3
c) Rate rate khemah for satu days berjumlah RM100.00 for satu unit khemah with ukuran maximum 10 kaki x 20 kaki.
d) Rate rate place parking for satu days berjumlah RM10.00 for satu unit / every days.

❓ Is pemasangan internal wall / partition wall in shop premises/office/factory memerlukan approval MBSJ? ▼

Yes
Procedures that must carried out as follows:
a) Applicant must submit application permit plan setara partition wall (partition), party wall opening (party wall) provided that keluasan not exceeding 3000 kaki persegi. Rate payment is according to floor area and submitted Building Department, MBSJ
b) If floor area exceeding 3000 kaki persegi, application must submitted to Department OSC and must obtain sokongan and approval from Fire and Rescue Department of Malaysia. If tambahan melibatkan penambahan floor area or tambahan tingkat application must obtain sokongan and approval from Town Planning Department, MBSJ. Rate payment is according to floor area.

❓ What action that can imposed by MBSJ if premises not has approval plan building? ▼

Owner kediaman will imposed compound under Street, Drainage and Building Act 1974 (Act 133) under Section 70 (11) at the rate compound baru berjumlah RM12,500.00.

ATAU

Action Notice to Vacate and Demolish Building 30 days under Section 72(6) Act 133

❓ How the relevant party MBSJ implement action enforcement? ▼

Kawalan action enforcement carried out through rondaan site. Complaint through SISPAA, letter and email.

❓ Is the relevant party MBSJ carry out action peruntuhan building on rezab land government? ▼

Yes. MBSJ assist the relevant party Petaling Land and District Office implement Enforcement National Land Code (KTN).

❓ What action MBSJ on abandoned projects and problematic projects (building cracks)? ▼

The relevant party MBSJ will mengadakan site investigation visit for mengenalpasti permasalahan that terjadi. Preparation of technical report will made for mencari solution and ianya will dibawa to meeting Abandoned and Problematic Projects Subcommittee. The relevant party-the relevant party that involved such as developer, pembeli/owner, the relevant party Akitek/Engineer and agency teknikal internal and luaran that involved will dipanggil.

Based on By-Laws 258(1), Uniform Building By-Laws 1984:

If occurs what-what kemungkiran to any building or sebahagian from sesuatu building, qualified person yang:
(a) submit plan, lukisan or kiraan for building that.
(b) mengawasi setting out building that.
(c) memperakui bahawa setting out that has carried out according to site plan that approved.
(d) mengawasi construction building that.
(e) memperakui bahawa proper supervision building that has carried out.

must within satu minggu after incident of failure that:
1. report kemungkiran that;
2. menerangkan sebab kemungkiran that; dan
3. state remedial action that has taken.

Based on Section 71 Street, Drainage and Building Act 1974 (Act 133):

Penalti kerana building or earthworks gagal.
If sesuatu building or earthworks gagal and kegagalan that is disebabkan oleh:
(a) improper construction or lack of proper supervision;
(b) design error or calculation error;
(c) misuse;

Maka orang that bertanggungjawab can imposed a fine not exceeding RM500,000 or imprisonment for up to 10 year or kedua-duanya.

❓ What guidelines anjakan building for work ubahsuai building kediaman in area MBSJ? ▼

Revenue Department ▼

❓ I sudah purchase sebuah house however why until kini I still belum receive assessment tax and quit rent? ▼

Please ensure:
- Property or house that purchased is located in area administration MBSJ
- Urusan transfer of ownership has made at MBSJ whether by the relevant party pembeli or penjual. If belum, please kemukakan documents following:
  a) Copy of sale and purchase agreement or Copy of geran hakmilik that has nama owner latest
  b) Form I, Notice of Sale or Transfer of Ownership (can didapati in website MBSJ / in counter MBSJ)
  c) Copy of bill Assessment Tax latest that has dijelaskan
  d) Copy of identity card

Starting from 2021 MBSJ has mengeluarkan electronic bills namely E-Bill and no lagi tax bill that sent by pos.

Owner must register as ezyMBSJ user with visiting www.mbsj.gov.my to checking, print and make payment assessment tax bill.

Bill quit rent please rujuk Selangor Land and Mines Office.

❓ Is can assessment tax paid in kiosk MBSJ? ▼

Yes, assessment tax can paid in kiosk machine MBSJ.

❓ How to I obtain assessment tax account number? ▼

Please contact:
Revenue Department
Tel: 03-80263289 / 7470 / 43 / 16
Email: unit-tax@mbsj.gov.my

Valuation and Property Management Department
Assessment Tax
Tel: 03-80264340 / 7428 / 4338

Transfer of Ownership (Form I) / Tukar Address Pos
Tel: 03-80263118

❓ How do I can obtain tax statement I? ▼

Owner must register as ezyMBSJ user with visiting www.mbsj.gov.my to obtain tax statement pintu.

❓ Why the Council not lagi send bill Tax taksiran to house? ▼

Starting from 2021 MBSJ has mengeluarkan electronic bills namely E-Bill and no lagi tax bill that sent by pos.

Owner must register as ezyMBSJ user with visiting www.mbsj.gov.my to checking, print and make payment assessment tax bill.

❓ What is the method to change nama owner assessment tax? ▼

Please submit documents following:
- Copy of sale and purchase agreement or Copy of geran hakmilik that has nama owner latest
- Form I, Notice of Sale or Transfer of Ownership (can didapati in website / counter MBSJ)
- Copy of bill Assessment Tax latest that has dijelaskan
- Copy of identity card

❓ What is the method make payment assessment tax in laman portal Ezy MBSJ? ▼

Please register as ezyMBSJ user with visiting www.mbsj.gov.my to checking, print and make payment assessment tax bill.

LOG IN using email and password that has registered.
Click assessment tax in official portal MBSJ (www.mbsj.gov.my)
Atau go directly to: https://ezy.mbsj.gov.my

1. Click tax in portal ezy MBSJ
2. Enter assessment tax account number / semak list ref. no. account in list account own
3. Lihat payment amount assessment tax
4. Click on logo ‘wallet’ / select to bayar
5. Click bayar in section ‘cart’
6. Sahkan payment you
7. Select payment mode: ‘online banking’ / wallet / credit card

❓ What types transactions payment that can carried out online in Portal Ezy MBSJ? ▼

- Tax
- Compound
- Tunda
- Licence
- Building Permit
- Lot Rental
- Restaurant Waste
- Rental
- Deposit
- Water Management
- Cemetery
- Contractor
- Miscellaneous Bill
- Holiday Home
- E-Tender
- E-Quarters

❓ What website official Council for payment transactions MBSJ? ▼

Can visit in https://ezy.mbsj.gov.my/

❓ What method payment that can implemented in Portal Ezy MBSJ? ▼

a) Payment using FPX (Financial Process Exchange) - Personal Account (B2C)
b) Payment using FPX (Financial Process Exchange) - Corporate Account (B2B)
c) Payment using Credit Card / Debit Card (Visa, Master Card & American Express (Amex))
d) Wallet (Mcash, Boost, Grab, Touch 'n Go, MAE by Maybank2u)

❓ What bank-bank that can received through payment FPX in portal Ezy MBSJ? ▼

Affin Bank
Agro Bank
Alliance Bank
Ambank
Bank Islam
Bank Muamalat
Bank Rakyat
BSN
CIMB Bank
Hong Leong Bank
HSBC
Kuwait Finance House (KFH)
Maybank 2u
Maybank 2e
OCBC Bank
Public Bank
RHB Bank
Standard Chartered Bank
UOB Bank

❓ What is the period of time that taken by MBSJ to update payment? ▼

Update is immediately.

❓ What had to amount transactions? ▼

Amount (RM) Maximum to sekali transactions: RM 1,000,000
Amount number Bill in satu transactions: No. limit

❓ Why transactions carried out gagal updated? ▼

Diantara sebab why transactions gagal is as follows:

Gagal melengkapkan transactions in paparan bank that dipilih (salah kata laluan, or salah No. Pin Keselamatan)
Baki account not sufficient
Limit that set on account bank rendah from amount bill that paid
Semak line internet you

❓ How many service charge that imposed if using kemudahan payment online through Portal Ezy MBSJ? ▼

No service charge that imposed.

❓ Is payment through laman Portal Ezy MBSJ selamat? ▼

MBSJ menghargai data peribadi customer kami and ensure all data that dikumpul is in line with PDPA (Personal Data Protection Act 2010).
Please refer to Conditions and Terma Payment before proceed with payment in Portal Ezy MBSJ.

❓ If duit from bank has rejected current make payment for transactions-transactions in Portal Ezy MBSJ, tetapi payment the above not updated, to siapa must dirujuk? ▼

Please semak account statement you for ensure transactions that made.
Jangan ulangi transactions payment instead please hubungi Unit E-Bayar Revenue Department in line 03-80263285 to carry out checking further.

❓ Can receipt payment dicetak after make payment in Portal Ezy MBSJ? ▼

Yes, receipt can dicetak after make payment through services online in Portal Ezy MBSJ.

❓ What is the method to I apply refund overpayment for assessment tax? ▼

For application refund overpayment, please hubungi Revenue Department in line 03-80263285 to obtain keterangan further.

❓ Why I obtain 2 types receipt that berbeza satu receipt through portal and satu through email? Receipt mana is official receipt MBSJ? ▼

Receipt that received through email is receipt from payment gateway (example: FPX and e-wallet).
However, official receipt is receipt that dijana from portal MBSJ. For tujuan official such as deposit claim please kemukakan receipt MBSJ as supporting document.

❓ Perlukah I simpan receipt payment that in buat? ▼

Please print and simpan to kegunaan official. However for member Ezy, MBSJ, copy of receipt still can in print again after log in member in ruangan cetakkan receipt.

❓ How long receipt disimpan if registered as member? ▼

All receipt will in simpan until any pengumuman dimaklumkan to customer kelak.

❓ Is credit card antarabangsa and credit card korporat can digunakan using payment through Ezy MBSJ? ▼

Yes. Credit Card antarabangsa and korporat can digunakan to tujuan payment.

❓ How long receipt disimpan if registered as member? ▼

All receipt will in simpan until any pengumuman dimaklumkan to customer kelak.

❓ I have make overpayment. Is the Council will make refund to I? ▼

For procedure refund is subject sepenuhnya to discretion the Council. Refund will approved if alasan that given is appropriate.

❓ What is the method I want to submit refund? ▼

For tujuan refund, please hubungi Unit Online Revenue Department in line 03 8026 3298 to verification and further enquiries.

❓ Is refund given full amount such as payment that has made? ▼

No, refund will rejected with charge bank that imposed to the Council.

❓ How long procedure refund will taken by the Council? ▼

Secara amnya, refund will made within 1 month after all documents complete diserahkan.

❓ What is the method refund this carried out? ▼

Refund will made on account applicant. Oleh that customer will diminta to submit copy of account statement aktif for melancarkan process refund.

❓ How many period pemohonan refund that will considered by the Council? ▼

Refund is within 5 month from date receipt customer. Example: Date receipt payment is 1 Jan 2020, date akhir application refund is before 30 May 2020.

❓ What is the method application refund this made? What supporting document that must dilampirkan for application refund? ▼

Permohon must menghubungi Unit Online Revenue Department ditalian 03 8026 3285 first to checking. Subsequently please lampirkan documents as follows:
a. Supplier Registration Form (obtain from Jab Revenue)
b. Copy of Penyata Account that still aktif
c. Copy of KP or copy of SSM registration
d. Email / Letter Official application.

❓ Can if I not apply refund instead payment the above dipindahkan to account other? ▼

Yes, pindahan payment can implemented. However it subject for approval mutlak the Council for tujuan this.

❓ Is I allowed apply refund for the relevant party owner account? ▼

For refund for the relevant party this the Council must meneliti sebab refund the above. Secara amnya refund for the relevant party only allowed if owner account has meninggal dunia ataupun the relevant party company has diisytiharkan bankrap. However customer can apply if alasan refund is appropriate.

❓ Is I can apply Chargeback from the relevant party bank for payment through credit card? ▼

Applicant bebas to apply chargeback from the relevant party pemegang credit card. Namun approval still subject to discretion the relevant party majlis.

❓ Is refund charge back given full amount such as payment that has made? ▼

No, refund will rejected with charge bank that imposed to the Council.

❓ What is the method to make payment tax in Portal Ezy MBSJ? ▼

For obtain information method payment assessment tax through Portal Ezy MBSJ:
Please refer to in official website MBSJ namely www.mbsj.gov.my.
Click Services Assessment Tax.
Click Manual Checking Bill Assessment Tax Tanpa log in.

❓ When is the date Akhir Payment Assessment Tax on every terms? ▼

Date Akhir is as follows:
Period JANUARI-JUN - Date Akhir Payment on 28 FEBRUARI
Period JULAI-DISEMBER - Date Akhir Payment on 31 OGOS

❓ Is payer can make payment assessment tax lebih from satu account? ▼

Yes, payer can make payment lebih from satu account serentak.

❓ Can payers make payment assessment tax according to rate amount that required only? ▼

Yes, payer can mengubah and memasukkan amount assessment tax that ingin paid in section ikon Cart to paid.

❓ Can customers tanpa make log in, ingin mengubah rate amount payment assessment tax in section to paid? ▼

Yes, amount can amended in the space shopping cart portal.

❓ Can customers print receipt payment assessment tax tanpa make log in in section tax? ▼

Yes, receipt can dicetak temporary browser still belum closed.

❓ Can payers print again receipt payment assessment tax in Portal Ezy MBSJ without logging in? ▼

No. make cetakan again receipt payment assessment tax without logging in after browser payment closed.

❓ Can customers make payment assessment tax without logging in in Portal Ezy MBSJ? ▼

Yes, can make payment assessment tax tetapi customer must fill in information payer.

❓ Is third party can print tax bill and print receipt payment in Portal Ezy MBSJ without logging in? ▼

Yes. Tanpa log in, third party can:

Making cetakan bill with only memasukkan account number tax.
Printing receipt tax payment only after completing make payment.

❓ If not owner property, adakah can print penyata assessment tax? ▼

No. print penyata assessment tax if not owner property.

❓ If customer mendapati list account own no in checking through Portal Ezy MBSJ, disebabkan registration nama owner property on tax bill has dua nama, bagaimana method to make payment tax? ▼

Customer must register as member my@MBSJ and make log in. Enter list account tambahan on butang tambah account. Tunggu verification from the relevant party Revenue Department.

❓ What keistimewaan that dinikmati Member Ezy MBSJ? ▼

Paparan / Transaksi	Member Ezy MBSJ	Non-Member
Printing Bill Assessment Tax	✔	✔
Payment Assessment Tax	✔	✔
Printing receipt after payment	✔	✔
Checking sejarah payment lepas	✔
Printing again receipt transactions terdahulu	✔
Paparan detailed transactions tax	✔
Penambahan account other	✔
Pertukaran Address Letter Menyurat	✔
Application amendment information (Nama or address)	✔
Application Instalments Bulanan	✔
Pindahan hak milik property	✔

❓ Can anak or third party ingin make payment tax for ibu bapa or member keluarga in Portal Ezy MBSJ? ▼

Mendaftar as member my@MBSJ and make log in. Jalankan list account tambahan on butang tambah. Tunggu verification from the relevant party Department first before make payment.

❓ I have please penambahan. Why still no verification? ▼

Verification takes time period 3 working days. For any enquiries please hubungi 03 8026 7466.

❓ Why application penambahan account I rejected? ▼

Penolakan is disebabkan sebab-sebab tertentu. For any enquiries please hubungi 03 8026 7466.

❓ Can customers namely third party or not owner property (example: Firma Guaman) that has registered as member my@MBSJ and log in to print transactions tax that has paid? ▼

No. print transactions tax walaupun has register as member my@MBSJ.

❓ How third party or not owner ingin apply transactions payment for tujuan official in Office Government? ▼

Third parties can apply carian official and payment RM20.00 will imposed. For any enquiries please hubungi 03 8026 7466.

❓ Can customers that registered as member my@MBSJ and make log in to make pertukaran address letter menyurat not account miliknya? ▼

No. make pertukaran address letter menyurat not miliknya walaupun has registered as member my@MBSJ.

❓ Can Assessment Tax Dibayar Secara Instalments? ▼

Can, and conditions is as follows:

• Instalments allowed to arrears that exceeding RM500.00 to atas.
• Instalments that kurang from RM1,000.00: Dibenarkan 3 kali instalments.
• Arrears exceeding RM1,000.00: Dibenarkan 5 kali instalments.
• Maksimum rate interest: 4%.

However, the Council berhak menolak application that submitted atas alasan-alasan that dikira reasonable.

❓ Is arrears payment assessment tax by instalments imposed any interest? ▼

Yes, interest must paid for:

• Interest sebanyak 4% for application that approved.
• Rate interest subject to payment instalments that exceeding 4 kali instalments only.

❓ How do I hendak apply payment instalments assessment tax I? ▼

Application is online in Portal Ezy MBSJ.

For any enquiries further, Sir / Madam can menghubungi Unit Tax, Revenue Department in line 03-8026 3131 / 7470 / 3286 / 4316 or email to unit-tax@mbsj.gov.my.

❓ Can MBSJ provide reduction tax to owner property? ▼

MBSJ will assist owner tax that has masalah arrears tax with provide pelepasan Charge Late Payment and Remission, depends on application and supporting document.

• Application Late Payment Charge Exemption: Please submit to Revenue Department. Hubungi 03 8026 7466.
• Application Remission: Please submit to Valuation and Property Management Department. Hubungi 03 8026 3118.

❓ Why amount tax bill I berbeza? Can I checking through Portal Ezy MBSJ? ▼

Perbezaan is disebabkan oleh:

• Account Adjustment (Adjustment)
• Amount Cleaning Cost
• Amount Legal Cost
• Amount Warrant Cost

Untuk makluman, Cleaning Cost, Legal Cost and Warrant Cost is under Lain-other Cost.

❓ What is the method to make payment Miscellaneous Bill or Deposit Bill in Portal Ezy MBSJ? ▼

1. Dapatkan Deposit Bill and Miscellaneous Bill from jabatan related.
2. Visit https://ezy.mbsj.gov.my/.
3. Click on ikon Miscellaneous Bill or Deposit Bill.
4. Enter account number, identity card number or company registration number.
5. Press butang cari.
6. Select ikon bayar and pergi to section shopping cart (shopping cart).
7. Select to paid through FPX, credit card or e-wallet.
8. Print receipt to simpanan.

❓ Perlukah I print receipt after payment submitted? ▼

Yes, please print receipt to rekod and deposit claim.

❓ Is I can print again receipt if receipt simpanan I hilang? ▼

Cetakkan again only can carried out if you registered sebagi Member Ezy MBSJ only.

❓ Can I using receipt that received through e-mail as deposit claim? ▼

No. Hanya receipt MBSJ only sah to deposit claim.

❓ Who that will receive bill rental Council? ▼

Bill rental this will diserahkan to tenant that menyewa Aset-assets majlis by bulanan such as mereka that menyewa gerai pasar ataupun gerai-gerai makan Council.

❓ When bill rental this can in terima? ▼

All bill rental will issued on 26 haribulan every month for bill month will datang. (Example: Bill dijana on 26 July 2020 for rental month August 2020)

❓ When date akhir bill rental this must dijelaskan? ▼

Bill month current must dijelaskan before 7hb every month.

❓ Is I will imposed fine charge payment if gagal menjelaskan bill on month current? ▼

Yes, fine will imposed after 7hb every month if no payment received.

❓ Can I not pay amount by keseluruhan? Sebaliknya menjelaskan such as amount according to capability current? ▼

Yes, please kemas kini amount that ingin paid on ruangan shopping cart.

❓ What is the method to make payment for rental in Portal Ezy MBSJ? ▼

Payment can made with method:
- Visit in https://ezy.mbsj.gov.my/
- Click on ikon Rental.
- Enter account number, No. identity card or company registration number.
- Press butang cari.
- Kemudian press ikon bayar.
- Pergi in section cart and select to paid according to bank you or through e-wallet.

❓ How if I has further enquiries relevant payment rental? ▼

For rental majlis please hubungi Valuation and Property Management Department in line 03-8026 3118.

❓ What services compound that provided in portal Ezy MBSJ? ▼

Melalui portal MBSJ, customer can checking and pay all compound that imposed to atas individu, vehicle ataupun company.

❓ What types compound that issued by the Council? ▼

2 types compound namely Traffic Compound (for traffic offences) and Miscellaneous Compound. (for non-traffic offences)

❓ What rate compound for Traffic Compound? ▼

Period Compound

Kurang 24 Jam – RM 10
2 days to 14 days – RM 20
15 days to 30 days – RM 30
31 day to 60 days – RM 50
Lebih 60 days (Rate Maximum) – RM 80

❓ Vehicle I have in clamped @ towed. What action subsequently? ▼

For action towing and clamping please hubungi Enforcement Department in line 03-8026 3158.

❓ Is MBSJ provide diskaun for compound payment trafik through Ezy MBSJ? ▼

Yes, diskaun potongan sebanyak 50% given for only to maximum compound rate.

❓ Why apabila I have make payment tetapi compound still not closed (completed)? ▼

For kes such as this, please semak account statement bank customer you. If amount has rejected on account, please hubungi Revenue Department in line 03-8026 3298.

❓ I want to make payment for compound pelbagai tetapi information not dapat diperoleh through Ezy MBSJ. Why this occurs? ▼

For masalah this please rujuk to Legal Department in line 03-8026 3298.

❓ Customer can make reduction compound payment trafik or compound pelbagai in Portal Ezy MBSJ? ▼

Please refer to to Legal Department or hubungi in line 03-8026 3149 to checking and application reduction compound.

❓ What is the method make payment compound in Portal Ezy MBSJ? ▼

Visit in https://ezy.mbsj.gov.my/
Click on icon compound.
Enter number vehicle or number compound.
Press butang carian.
Select icon bayar.
Click in section shopping cart and select to bayar according to bank, credit card or through e-wallet.

❓ Can make renewal licence through Ezy MBSJ? ▼

Yes, business licence renewal can made through Ezy MBSJ.

❓ Can sijil licence dicetak online? ▼

Yes, for payment online, sijil can dicetak through portal Ezy MBSJ to dipaparkan in business premises.

❓ What is the method to I apply refund overpayment licence that made sebanyak dua kali through Portal Ezy MBSJ? ▼

For application refund overpayment, please hubungi Licensing Department in line 03-8026 4321 / 03-8026 3173 to obtain keterangan further.

❓ What is the method to make payment licence or permit in Portal Ezy MBSJ? ▼

Please refer to in official website MBSJ namely www.mbsj.gov.my
Click section Services.
Click Business Licence and Iklan.
Click Tatacara Renewal and Payment Licence Tanpa Log Masuk to obtain information tatacara pemlicence payment or permit.

❓ What types category licence that can paid through Portal Ezy MBSJ? ▼

Types licence that can diperbaharui through Portal Ezy MBSJ is:

• All application new licence that has approved and updated by Licensing Department.
• Renewal licence by directly to licence that status penuh and not risk only can paid directly through Portal Ezy MBSJ.
• Manakala payment for other permit or business licence under category risk-category licence and temporary-status licence can implemented setelah documents-documents application updated by Licensing Department through appointment in link https://forms.gle/mgZEuzS3M5yae9iz9.

❓ Can payment business licence renewal that has tamat period after satu year paid in Portal Ezy MBSJ? ▼

No.. Customer must refer to Licensing Department first or menghubungi in line 03-8026 3173.

❓ Can payment permit iklan such as banner, bunting, table and chair permit, five-foot-way permit paid through Portal Ezy MBSJ? ▼

Payment the above can made through Portal Ezy MBSJ provided that account number permit has updated first in Licensing Department or menghubungi in line 03-8026 3173 to carry out checking.

❓ Tanpa log in, adakah payer can make payment licence, compound, deposit, building permit, restaurant waste, sewa bay in Portal Ezy MBSJ? ▼

Yes, can make payment for transactions the above with melayarai website www.mbsj.gov.my and https://ezy.mbsj.gov.my.

❓ Can payers print SEMULA all receipt payment assessment tax in Portal Ezy MBSJ without logging in? ▼

No. make cetakan again receipt payment assessment tax without logging in.

❓ What kelebihan that dinikmati as registrant Ezy MBSJ? ▼

For customer that registered, kemudahan that bakal dinikmati is as follows:

Services	Paparan / Transaksi	Member Ezy MBSJ	Non-Member
Assessment Tax	Printing Bill Assessment Tax	✔	✔
	Payment Assessment Tax	✔	✔
	Printing receipt after payment	✔	✔
	Checking sejarah payment lepas	✔
	Printing again receipt transactions terdahulu	✔
	Paparan detailed transactions tax	✔
	Penambahan account other	✔
	Pertukaran Address Letter Menyurat	✔
	Application amendment information (Nama or address)	✔
	Application Instalments Bulanan	✔
	Pindahan hak milik property	✔
Miscellaneous Bill, Compound, Deposit, Rental and Water Management	Payment	✔	✔
	Cetakan again receipt terdahulu	✔
	Checking Sejarah Payment	✔
Renewal Licence, Building Permit, Sewa special parking bay and Restaurant Waste	Payment	✔	✔
	Cetakan again receipt terdahulu	✔
	Checking Sejarah Payment	✔
	Cetakkan Licence Penniagaan	✔	✔
Dog Licence	Application and Renewal	✔
Hall Booking	Manage Booking	✔

❓ Can compound towing vehicle paid in Portal Ezy MBSJ? ▼

No.. Customer only can checking only in Portal Ezy MBSJ with memasukkan number vehicle, number compound or identity card number.
Untuk make payment, please hubungi first in Enforcement Department in line 03-8026 4302.

❓ What is the method to make payment for building permit in Portal Ezy MBSJ? ▼

Visit in https://ezy.mbsj.gov.my/.
Click on icon Building Permit.
Enter account number and press butang cari.
Press icon bayar.
Select in section cart and select to paid according to bank you or through e-wallet.

❓ What is the period that allowed to renewal Building Permit? ▼

Period renewal that allowed is 1 year only.

❓ Can payment building permit (application baharu) made through Portal Ezy MBSJ? ▼

Yes, can provided that account number permit has updated in Building Department or hubungi in line 03-8026 4405.

❓ What is the method to make payment for permit restaurant waste in Portal Ezy MBSJ? ▼

Visit in https://ezy.mbsj.gov.my/.
Click on icon Restaurant Waste.
Enter account number and press butang cari.
Press icon bayar.
Select in section cart and select to paid according to bank you or through e-wallet.

❓ What is the period that allowed to renewal Permit Restaurant Waste? ▼

Period renewal that allowed is 1 year only.

❓ Can payment permit restaurant waste (application baharu) made through Portal Ezy MBSJ? ▼

Yes. Payment can made after updated by Solid Waste Management Department or hubungi in line 03-8026 4363.

❓ What is the method to make payment for sewa special parking bay in Portal Ezy MBSJ? ▼

For Renewal Bay Special, please hubungi Treasury Department before make payment online in line 03-8026 3135.

Visit in https://ezy.mbsj.gov.my/.
Click on icon Restaurant Waste.
Enter account number and press butang cari.
Press icon bayar.
Select in section cart and select to paid according to bank you or through e-wallet.

❓ What is the period that allowed to renewal Permit Lot Rental? ▼

Period renewal that allowed is 3 month, 6 month and 1 year only. Please refer to Treasury Department for any enquiries further.

❓ Can payment permit Special Parking Bay Rental (application baharu) made through Portal Ezy MBSJ? ▼

Yes. Payment can made after updated by Treasury Department or hubungi in line 03-8026 3135.

Engineering Department ▼

❓ How do I hendak menyalurkan information tentang damage in area sekitar I? ▼

Sebarang complaints can be made directly online through sistem complaint SISPAA MBSJ and line Complaint MBSJ. Complaint also can disalurkan through MPP and Email to officer.

❓ How many days action follow-up will taken after complaint received? ▼

Merujuk to Piagam Customer Jabatan.

❓ What that must made if complaint not taken? ▼

If works not implemented within that set complainant can assist melapurkan to Council and letter peringatan will issued to contractor until work repair completed.

❓ What is the method to halang damage ▼

Members of the public must ensure not merosakkan public property such as road, drain, assets Council, streetlights, feeder pillar, traffic lights, slope dll.

❓ Current works repair carried out adakah complainant will dimaklumkan? ▼

Yes, if must such as melibatkan pengalihan or penutupan laluan/ assets complainant and obtain information tambahan.

❓ Is fault complaints can be made if in external area complainant? ▼

Can provided that complaint the above must accurate and complete.

❓ Can complainant merujuk again complaint that has made? ▼

Pengadu must menyimpan ref. no. reference complaint for memudahkan checking Jabatan.

❓ How many banyak complaints can be made ▼

No. limit.

❓ Is the relevant party tuan receive cadangan from complainant? ▼

Sebarang cadangan is in alu-alukan.

❓ Kerosakan that bagaimanakah must reported to Department this? ▼

Kerosakan that can reported is as follows:

• Kerosakan road public.
• Kerosakan drain public.
• Kerosakan streetlights milik Council.
• Kerosakan assets milik Council.
• Masalah lalulintas and traffic lights.
• Masalah slope.
• Masalah earthworks by developer.

❓ Why there are banyak road that faulty and berlubang? ▼

Road lama that lebih 10 year, high traffic density that high, heavy vehicles and occurs surface runoff ponding atas road.

❓ What action taken if there are damage in area MBSJ? ▼

Works road patching using premix by jabatan and also annual maintenance contractor.

❓ How long does sesuatu damage regarding road diatasi by the relevant party MBSJ? ▼

For minor damage repair immediate carried out in time 3 working days.

❓ Is menutup road must approval the relevant party MBSJ? ▼

Required tetapi dibawah approval Building Department kecuali road excavation permit is dibawah approval Engineering Department.

❓ If traffic lights faulty, apakah action the relevant party Engineering MBSJ? ▼

Complaint will dimajukan to contractor to action.

❓ How long action that taken if there are damage traffic lights in area that? ▼

Action immediate.

❓ Is application traffic lights baharu can dimajukan if there are simpang berbahaya and trafik not terkawal? ▼

Engineering Department will make kajian on application the above to kesesuaian on site.

❓ How if ingin mengetahui traffic lights is owned by MBSJ? ▼

Lampu isyarat owned by MBSJ has ID placed in tiang traffic lights the above berwarna biru and has logo MBSJ.

❓ If there are damage on drain and drainage, apakah action that sewajarnya made? ▼

Investigation on site carried out to mengenalpasti types damage. Arahan to contractor maintenance to membaik pulih within that set based on types damage. Maklum on the relevant party bertanggungjawab.

❓ What step that taken if occurs flooding in area MBSJ and berapa lama period for MBSJ to menyelesaikan masalah that? ▼

Investigation on site carried out to mengenalpasti punca flooding. Period penyelesaian depends on types punca flooding that dikategorikan with action short term and long term.

❓ Is drainage system dibina by developer diselia by the relevant party MBSJ? ▼

Yes, after area the above handed over to the Council to maintenance.

❓ If there are landslide or struktur faulty berhampiran drainage system that diselia by MBSJ, adakah the relevant party MBSJ will membaikinya? ▼

Investigation on site will carried out for mengenalpasti punca the above. If disebabkan by damage drainage system, works repair will carried out.

❓ What action that taken by the relevant party MBSJ if there are slope / landslide in area MBSJ? ▼

Investigation and action will taken dengan:
• Lawatan site to mengenalpasti tahap damage and owner area.
• If in jurisdiction MBSJ, instructions are given to appointed annual contractor to immediate works; cleaning/ menutup runtuhan slope with canvas sheet.
• Menyediakan report visit site to action management for tujuan; immediate works/ quotation/ tender @ developer.
• Works repair carried out.

❓ How long time that taken to sesuatu complaint regarding slope diatasi? ▼

• For normal complaint category, period of time taken to memulakan work is selewat-lewatnya 3 days from date complaint received.
• For emergency complaint category, work repair/ pencegahan awalan will carried out with immediately.

❓ What action that taken if there are damage for premises structures under penyeliaan the relevant party MBSJ? ▼

Checking tentang types damage will carried out for mengenalpasti action that must taken (whether by staff Council or together with contractor that relevant).

❓ How long period that required if there are masalah-masalah struktur in premises MBSJ the above? ▼

Period repair is based on damage and dapat dikategorikan to 3, namely:
• Immediately (period 24 jam)
• Segera (3 ‑ 7 days)
• Biasa (depends on work)

❓ Is masalah-masalah regarding Mekanikal & Elektrikal (M&E) for premises-premises MBSJ dapat disalurkan to section struktur engineering MBSJ? ▼

Masalah regarding Mekanikal & Elektrikal (M&E) can disalurkan to section struktur, walaubagaimanapun action will taken by section that relevant.

❓ If there are masalah-masalah regarding M&E, adakah unit mechanical engineering MBSJ bertanggungjawab? ▼

Section Mekanikal only will manage masalah M&E that related with assets MBSJ only.

❓ If occurs damage air-conditioning in premises MBSJ, apakah action that taken? ▼

Please contact Section Mekanikal and ianya will diuruskan with seberapa immediate with bantuan appointed annual contractor that appointed.

❓ What is the period that required to memperbetulkan damage air-conditioning? ▼

Period repair depends on types damage antara 1 to 3 days. However, for major damage, ianya will dimaklumkan in writing regarding period pembaikannya.

❓ Is application for works construction or projects that membabitkan area MBSJ must diajukan to section infrastruktur engineering MBSJ? ▼

All application must submitted through OSC counter.

❓ What documents-documents that must disertakan together with application for obtain approval from Engineering Department? ▼

Earthworks Plan Approval:
• Slope Stability Report/Geoteknikal For Hilly Areas (Slope Stability Analysis)
• Report ‘Soil Investigation’
• Application Required Memiliki Approval Planning Permission Dan Approval JPS Sebelum Layak Dibawa Ke OSC Meeting

Approval Plan Road Dan Perparitan:
• Hydraulic calculations
• Report Road Safety Audit (RSA)
• Report ‘Traffic Impact Assessment’ (TIA)
Pemaju must make presentation for report TIA development the above before approval.

❓ How long does every application to obtain approval from MBSJ? ▼

Period process sesuatu application approval is 14 working days. For application plan work land, approval is subject to keputusan OSC Meeting that diadakan every 2 minggu.

Health Department ▼

❓ How long validity period suntikan Ty2? ▼

3 Tahun.

❓ Where food handler can obtain suntikan Ty2? ▼

Di any Klinik Government or Swasta that provide services.

❓ Where Basic Food Handling Course can didapati? ▼

Di any agency that provide services.

❓ How long validity period kursus asas food handler? ▼

Kursus that attended after year 2009 sah for life.

❓ If food premises closed, in manakah Basic Food Handling Course must attended? ▼

Agency that appointed by MBSJ according to zone that set.

❓ What is markah food premises that closed? ▼

Bawah 65 that menggambarkan condition premises cleanliness that not memuaskan.

❓ How long period penutupan food premises? ▼

Minimum 3 days, maximum 14 days. Application to membuka again premises that closed must made in writing to Health Department MBSJ.

❓ How premises dinilai in Categorisation System? ▼

It dinilai based on aspects pengendalian and food safety, food handler hygiene, premises cleanliness, and premises structure.

❓ How penetapan category given? ▼

A ‑ 90-100, B ‑ 80‑89, C ‑ 66-79, D ‑ 0-65

❓ What that must carried out by owner premises if obtain category B & C? ▼

Pengusaha can make application pemeriksaan again to dinaikkan taraf category and must comply with Cleaning Notice food premises that given.

❓ Is pengusaha premises must mengadakan control pests cockroaches, flies and rats (lilati)? ▼

Yes, pengusaha shop makanan / restoran mestilah bebas from infestasi animals and insects that carry diseases and not menyimpan or membiarkan pets such as dog, kucing and sebagainya roaming in premises.

❓ What that dimaksudkan with kebersihan kitchen area? ▼

Lantai and dapur must sentiasa bersih and kering, permukaan meja to preparation of makanan must sentiasa kering, bersih & sesuai, has exhaust hood and grease trap that maintained with baik.

❓ What that dimaksudkan with management solid waste that sempurna? ▼

Pengusaha must provide rubbish bins that sempurna (berpenutup and berplastik), sesuai and sufficient according to requirements types perniagaan.

❓ How condition store room premises that baik? ▼

Rak-rak must sekurang-kurangnya 20cm from lantai, barang-barang makanan disusun with kemas & bersih and not meletakkan chemicals & cleaning agents.

❓ Can meletakkan kerusi/meja/stall in five-foot way premises? ▼

Can provided that harus obtain permit temporary from MBSJ. Application permit the above can obtained with obtain form application in Counter I and send application in Integrated Counter MBSJ, kemudian application the above will disemak by Licensing Department to obtain approval.

❓ Can activities pencucian and preparation of makanan carried out in back lane / any five-foot way premises? ▼

No. sama sekali.

❓ What requirements that harus complied with to carry out perniagaan food premises? ▼

Segala kriteria to perniagaan food premises there are in Buku Guidelines to Premises Makanan that can obtained in Integrated Counter, Building MBSJ with rate RM10.00.

❓ What activities that carried out by unit this? ▼

Unit this carry out activities Aedes Breeding Inspection (PPA) and fogging (fogging) in sekolah-sekolah, exhibitions and talks relevant health, pemeriksaan public toilets and other programme in Health Department.

❓ How to obtain services fogging in sekolah? ▼

Permintaan to activities this can carried out with menghubungi Health Department MBSJ in line 03-80237595 sambungan 131 or via email to website MBSJ or in writing and dialamatkan to Pengarah Health Department, Subang Jaya City Council, Persiaran Perpaduan USJ 5, 47610 Subang Jaya, Selangor.

❓ What action the relevant party MBSJ if berlakunya kes infectious diseases food-, water- and air-borne? ▼

Kes will reported to Petaling District Health Office to further action.

❓ Pada waktu bilakah fogging carried out in sekolah? ▼

Activities this biasanya carried out on jam 6.30 evening to 7.30 evening.

❓ What perbezaan in antara penyakit Dengue Fever with Chikungunya Fever? ▼

Perbezaannya is from segi symptoms. Dengue Fever is demam that berlarutan manakala Chikungunya Fever is demam berlarutan and joint pain that teruk until not mampu to berjalan.

❓ Is payment imposed to atas activities fogging by MBSJ? ▼

No. Services is by percuma.

❓ Is application to fogging will processed by the relevant party MBSJ? ▼

Bergantung to kes current and kajian Aedes that carried out.

❓ Why favouritism occurs current pemeriksaan Aedes carried out in residential premises? ▼

No favouritism. Kemungkinan premises that diperiksa is occupied and that not diperiksa no penghuni / house kosong. However, visit follow-up will made.

❓ How hendak mengenalpasti officer from Health Department MBSJ? ▼

Setiap officer that appointed in writing and diwakili with authority card. Keraguan can dikenalpasti with submit authority card and make verification through call telephone to Health Department.

❓ Why MBSJ lambat take action until ada death case has occurs? ▼

Verification kematian carried out by hospital.

❓ Can the Council melayani fogging in business premises, warehouses, office and factory? ▼

No, kecuali if there are kes demam denggi that reported by sah by relevant authorities. For business premises, must melantik ‘pest control’ own.

❓ What waktu reasonable for sesuatu activities carried out by Health Department such as cuti umum and waktu malam? ▼

Waktu that dibolehkan to carry out any activities vector control is from 6.00 morning to 10.00 malam.

❓ Is chemicals that digunakan current fogging merbahaya to health public? ▼

Bahan kimia that digunakan by MBSJ has approved by Ministry of Health Malaysia.

❓ Is the relevant party MBSJ provide arahan penutupan to any premises that membiak larvae? ▼

Yes, peruntukan kuasa under Section 8, Destruction of Disease-Bearing Insects Act 1975 (Amendment 2000).

❓ How hendak mengenalpasti private contractor that make fogging by sah and meminta payment from residents? ▼

Verification can made with Health Department MBSJ.

❓ How long time that disyaratkan to penutupan premises? ▼

Selama 14 days kecuali setelah all kehendak and conditions in notice has complied with.

❓ Why perlunya fogging carried out in house? ▼

Provide impak that besar in control demam denggi with membunuh infected adult mosquitoes that dikhuatiri still is located in house.

❓ Is Aedes mosquitoes can membiak in drain? ▼

Bergantung to aliran air drain and kualiti air drain relevant. Nyamuk aedes can membiak in clear water.

❓ Compound offence membiak larvae aedes not allowed dikurangkan. ▼

Offence membiak larvae aedes can menyebabkan dengue outbreak and kematian.
Adalah becomes polisi MBSJ to not mengurangkan compound types offence this.

❓ How to obtain services exhibitions and talks? ▼

Permintaan activities this can carried out with make application bertulis to Health Department or made through Council Perwakilan Residents (MPP).

❓ How to obtain abate (larvicide)? ▼

Abate can obtained by percuma through programme and exhibitions that dianjurkan by Health Department, MBSJ. Selain that, through letter that dialamatkan to Health Department MBSJ or through Council Perwakilan Residents (MPP) and sekolah. Abate also can obtained through Petaling District Health Office by percuma to kegunaan own. It also can purchased in shop hardware (hardware).

❓ How many dog can dibela in sebuah house? ▼

Rujuk risalah based on keluasan:
<1000 meter persegi = not exceeding 2 ekor
>1000 meter persegi = 4 ekor maximum

❓ If tag dog hilang, apakah that must carried out? ▼

tag can diganti with payment RM10.00 provided that:
• Owner can submit any documents related as proof, example receipt payment or Sijil Dog Licence.
• Checking in Sistem IRMS/IFMS to verify nama and address owner based on identity card.

❓ If dog I hilang or caught by MBSJ, in mana dog the above disimpan? ▼

a) Dog the above disimpan selama 3 days before disposed of.
b) There are Animal Detention Centre in Taman Perindustrian Puchong Utama, Section 1, 47100 Puchong Selangor.
c) Dog can claimed in location the above before pukul 5.00 evening every working days.
d) Owner must menjelaskan compound and charge simpanan first.
e) Please contact Pembantu Health Public that bertugas in line 03-80237595 sambungan 120/134.

❓ Is vaccination certificate health this comply with or still valid? ▼

Types suntikan tahunan:
a) Canine distemper
b) Canine Hepatitis
c) Canine parvovirus

❓ What types dog that I can and not allowed pelihara in area MBSJ? ▼

Please refer to in website MBSJ to list types dog related.

❓ Is dog that bersaiz kecil must memiliki licence? ▼

Yes. Dog Licensing By-Laws MBSJ 2007 state all types dog must licensed without exception.

❓ Offence under Dog Licensing By-Laws MBSJ 2007 ▼

Example:
a) Dog not has licence
b) Membawa dog bersiar-siar in place public tanpa pengawalan (diikat)
c) Mengotori / mencemari place public
d) No menjaga kebersihan
e) No dapat mengawal dog and menyebabkan kebisingan

If has dikompaun atas offence a–e and appeal rejected, person issued with the compound must pay nilai compound that set.

❓ I do not want to pay compound? ▼

Setiap compound that not paid will registered as kes to court.

❓ If owner dog baru moved from PBT other and still has licence dog from PBT relevant, adakah must apply licence dog MBSJ? ▼

Yes. Dog Licence is based on address residential premises owner dog. Oleh that, owner must apply again. However, vaccination certificate that valid can digunakan.

❓ When dog licence application to year berikutnya can made? ▼

Setiap 1 December to year sebelumnya.

❓ When period tamat licence dog? ▼

Mengikut Peruntukan By-Laws Licensing Dog and House Pembiakan Dog MBSJ 2007, licence tamat on every 31 December for year the above.

Management Services Department ▼

❓ Is logistics equipment rented out to members of the public? ▼

No. Peralatan logistik not rented out to members of the public. MBSJ only menyelaras logistics management from segi application, delivery and collection logistik to tujuan programme-programme following:

Programme-programme anjuran the Council only.
Programme-programme external anjuran the relevant party Residents’ Committee (JKP), the relevant party Selangor State Government (SUK) and government agencies only.

❓ Is Bas MBSJ rented out to kegunaan members of the public? ▼

No. Bas MBSJ not rented out to kegunaan members of the public. MBSJ only menyelaras management application penggunaan vehicle / bas to external parties such as JKP, SUK, and government agencies for ensure perjalanan vehicle diurus and maintained with properly and according to jadual that set only.

❓ When vacancies MBSJ will opened and bagaimana method apply? ▼

Jawatan kosong MBSJ opened based on job vacancies. Hebahan related any job vacancies the above will advertised at MBSJ website to pemakluman further. Sehubungan with that, please sentiasa to visiting MBSJ website to melihat related job vacancies kerana pengambilan perjawatan is through online application.

❓ I have apply vacancies that has advertised at MBSJ website however belum receive call to application the above until days this? ▼

For vacancies that has applied for online, the Council has state perkara the above in terms and conditions, in mana if no feedback within 3 month, application you dianggap not berjaya.

❓ Is Meeting Room / Dewan Kenanga Hall MBSJ rented out to kegunaan members of the public? ▼

No. MBSJ not provide booking for Dewan Kenanga Hall / Meeting Room MBSJ to rented out for kegunaan members of the public.

❓ Is there are dress code pelawat ketika berurusan at MBSJ? ▼

Yes. There are dress code that has set for pelawat that ingin berurusan at MBSJ. Pelawat must dress neatly and appropriately. Pelawat not allowed enter to office if arahan this not complied with.

❓ Waktu operation Headquarters MBSJ? ▼

8.00 morning until 5.00 evening (Monday to Friday)
8.00 morning until 4.00 evening (Monday to Friday throughout Ramadan only)

Contracts & Quantity Surveying Department ▼

❓ How do I can obtain information regarding procurement advertisements Tenders and Quotations that issued by MBSJ? ▼

Sir/Madam can obtain information relevant through Notice Quotations/Tender in portal MBSJ https://www.mbsj.gov.my/ and press link ‘Services’.
It also can dilihat in Selangor Online Tender 2.0: https://tender.selangor.my/

❓ What is the method to purchase Tender / Quotations at MBSJ? ▼

Purchase carried out online in website: https://tender.selangor.my/

❓ What is the method to register? ▼

Visit: https://tender.selangor.my/ and ikuti panduan:
1. Click "Register Account"
2. Sahkan account via email
3. Log in and complete the information Company, Officer, MOF, CIDB, shareholders and related files
4. Click "Submit" and tunggu verification
Manual penuh: https://tender.selangor.my/manuals/registration

❓ Is imposed fee for registration and berapakah jumlahnya? ▼

Yes, registration fee is sebanyak RM100.00 per year.

❓ Is must registration renewal? ▼

Yes, renewal required every year with payment that sama namely RM100.00.

❓ After register, apakah step subsequently that must carried out contractor? ▼

Tunggu verification registration from ‘verification agency’. Setelah approved, you can purchase Tenders and Quotations online.

❓ If I ada masalah, to siapa I can contact? ▼

- Untuk masalah registration: hubungi pentadbir Sistem Selangor Online Tender 2.0
- Untuk masalah iklan/documents tender: hubungi agency involved (rujuk information agency)
- Masalah teknikal and payment: use form "Contact Us". Feedback in 3 working days.
- Isu "not layak purchase tender": semak and update company profile you.

❓ What is the method to update information company, PKK, CIDB and MOF? ▼

Pengemaskinian can carried out online in website: https://tender.selangor.my/

❓ Where contractor can checking list tenderer ranking? ▼

Contractor can checking online in website: https://tender.selangor.my/

Landscape Department ▼

❓ Can I apply to MBSJ fell trees in hadapan house I? ▼

Residents can apply to MBSJ fell trees-tree that maintained by the Council only. Pokok-tree that planted by residents own or planted by any residents terdahulu must maintained by residents own with cost fully borne by the relevant party residents the above. If not, satu cleaning and disposal operation trees persendirian will implemented without notice on bila-bila time by the Council.

❓ What can residents plant trees in hadapan house? ▼

Residents must state intention the above by official letter to Landscape Department to further consideration. Sebarang construction and maintenance costs landscape or taman is dibawah residents the above without involving any cost from Council and residents or any the relevant party not allowed claim any gantirugi if occurs accidents or incidents that disebabkan by construction landscape that own.

❓ Can the relevant party MBSJ make tree cutting in premises factory? ▼

The Council not melayan any application tree cutting from any private premises such as factory, sekolah / institusi pendidikan or dibawah maintenance the relevant party-the relevant party tertentu such as Joint Management Body (JMB) or MC.

❓ Can I obtain telephone number vendor MBSJ to tree cutting? ▼

Can and residents must contact go directly topada contractor and obtain several telephone number contractor from any staff in Landscape Department MBSJ. However, the Council not will bertanggungjawab if melibatkan misconduct or integrity offence that melibatkan staff Council disebabkan urusan the relevant party residents with the relevant party contractor MBSJ.

❓ Why tree maintenance not made by scheduled or according to condition tree that about to fall and adakah the relevant party MBSJ wait for the tree the above already fallen baru cutting action carried out? ▼

The Council sentiasa proactive in ensure municipality MBSJ sentiasa safe and orderly. Kekerapan tree maintenance-tree ameniti is depends on condition the tree. If the tree is dead and leaning, pruning action or tree felling will carried out immediate according to priority.

❓ Why works tree cutting takes time period that lama to implemented? ▼

Works tree maintenance-tree ameniti takes time that lama is kerana list tree that has diadukan is high, besides condition the tree and weather to implement activities tree maintenance that melibatkan logistics and public safety such as skylift, lori, kren and sebagainya.

❓ When date tetap works the relevant party landscape such as tree waste collection, potong tree will completed? ▼

Usually takes time less than 3 month tetapi subject to condition tertentu and also financial allocation that sufficient for current year.

Treasury Department ▼

❓ How hendak apply season parking pass?▼

Monthly parking passes only can purchased or didapati through:
1) PAYMENT COUNTER - COUNCIL HEADQUARTERS ONLY
2) GODELL PARKING SDN BHD (TEL: 03-55159999)
3) APPOINTED AGENTS OLEH PIHAK GODELL PARKING SDN BHD
- Ejen-ejen this also can provide direct service to customers’ offices or homes to send pas bulanan (obtain verification dahulu)

❓ What documents that required to apply season parking pass?▼

Seperti form application that provided seperti:
- VEHICLE NO.
- ROAD TAX NO.
- NAME & IC NO.
- ADDRESS
- START DATE / END DATE
- CONTACT NO.
- SIGNATURE
- DATE

❓ How to apply special parking bay place parking?▼

Terus to counter I (information & pertanyaan) to obtain form application special parking bay.
Mengisi form application together with conditions that related with complete & serahkan to counter that related.

❓ What documents and conditions that required to apply site special parking bay parking?▼

- Copy of business licence MPSJ
- Copy of registration perniagaan / company (Suruhanjaya Company Malaysia)
- Copy of receipt payment assessment tax / assessment tax (no arrears)
- Peta / location plan
- Gambar location

❓ If pay-and-display machine faulty, to siapa complaint fault complaint made?▼

1) Terus to GODELL Parking Sdn Bhd in line: 1800-88-02115 @ 03-5515 9999
2) Datang go directly to MPSJ office to complaint counter
3) Call to MPSJ through 03-8026 3131
4) Fax to MPSJ: 03-5637 6585
5) Melalui Email MPSJ / i-RESPONZ: www.mpsj.gov.my

❓ How many period of time pay-and-display machine dibaiki if there are damage?▼

Period to dibaiki sesuatu damage payment machine & display is depends on types damage:
- If damage kecil will ambil time at the rate immediate or maximum 1 day
- If major damage will takes time lebih from 1 day

❓ Dimanakah location tuntutan if vehicle that has towed?▼

Location:
1) Area Puchong/Serdang - Depoh Simpanan Vehicle Tunda, Persiaran Puteri 1, Bandar Puteri, 47100 Puchong
2) Area Subang Jaya - Depoh Simpanan Vehicle Tunda, No.: 2 Road TP2, Taman Industri Subang, 45610 Subang Jaya

❓ What is the period of time for process payment?▼

And-merta and within 3 days.
After 3 days will imposed charge RM 10 to every days that lewat termasuk cuti am / umum.

❓ How payment made to any tuntutan?▼

Rate payment:
- RM 178 (tanpa appeal or exceeding 3 kali in per year)
- RM 145 (after appeal and kurang 3 kali in per year)
- If has compound that terdahulu, mesti dijelaskan dahulu

❓ How long period of time sah cek that issued?▼

12 working days from date baucar issued

Licensing Department ▼

❓ What is the method to I make application business licence? ▼

Licence perniagaan and iklan has 3 category namely:
i. Online Immediately (OSM)
ii. Temporary Enam Bulan (SM6B)
iii. Application Biasa

Customer can carry out checking activities perniagaan in portal MBSJ www.mbsj.gov.my to kenalpasti premises in category that sama.

❓ What is the method I want to apply licence to adakan roadshow/konsert/festival (berunsur hiburan)? ▼

Applicant must send Kertas Cadangan to Licensing Department.
Information kertas cadangan must mengandungi:
i. Information Applicant
ii. Information Company
iii. Cadangan Location
iv. Cadangan Activities
v. Cadangan Date and Time
vi. List Peralatan Yang Diguna Pakai (If Ada)
vii. Keluasan Premises

❓ What is the method to apply permit iklan luaran? ▼

Application permit iklan luaran is online through Sistem E-Licence.

❓ How many rate fi permit bunting/banner in area MBSJ? ▼

Merujuk to UUK Iklan 2007, rate fi permit bunting/banner is sebanyak RM20.00 every satu unit and deposit sebanyak RM40.00.

❓ Perlukah I apply licence to mengadakan programme food festival/jualan promosi/kiosk temporary/vending machine? ▼

Yes, must make application Permit Berniaga Temporary in Counter Licensing.
Rate Fi: RM250 to every 1 unit booth/kanopi.
Deposit and fi iklan subject to types activities and period of time.

❓ How do I hendak checking status application licence? ▼

Can through 3 method:
i. Making checking through Sistem Ezy MBSJ.
ii. Menghubungi Licensing Department in line 03-8026 4052.
iii. Berurusan in Counter Licensing, Aras 1 MBSJ.

❓ Is I must apply licence to make activities keagamaan / keramaian? ▼

Activities that implemented in house is not under jurisdiction Licensing Department.
Required make reference to Department that related (Building Department and Town Planning Department).

❓ Can I menggajikan pekerja warga asing? ▼

Merujuk to Conditions Compliance Licence, pemegang licence not allowed to menggaji or take pembantu/pekerja warga asing that not has pas that sah.
Kegagalan comply with conditions on can imposed action compound, pembatalan licence and can didakwa in court.
Pemegang licence not allowed to meletakkan any pekerja asing in counter hadapan business premises as juru wang.

❓ Can I menjaja in tepi road? ▼

Pertimbangan approval is depends on kesesuaian location.
Please berurusan with officer Section Usahawan Mikro, Licensing Department MBSJ.

❓ Why I must pay RM0.20 to obtain plastik in shop serbaneka? ▼

MBSJ has implement Kempen Bebas Plastik State Selangor sejak year 2017 in mana all premises such as shop runcit, gedung pakaian, pasaraya besar has mengenakan charge collection bebas plastik RM0.20 to all customer that ingin obtain plastik.

❓ When I can apply Permit Bazar Ramadan MBSJ? ▼

Usually, application Permit Bazar Ramadan MBSJ will opened sebulan before Ramadan starting from. Subject to any perubahan date.
Information further please visit portal MBSJ in www.mbsj.gov.my

❓ Can I menjual bunga api on musim perayaan? ▼

Can, must make application Permit Temporary Berniaga.
Required obtain sokongan from the relevant party PDRM.
* Approval is depends on compliance conditions that set.

❓ What is the method to make renewal licence through online? ▼

Renewal business licence is online through Sistem Ezy MBSJ.

❓ Sehingga pukul berapakah restoran/shop makan allowed to operate? ▼

Approval period of time operation for premises restoran is subject to penggredan tahap premises cleanliness that dikawal selia by Health Department, MBSJ.

❓ Why business licence I dibatalkan? ▼

Pemegang licence not comply with conditions compliance licence that set.
Information further, please rujuk Licensing Department MBSJ in line 03-8026 4052 or visit Counter Licensing, Aras 1 MBSJ.

Department Development Masyarakat ▼

❓ What bantuan that can I terima (golongan kurang berkemampuan) such as OKU, Warga Emas? ▼

JAHITAN / KRAFTANGAN
a) Kelas kemahiran jahitan / kraftangan jangkamangsa pendek
i. Kemudahan fasiliti (place) implement programme seperti

Bilik Kulinari (Memasak), Kompleks 3C
Bilik Centre Activities Komuniti Berdaya (PAKB) (Jahitan), Kompleks 3C
Centre Warga Emas, Kompleks 3K SJ

b) Bantuan Merakyatkan Ekonomi Selangor (MES)

Bantuan warga emas
Bantuan OKU
TAWAS
Masuk IPT
MIMBAR

❓ What bantuan that can given to persatuan to carry out programme ▼

Implementation programme can dirancang with made by together with Council Perwakilan Residents (MPP) Subang Jaya City Council

❓ Application Penggunaan Balai Masyarakat ▼

Application penggunaan Balai Masyarakat / Kabin must through Council Perwakilan Residents (MPP) MBSJ according to area / Zone.

❓ What there are list persatuan residents ▼

MBSJ only has list Council Perwakilan Residents (MPP) MBSJ according to location zone as perantara utama residents with the relevant party Subang Jaya City Council.

❓ What telephone number for urusan pengebumian muslim ▼

Land Perkuburan Islam USJ 22, Subang Jaya
Land Perkuburan Islam Putra Heights, Subang Jaya
No.. Tel: 03-8023 0901

❓ What telephone number for urusan application pembakaran mayat (krematorium) ▼

Krematorium Batu 14, Puchong
En Ananthan: 012-300 1590

❓ How many rate payment for urusan pengebumian / pembakaran mayat ▼

Land Perkuburan Islam USJ 22, Subang Jaya
Land Perkuburan Islam Putra Heights, Subang Jaya
DEWASA / KANAK-KANAK:
RM 150.00 (Dalam Qariah MBSJ)
RM 250.00 (Luar Qariah MBSJ)
RM 350.00 (Warganegara Asing)

Krematorium Batu 14, Puchong
RM 100.00 (Kanak-kanak)
RM 180.00 (Dewasa)
RM 250.00 (Warganegara Asing)

❓ What dokumentasi that required for urusan this ▼

Dokumentasi that required is (for jenazah muslim)

Documents pengenalan
Permit Menguburan Jenazah / Pengesah Kematian by Hospital / Balai Polis
Mengisi form Application Pengebumian Jenazah

Dokumentasi that required is (for mayat non-muslim)

Documents pengenalan
Permit Pembakaran Mayat / Pengesah Kematian by Hospital / Balai Polis
Mengisi form Application Pembakaran Mayat

❓ Why all padang public not dinaik taraf ▼

MBSJ must memantau status land and keluasan area persekitaran padang before cadangan naik taraf carried out. Ianya also depends on peruntukan that subject.

❓ Padang sekolah I digunakan by the relevant party public, bolehkah ianya dinaik taraf ▼

Padang sekolah is subject under jurisdiction Department Pendidikan.

❓ How make booking online ▼

Melalui website MBSJ:
• Services online
• Tempahan fasiliti (booking gelanggang)
• Portal Ezy MBSJ

❓ I payer tax, why not allowed using Kompleks Sukan (padang bola) ▼

Kompleks Sukan opened to members of the public to beriadah on every days according to time that set. Namun demikian, pengguna can apply by official to MBSJ for application majlis official agency/persatuan can made online or official letter.

❓ Tiadakah method mudah for application pulangan deposit ▼

Setakat this procedure refund deposit is according to procedure financial.

❓ When waktu perpustakaan operate? ▼

Perpustakaan Hipermedia MBSJ, Kompleks 3C
Monday: 12.00 tengah days – 5.00 evening
Selasa - Friday: 9.30 morning - 5.00 evening
Saturday: 9.00 morning - 3.00 evening
Sunday & Cuti Umum – TUTUP

Perpustakaan Hipermedia MBSJ, Bandar Puteri, Puchong
Monday: 12.00 tengah days – 7.00 evening
Selasa - Friday: 9.30 morning - 7.00 evening
Saturday - Sunday: 9.00 morning - 3.00 evening
Cuti Umum – TUTUP

Perpustakaan Seri Kembangan
Monday: 12.00 tengah days – 5.00 evening
Selasa - Friday: 9.30 morning - 7.00 evening
Saturday - Sunday: Tutup
Cuti Umum – TUTUP

Bulan Ramadan
Monday: 12.00 tengah days – 4.30 evening
Selasa - Friday: 9.30 morning – 4.30 evening
Saturday - Sunday: 9.00 morning - 3.00 evening
Cuti Umum – TUTUP

❓ What is amount had loans buku and berapa lama period loans? ▼

• Amount loans: 7 buah buku
• Period loans: 2 minggu

❓ What conditions to becomes member? ▼

Payment year pertama:
Kanak-kanak: RM5.00
Dewasa: RM15.00
Pelajar/IPT: RM10.00
Warga Emas (60 year to atas): RM7.00
Non Warganegara: RM25.00
OKU: Percuma

Renewal tahunan:
Kanak-kanak: RM3.00
Dewasa: RM7.00
Pelajar/IPT: RM5.00
Warga Emas: RM5.00
Non Warganegara: RM15.00
OKU: Percuma

Documents required:
• Form Keahlian complete
• 1 copy of Kad Pengenalan (Dewasa)
• 1 copy of MyKid (Kanak-kanak)
• 1 copy of Passport (Non Warganegara)
• 1 copy of kad OKU (OKU)
• Fee keahlian according to category

❓ What is rate payment fine lewat pulang buku? ▼

Buku Dewasa: RM1.00 sehari for sebuah buku
Buku Kanak-kanak: RM0.50 sehari for sebuah buku

❓ What activities that carried out by the relevant party perpustakaan? ▼

Activities Cuti Sekolah:
• Mengikut kalendar cuti persekolahan

Activities Utama:
• 5 kali per year

❓ What kemudahan-kemudahan that can rented out? ▼

Antara kemudahan that can rented out:

Dewan Tuah, Aras LG
Bilik Seminar Jebat, Aras G
Laman Tun Teja, Aras G
Meeting Room Lekir, Aras 1

❓ What kemudahan-kemudahan provided? ▼

KEMUDAHAN SEWAAN / PERALATAN YANG DISEDIAKAN

Dewan Tuah:

Meja Bankuet
Kerusi
PA sistem
LCD projektor
Skrin projektor
Whiteboard

Bilik Seminar Jebat, Bilik Mesy. Lekir: —

Laman Tun Teja:

Meja Bankuet
Kerusi

❓ What is the method to menyewa auditorium in Kompleks 3C? ▼

Kemukakan letter application / tujuan rental.
Isi form rental and deposit.
Buat payment online.

❓ Can services catering / jamuan provided? ▼

No.

❓ Can nyatakan conditions kelayakan to register in PPK? ▼

Application opened to all anak-anak staff MBSJ and members of the public with method menelefon 03-5621 0060 or datang own to Office Administration PPK to register.

Form registration also can didapati in website MBSJ.

Fee that imposed to members of the public is as follows:
• Sepenuh time RM 350 sebulan (pembelajaran & penjagaan harian)
• Separuh time RM 225 sebulan (pembelajaran only)
*Harga not termasuk buku work and pakaian seragam.

Management PPK not receive anak-anak berkeperluan special such as Autism/ADHD/Syndrom Down and that seangkatan dengannya disebabkan no kepakaran in mengendalikan anak-anak the above.

❓ What is kapasiti maximum to every kelas? ▼

4 to 6 year: 20 orang (1 kelas)

❓ How long period of time jagaan in PPK? ▼

Sepenuh time: 7.30 morning to 6.00 evening
Separuh time: 7.30 morning to 1.00 evening

❓ What kemudahan that provided in PPK? ▼

Antara kemudahan that provided:
• Kelas pembelajaran
• Ruang makan
• Playground area
• Sleeping room
• Toys Library
• Play and exercise area
• Tandas kanak-kanak

❓ What modul pembelajaran that digunakan in PPK? ▼

Modul pembelajaran that digunakan:
a. Subjek asas standard kurikulum Pra-Sekolah Kebangsaan. (5-6 year)
b. Flash Card Learning Programme. (5-6 year)

❓ What Pakej Persembahan Kebudayaan and rate that ditawarkan by Kebudayaan MBSJ? ▼

BIL JENIS KEGUNAAN KADAR BAYARAN CATATAN

1. PAKEJ KHAS KOMBO - Government: RM6,000.00 / Swasta: RM7,000.00 - 8–10 pemuzik + penyanyi + krew
2. PAKEJ 1 – KOMBO - Government: RM4,000.00 / Swasta: RM6,000.00 - 8–10 pemuzik + penyanyi + krew
3. PAKEJ 2 – KOMBO - Government: RM2,000.00 / Swasta: RM4,000.00 - 4–6 pemuzik + penyanyi + krew
4. PAKEJ 3 – UNPLUGGED - Government: RM2,000.00 / Swasta: RM3,000.00 - 4–6 pemuzik + penyanyi + krew
5. PAKEJ 4 – TRADISIONAL - Government: RM2,000.00 / Swasta: RM3,000.00 - 8–10 pemuzik + krew
6. PAKEJ 5 – KOIR - Government: RM1,000.00 / Swasta: RM2,000.00 - 10–20 pemuzik + penyanyi + krew
7. PAKEJ 6 – GAMELAN - Government: RM2,000.00 / Swasta: RM3,000.00 - 10–20 pemuzik + krew
8. PAKEJ 7 – KOMPANG - Government: RM500.00 / Swasta: RM700.00 - 5–15 pemuzik + krew

❓ What Pakej Pemasangan Set Siaraya and rate that ditawarkan? ▼

Pakej 1 (500 pax): RM600.00/Sesi – 2 Speaker 15", Mixer 16 Channel, 2 Monitor Speaker, Power Amp, DVD Player, 2 Cordless Mic, 2 Mic Stand, 2 Speaker Stand
Pakej 2 (250 pax): RM500.00/Sesi – 2 Speaker 12", Powered Mixer 12 Channel, DVD Player, 2 Cordless Mic, 2 Mic Stand, 2 Speaker Stand
Pakej 3 (150 pax): RM300.00/Sesi – 2 Speaker 12", Powered Mixer 6 Channel, DVD Player, 2 Wired Mic, 2 Mic Stand, 2 Speaker Stand
Pakej 4 (100 pax): RM200.00/Sesi – 2 Speaker 10", Portable PA System, 2 Wired Mic, 2 Mic Stand, 2 Speaker Stand

Nota: 1 sesi bersamaan with 4 jam penggunaan.

❓ Is all orang can apply pakej the above? ▼

Yes, orang ramai can apply through send letter application kepada:

Timalan Pengarah,
Department Development Masyarakat,
Subang Jaya City Council,
Aras G, Kompleks 3C,
Road PJS 11/2, Taman Bandar Sunway,
46150 Petaling Jaya,
Selangor.

❓ How to obtain any infomasi further related services that provided by Section Kebudayaan? ▼

You can menghubungi: 03-56210640/28 or can datang ke:

Office Section Kebudayaan,
Kompleks 3K MBSJ,
SS13 Subang Jaya.

❓ What kluster-kluster pelancongan that there are in Bandaraya Subang Jaya? ▼

Bandar raya Subang Jaya menawarkan pelbagai kluster pelancongan that memenuhi requirements pelancong from pelbagai category:
1. Pelancongan Hijau and Rekreasi – Taman Tema, Centre Kemudahan, Taman-taman, area hijau and eko-pelancongan such as Sunway Lagoon, Fun X World, Waste Eco Park MBSJ, Taman Wawasan, Tasik Seri Serdang, Tasik Kampung Seri Aman, Kompleks 3K, Laman Sukan, Arena MBSJ.
2. Pelancongan Budaya and Warisan - Perkampungan Orang Asli Temuan in Kampung Sungai Rasau Hilir and centre kraftangan upcycling in Kompleks 3C.
3. Pelancongan Membeli-belah and Gaya Hidup - Centre purchase-belah such as Sunway Pyramid, IOI Mall Puchong, NU Empire, Subang Parade and One City.
4. Pelancongan Sukan - Site Woodball MBSJ, Gelanggang Pickleball, Arena MBSJ and Stadium Tertutup Seri Kembangan
5. Pelancongan Inovasi and Pendidikan - Perpustakaan Hypermedia MBSJ and makmal inovasi to generasi muda. There are also kelas pembelajaran kulinari that dipanggil dapur 3C that mengajar masakan that authentic and lazat. Bandar raya Subang Jaya also dikenali as hub pendidikan terkemuka bertaraf dunia such as Sunway University, Monash University, Universiti Putra Malaysia, Taylors College and banyak lagi.
6. Pelancongan Gastronomi - Pelbagai pilihan makanan from street food to restoran mewah. No ketinggalan Pasar Borneo Seri Kembangan, Pasar Malam in Roundabout Putra Heights, Boom City and banyak lagi destinasi gastronomi that becomes tarikan pengunjung in dunia gastronomi.
7. Pelancongan Perubatan and Rehabilitasi - Centre perubatan terkenal such as Subang Jaya Medical Centre (SJMC), Sunway Medical Centre, KPMC, klinik-klinik health and centre-centre rehabilitasi that menawarkan rawatan pemulihan berkualiti high.
8. Penginapan - Bandar raya Subang Jaya menawarkan destinasi penginapan pelancongan terunggul in antaranya such as Sunway Resort Hotel, Sunway Lagoon Hotel, Empire Hotel, One City Hotel and banyak lagi.

❓ How do I can obtain information latest regarding destinasi, acara pelancongan and promosi in bandar raya Subang Jaya? ▼

Yes, you can obtain information latest regarding destinasi, acara pelancongan and promosi in bandar raya Subang Jaya through platform digital:
1. Aplikasi Helo Subang Jaya - Menyediakan informasi pelancongan bandar raya Subang Jaya termasuk destinasi pelancongan, booking makanan and pengangkutan online (e-hailing), booking produk-produk tempatan, planning perjalanan (MyTrip), informasi bandar raya, information acara penting and promosi.
Muat turun aplikasi Gemilang MBSJ in Apple Store and Playstore to pengalaman pelancongan digital that mudah and menyeronokkan.
2. Laman official website pelancongan MBSJ - Menyediakan artikel and peta interaktif regarding sejarah area this.
3. Tiktok Helo Subang Jaya (hsjcitycouncil)
4. Youtube Helo Subang Jaya
5. Facebook Helo Subang Jaya

❓ Di mana I can obtain peta pelancongan MBSJ? ▼

Peta pelancongan can didapati through:
1. Centre Informasi Pelancongan MBSJ in Kompleks 3C and location strategik other.
2. Laman official website MBSJ and pelancongan Subang Jaya, in mana you can memuat turun peta in format PDF.
3. You also can menghubungi line 03-5621 0060 samb. 102 to obtain copy of peta pelancongan MBSJ.

❓ Is there are pengangkutan public that mudah to to destinasi pelancongan in Subang Jaya? ▼

Yes, Bandaraya Subang Jaya has akses and laluan sistem pengangkutan public that baik:
1. LRT and MRT - Laluan Kelana Jaya (SS15, SS18, USJ), Laluan Sri Petaling (Kinrara, IOI Puchong Jaya).
2. Bas Smart Selangor – Services percuma in area tertentu.
3. Services Bas BRT in area Bandar Sunway.
4. Services e-hailing such as Grab to perjalanan lebih fleksibel.

Enforcement Departmentan ▼

❓ What action that can taken by Enforcement Departmentan if there are vehicle melakukan traffic offences? ▼

Vehicle can imposed action notice compound or can towed.

❓ What kesan if notice compound gagal dijelaskan? ▼

If exceeding 14 days, notice peringatan will issued and if gagal menjelaskan payment, action memfailkan kes to Mahkamah Majisterit will made.

❓ What that must made if imposed notice compound lalulintas? ▼

Please buat payment in time 14 days in any kiosk MBSJ and payment online in EZYmbsj.

❓ Di mana place that must dirujuk if motosikal or vehicle towed by Enforcement Departmentan? ▼

Please refer to in Section Tunda, Enforcement Departmentan, Subang Jaya City Council, or hubungi:

i. Depoh Tunda Subang: 03-80249064
ii. Depoh Tunda Puchong: 03-80651687
iii. Depoh Tunda Serdang: 03-89481269
iv. Depoh Tunda Vehicle Buruk: 03-80681240

❓ What action that can taken on penjaja or peniaga kecil that no licence sah from Mayor? ▼

Action Compound and Sita can taken on penjaja or peniaga the above.

❓ If barang jualan penjaja or peniaga disita, in mana place barang the above disimpan and claimed? ▼

i. Please visit Unit Investigation for urusan tuntutan.
ii. Setelah payment made, tuntutan barang in Unit Pelupusan and Management Stor, Road TP2, Taman Perindustrian UEP Subang Jaya.

❓ Is business premises can meletakkan barang-barang in five-foot way, siar kaki or road? ▼

i. Dibenarkan if has make application and given permit approval.
ii. If no permit approval, can imposed action compound.

❓ What action that will taken if business premises meletakkan barang in five-foot way, siar kaki or bahu road? ▼

Action mengeluarkan Notice Compound and memindahkan (Sita) barang-barang can carried out.

❓ Where barang-barang dialihkan or disita disimpan? ▼

Di Unit Pelupusan and Management Stor, Road TP2, Taman Perindustrian UEP Subang Jaya.

❓ What payment that imposed to claim barang-barang that disita or dialihkan? ▼

i. Cost pengalihan/sitaan
ii. Cost simpanan
iii. Cost services
iv. Cost compound

❓ What that must carried out apabila obtain notice warning/penglihatan or roboh? ▼

Membaca and memahami arahan notice, subsequently memberhentikan activities/offence or demolish own struktur that melanggar regulations.

❓ What kesan if ingkar notice? ▼

MBSJ will implement action according to arahan in notice.

❓ Can seseorang claim pampasan if barang-barang dialih/disita or struktur dirobohkan? ▼

No layak.

❓ How long period that given to take vehicle that has towed? ▼

Dalam period 3 month from date vehicle towed.

❓ What kesan if vehicle gagal claimed within 3 month from date towed? ▼

Vehicle will diwartakan or perintah court will made, subsequently dilupuskan through lelongan public or method other that sesuai.

Department Valuation & Management Property ▼

❓ Soalan-Soalan Lazim (Frequently Asked Questions FAQ) Berkenaan Checking Again List Nilaian Baharu (Valuation Again Assessment Tax) Pada Aras Nilaian Tahun 2020 ▼

MUAT TURUN SOALAN LAZIM BERKENAAN SEMAKAN SEMULA SENARAI NILAIAN BAHARU (PENILAIAN SEMULA CUKAI TAKSIRAN) PADA ARAS NILAIAN TAHUN 2020

Town Planning Department ▼

❓ What planning bandar? ▼

Planning Bandar dikenali as "Planning fizikal" or "Planning Kegunaan Land". Dengan other perkataan ianya is satu seni and sains in membentuk pertumbuhan and development fizikal, sosial and ekonomi area-area bandar and also external bandar.

❓ Siapa that bertanggungjawab in merancang bandar? ▼

Merujuk Section 5, Act Planning Bandar and Desa 1976 (Act 172), Local Authorities (PBT) must becomes The relevant party Berkuasa Perancang Tempatan (PBPT) for area pentadbirannya.

❓ What konsep planning? ▼

Satu bidang that dapat determine persekitaran kehidupan and place tinggal that sempurna, selesa and berkualiti through gabungan alam bina and alam sekitar by harmoni. Ianya through process analysis condition current, kenalpasti isu, masalah and potensi submit cadangan for dasar action and planning and control penggunaan land.

❓ What peruntukan laws to activities planning bandar? ▼

Act Planning Bandar and Desa 1976 (Act 172) is peruntukan laws by langsung that menjelaskan siapa that berperanan and bertanggungjawab, bidang duties and activities-activities planning bandar.

❓ What that Rancangan Pemajuan? ▼

Rancangan Pemajuan terdiri from Rancangan Fizikal Negara, Rancangan Struktur State, Rancangan Tempatan Daerah, Rancangan Area Special. Ianya becomes documents reference that sah to rangka work planning.

❓ What Rancangan Fizikal Negara (RFN)? ▼

RFN is rancangan reruang ”spatial” negara that provide panduan strategik regarding arah and corak development fizikal negara.

❓ What Rancangan Struktur State? ▼

Merupakan satu penyataan bertulis that submit dasar-dasar and cadangan-cadangan am regarding pemajuan gunatanah termasuk step-step mengawal alam sekitar from segi fizikal, perhubungan and lalulintas for jangkamasa 15 to 20 year.

❓ What Rancangan Tempatan Subang Jaya City Council 2035? ▼

Rancangan Tempatan Subang Jaya 2035 (Penggantian) ataupun RTSJ 2035 is documents plan development that mengandungi peta cadangan and pernyataan bertulis and disokong by guidelines planning. Ianya provided according to peruntukkan laws that terkandung in Act Planning Bandar and Desa 1976 (Act 172). RTSJ2035 this has given approval by Jawatankuasa Perancang State Selangor Bill. 3/2020 bertarikh 23 October 2020 and obtain persetujuan The relevant party Berkuasa State Selangor through meeting Council Meeting Government (MMKN) Selangor Darul Ehsan Ke-37/2021 bertarikh 3 November 2021. Fakta persetujuan warta RTSJ2035 this is No..Warta - Sel G.N 1920/2022 on 26 May.

Halatuju: Visi RTSJ2035 ialah Bandar Mampan Yang Provide Pilihan Dan Peluang (A Sustainable City Of Choice And Opportunity).

Tujuan: RTSJ2035 this provided for menterjemah dasar-dasar from RFN and RSN for panduan and control development seluruh area administration PBPT (MBSJ). It also mengambilkira dasar antarabangsa and nasional such as SDG, New Urban Agenda, and DPN 2.

❓ Report Cadangan Pemajuan ▼

Report this must provided according to Section 21A, Act 172 together with plan tatatur that submitted (application tukar conditions, pecah sempadan, mendirikan building). It membentangkan asas, rasional and justifikasi cadangan development to assist PBPT in process pertimbangan.

❓ Planning Permission ▼

It must diperoleh from PBT before sesuatu pemajuan dimulakan (Section 19, Act 172). Application must mengandungi butiran and documents such as set under Section 21(1) and 21(3), termasuk aras site, ketinggian, anjakan belakang and other.

❓ Siapa that provide Planning Permission? ▼

Subang Jaya City Council provide Planning Permission in writing to atas application that submitted.

❓ What Kegunaan Planning Permission? ▼

Untuk mengawal planning and development by PBT and becomes satu bentuk responsibilities on development that approved.

❓ What kesan if development carried out tanpa/not memenuhi Planning Permission? ▼

It is offence mandatori under Act 172. Sabit offence can didenda to RM500,000 or dipenjara 2 year or kedua-duanya. Denda tambahan RM5,000 sehari for offence that berterusan.

❓ What that khidmat nasihat planning? ▼

Khidmat Nasihat Planning is antara services jabatan this to members of the public before submit application official. Ianya provided through services in counter through pertanyaan, call telephone, through letter ataupun email.

❓ How long time that taken by jabatan to memproses application planning? ▼

Mengikut Piagam Customer jabatan that has set.

❓ Lembaga Appeal ▼

If applicant / pembantah not berpuashati (terkilan) with keputusan or conditions approval, appeal can made to Lembaga Appeal State Selangor, Town Planning Department and Desa State Selangor according to peruntukan Subseksyen 23 (1a) and (b), Act 172 within 30 days from keputusan this disampaikan.

❓ What Lembaga Appeal? ▼

Lembaga Appeal is satu badan that established by The relevant party Berkuasa State intended to provide peluang to members of the public that terkilan or not puas hati with keputusan Planning Permission that made by The relevant party Berkuasa Planning Tempatan.

❓ How appeal can made? ▼

Application must fill in form that provided by Urusetia and sent ke:
Pendaftar Lembaga Appeal State Selangor
D/A Town Planning Department and Desa State Selangor,
Tingkat 18, Building Darul Ehsan No..3 Road Indah, Section 14,
40646 Shah Alam, Selangor Darul Ehsan.
Tel: 03-5511 6666
Faks: 03-5511 3557

❓ Dimanakah perbicaraan carried out? ▼

Bilik Persidangan
Tingkat 18, Building Darul Ehsan No..3 Road Indah,
Section 14, 40646 Shah Alam, Selangor Darul Ehsan.

❓ What definisi development mampan by umum? ▼

Kamus Dewan Bahasa and Pustaka: Sustainable = Berterusan

❓ What definisi development mampan antarabangsa? ▼

Suruhanjaya Dunia regarding Alam Sekitar and Development (Report Brundtland 1987) mendefinisikan development mampan as “development that enable generasi current memenuhi keperluannya tanpa mengkompromikan capability generasi mendatang memenuhi requirements mereka”.

❓ What definisi development mampan State Selangor? ▼

Selangor State Government memperkenalkan definisi development mampan in konteks tempatan Mampan Selangor (2000):
‘Development mampan ialah regarding reformasi ekonomi; process development take kira with serius kesan development on alam sekitar, sumber asli and masyarakat setempat’.

❓ What Agenda 21 Selangor? ▼

Agenda 21 Selangor is plan action pelaksana strategy development mampan stages state that dibentuk based on Strategi Development Mampan Selangor.

❓ What local Agenda 2030? ▼

Penjenamaan again Local Agenda 21 Subang Jaya to Local Agenda 2030 has dipersetujui on year 2018 so that sejajar with Agenda 2030 Matlamat Development Mampan (SDGs).

Jawatankuasa Local Agenda 2030 this membincangkan and membentangkan pencapaian programme through five (5) Plan Action Special:
i. Plan Action Bandar Selamat
ii. Plan Action Bandar Hijau
iii. Plan Action Bandar Sejahtera
iv. Plan Action Bandar Sihat
v. Plan Action Bandar Makmur

❓ What Itu e-MURNInet Selangor? ▼

e-MURNInet Selangor is perisian aplikasi web and centre reference and capaian information related with projects Kajian Petunjuk Bandar Mampan Selangor that diuruskan by JPBD Selangor.

❓ What definisi Bandar Selamat? ▼

Bandar that bebas from all ancaman fizikal, sosial and mental. Persekitarannya sentiasa in condition paling terpelihara. No menimbulkan suasana that can menggalakkan kejadian mengganggu-gugat kesejahteraan setempat. Penghuni sentiasa is located in condition that paling selamat, sejahtera, sihat and ceria.

❓ What kuasa and action that can taken by Section Enforcement Town Planning Department? ▼

i. Section Enforcement Town Planning Department only take action to atas any offence under peruntukan Act Planning Bandar and Desa 1972 (Act 172) namely:

a. Offence that melanggar Section 19 (carry out pemajuan tanpa planning permission).
b. Offence that melanggar Section 20 (carry out pemajuan that berlawanan with planning permission).
c. Offence that melanggar Section 25 (not comply with planning permission or plan building that diubahsuai).

❓ Is the Council provide kebenaran/approval to Skim Perumahan Berpengawal (Guarded Community) in area MBSJ? ▼

• The Council has sedia maklum regarding isu penutupan road berikutan implementation ‘guarded community’ in area MBSJ. Isu this not only occurs in area MBSJ malah PBT other also mengalami isu that sama regarding perkara this.

• Untuk makluman, The Council not pernah provide approval to any application ‘guarded community’. Department this only take maklum only on every application ‘guarded community’ in OSC Meeting, MBSJ. Namun, disebabkan terlalu banyak permintaan and requirements to implement ‘guarded community’ in area-area perumahan, maka the relevant party Lembaga Perumahan and Hartanah Selangor has mengeluarkan satu guidelines that must complied with by every persatuan residents that ingin implement sistem ‘gated & guarded’ in area perumahan masing-masing.

• Guidelines that must complied with by the relevant party persatuan is as follows:
i. Application must submitted by Persatuan Residents that registered with Pendaftar Pertubuhan.
ii. Mendapatkan persetujuan 85% residents from number unit house that occupied (termasuk tenant).
iii. No unsur paksaan for menyertai skim this.
iv. Perlaksanaan skim ‘guarded community’ this is berbentuk temporary only namely from dua (2) to tiga (3) year.
v. Perlaksanaan only allowed for area that not has kemudahan that berkongsi such as surau, sekolah, padang bola and sebagainya.
vi. Pondok pengawal allowed and saiz is 6 kaki X 8 kaki or saiz that difikirkan sesuai by PBT.
vii. Construction pondok pengawal not menghalang lalu lintas and peletakannya in bahu road and must obtain kebenaran bertulis from PTD/PBT.
viii. Penghalang only allowed operate from jam 12 tengah malam until 6 morning.
ix. Penggunaan kad akses (automatik) dilarang sama sekali.
x. No allowed menghalang vehicle exit / enter to area relevant.
xi. Penghuni that not menyertai skim this not allowed dihalang sama sekali memasuki kediaman mereka on bila-bila time.
xii. Perlantikan and duties Pegawal Keselamatan must comply with Act Agency Persendirian 1971 (Act 27) and requirements Kementerian Dalam State (KDN).
xiii. Dilarang sama sekali construct tembok (fencing) that mengelilingi area development kecuali disebabkan faktor safety such as terdapatnya parit besar, sungai and lebuhraya with approval from PBT first.

• If there are any complaint and perlanggaran conditions, the relevant party applicant will imposed action under Section 46 Act Road Parit and Building atas offence halangan road public and offence construct struktur pondok pengawal tanpa obtain permit from Council. The Council also in process to checking and review again by menyeluruh and detailed regarding isu this so that ianya dapat completed with method that terbaik and provide manfaat to all the relevant party.

Department Korporat & Management Strategik ▼

❓ What that Complaint Public? ▼

Complaint Public is feedback that received from members of the public regarding services Subang Jaya City Council (MBSJ)

❓ Is not residents Subang Jaya allowed make complaint? ▼

Yes, not residents Subang jaya also can make complaint. Ini termasuk mereka that bekerja in Subang Jaya and pengunjung Subang Jaya selagi complaint that related with had maintenance and jurisdiction MBSJ

❓ What that required ketika make complaint? ▼

Pengadu diminta provide butiran diri that complete and ref. no. telephone, perkara that diadukan and address complete location complaint. If perkara the above not given maka complaint not dapat direkodkan. Pengadu also digalakkan provide what-what supporting document to memperjelaskan complaint.

❓ How do I mahu make complaint to MBSJ? ▼

a) You can using Sistem Complaint Online SISPAA MBSJ. https://spab.mbsj.gov.my
b) Melalui email in complaint@mbsj.gov.my
c) Melalui line hotline MBSJ 03-80247700
d) Hadir Ke Counter Complaint MBSJ

❓ Is feedback action complaint will given? ▼

Maklumbalas action complaint will given in time 15 working days from date complaint received. Maklumbalas complaint will given via email. The relevant party complainant also can obtain status complaint that has made with menghubungi Line 03-80247700

❓ How do I hendak checking status complaint I? ▼

Complaint can disemak online with memasukkan number complaint that given to you current make complaint. Visit link following https://spab.mbsj.gov.my to checking Complaint.

❓ What types complaint that can received by Subang Jaya City Council? ▼

Types complaint that received by MBSJ is regarding kelewatan cleaning public / no action, action not adil, kekurangan kemudahan public, kepincangan dasar and kelemahan laws, salah use kuasa/misconduct, misconduct anggota public, kegagalan according to procedure, kegagalan enforcement and kualiti services that not memuaskan.

❓ Is all complaint can dirujuk to Subang Jaya City Council? ▼

All complaint can dirujuk to MBSJ kecuali complaint-complaint on dasar Government, perkara-perkara under jurisdiction Jawatankuasa Kira-kira Public, Badan Pencegah Corruption and Biro Bantuan Guaman.

❓ What that can I adukan to MBSJ? ▼

MBSJ can menyiasat complaint-complaint besides action-action and keputusan-keputusan administration agency-agency Government Malaysia in stages federal, state and tempatan (kecuali in Sabah and Sarawak only in stages federal) to determine whether action that salah, not adil or not according to lunas laws.

❓ Is any payment imposed to make complaint? ▼

No payment imposed.

❓ Can I make complaint for the relevant party orang other? ▼

Required memaklumkan hubungan you with complainant. You must obtain keizinan daripadanya. Bagaimanapun, kami menggalakkan complainant membekalkan information peribadi termasuk nama, address to dihubungi and telephone number.

❓ Can I submit complaint tanpa provide nama? ▼

Yes. MBSJ receive complaints tanpa nama or 'whistleblower’. Pada usually kami not will melakukan investigation melainkan complaint that membangkitkan sesuatu perkara that serius and there are information sufficient in complaint to enable kami carry out investigation.

❓ What types complaint that can received by Subang Jaya City Council? ▼

Types complaint that received by MBSJ is regarding kelewatan / no action, action not adil, kekurangan kemudahan public, kepincangan dasar and kelemahan laws, salah use kuasa/misconduct, misconduct anggota public, kegagalan according to procedure, kegagalan enforcement and kualiti services that not memuaskan.

❓ Is all complaint can dirujuk to Subang Jaya City Council? ▼

All complaint can dirujuk to MBSJ kecuali complaint-complaint on dasar Government, perkara-perkara under jurisdiction Jawatankuasa Kira-kira Public, Badan Pencegah Corruption and Biro Bantuan Guaman. Kami not receive complaints-complaint that has dirujuk to peguam or court.

❓ What is the method make complaint? ▼

You can submit complaint through telephone, hadir own, menulis letter, website kami and current kami mengadakan programme-programme bertemu orang ramai.

❓ What that must I enter in complaint to Subang Jaya City Council? ▼

Complaint you must mengandungi information that sufficient to enable MBSJ evaluate kedudukannya and method terbaik to assist. Kami menggalakkan complainant membekalkan information-information peribadi termasuk nama, address to dihubungi and telephone number to enable kami report perkembangan investigation. Kami can merahsiakan butir-butir peribadi this if diminta by complainant.

Please beritahu kami with jelas what that you mahu MBSJ siasat. Berikan sebanyak mungkin information termasuk copy of-copy of letter or documents that show you has berusaha menyelesaikan complaint that with agency relevant. Beritahu kami revenue that required.

❓ What occurs to complaint I? ▼

MBSJ will send Statutory Declaration Terima to you with immediate. Kami will provide pertimbangan that teliti to atas complaint you. Dalam kebanyakan kes, kami will menelefon agency relevant or officer that involved and meminta penjelasan. Kami will menulis to mereka to obtain feedback and information that must. Kebanyakan complaint will completed in stages this.

If complaint membangkitkan isu that serius and kompleks, or kami not puas hati with tindak balas awal agency, kami mungkin will make investigation further. If kami not dapat receive complaints you atas sebab-sebab tertentu, kami will menjelaskannya to you. You will diberitahu perkembangan investigation.

If kami mendapati complaint you has asas, keputusannya will reported to you and agency related. MBSJ mungkin will mencadangkan so that agency menimbang again or mengubah action or keputusan; so that laws, regulations or procedure amended; dan/atau agency must take action other that sesuai with condition.

MBSJ not allowed menolak keputusan agency-agency, or memaksa mereka comply with cadangan-cadangan kami. Bagaimanapun on umumnya agency-agency receive baik cadangan-cadangan MBSJ. If mereka not receive and if MBSJ berpandangan sesuatu perkara that to kepentingan public, kami can bawa isu that related to Jawatankuasa Tetap Pengaduan Public that chaired by Head Setiausaha Negara. Keputusan-keputusan that made by Jawatankuasa mesti implemented. Kami also can submit perkara-perkara that melibatkan kepentingan orang ramai to Jemaah Menteri.

❓ How long Subang Jaya City Council make investigation? ▼

Kami will menyelesaikan complaint-complaint you seberapa immediate that can. For kes-kes that rumit that melibatkan several agency, it mungkin takes time to menyiasat. Piagam Customer kami menetapkan standards services with lebih detailed.

Department Pesuruhjaya Building (CDB) ▼

❓ Is Form Proksi required if sesebuah company or any badan other has provide resolusi syarikah or what-what letter kebenaran from company? ▼

Required provided kerana based on Perenggan 18(1)(b) Act 757, ianya as provide kuasa to seseorang proksi to claim or menyertai in claim suatu pengundian selaras under Perenggan 18(3) Jadual Kedua Act 757. Malah, kandungan ayat-ayat in Form Proksi that stated in Peraturan-regulations Management Strata (Penyenggaraan and Management) 2015 has menjelaskan lagi requirements Form Proksi the above.

❓ What is number kuorum Meeting Agung Tahunan or Meeting Agung Luar Biasa MC? Is meeting must ditangguhkan if orang kuorum not cukup in mana owner that hadir and layak mengundi only 5 orang only? ▼

Number kuorum in any meeting agung is separuh from owner that berhak to mengundi whether hadir own or through proksi. If in time setengah jam after time that set kuorum still not cukup, maka 5 orang the above must membentuk kuorum and meeting can carried out.

❓ I not has arrears charge penyenggaraan and ‘sinking fund’ tetapi has arrears bill air disebabkan tenant not pay bill air to JMB. Is I layak mengundi? ▼

Tuan not layak mengundi kerana tuan must ensure all payment tertunggak dijelaskan to JMB dahulu. Jadi, tenant tuan must menjelaskan bill air on that has set.

❓ I have menjelaskan all charge penyenggaraan and other charge dua days before Meeting Agung diadakan. Pada days Meeting Agung, I mendapati nama I no in list orang that layak mengundi and management not membenarkan I mengundi. ▼

Menurut subperenggan 21(1) Jadual Kedua Act Management Strata 2013 (Act 757), owner must menjelaskan segala hutang that tertunggak to Badan selewat-lewatnya 7 days before Meeting Agung diadakan. Please baca Notice Call Meeting Agung in mana ada tertulis regarding conditions mengundi.

Nota: Dalam situasi tertentu, can allowed mengundi, however depends on pertimbangan Meeting Agung through requirements sebulat suara (no bantahan walaupun seorang in kalangan owner that berhak mengundi).

❓ What is number Member Jawatankuasa Management Bersama? ▼

No less than 3 orang and not lebih from 14 orang.

❓ I has 3 unit pangsapuri in 1 area pemajuan pangsapuri. What is amount undi I? ▼

3 undi tangan or pengundian according to syer (on a poll), amount unit syer that bersamaan with 3 unit pangsapuri the above.

❓ I not dapat hadir on days Meeting Agung Tahunan that has set, bolehkah I minta tenant I hadir and mengundi for the relevant party I? ▼

Can. Tuan must isi and sign Form Proksi and provide form that to address Badan Management that stated in Notice Call Meeting Agung. Form Proksi must given not less than 48 jam before Meeting Agung or what-what penangguhan meeting.

❓ Can proksi or besides owner becomes anggota Jawatankuasa Management Bersama? ▼

No.. Member Jawatankuasa must terdiri from owner-owner unit only. Melainkan owner is sebuah company, maka company the above can melantik any orang in company to mewakili company.

Nota: If owner has 2 or lebih bay, owner the above can mencalonkan anggota keluarga that terdekat for pemilihan anggota Jawatankuasa.

❓ Is must melantik Pengerusi, Bendahari, and Setiausaha in Meeting Agung? ▼

No must. Pemilihan 3 jawatan tertinggi must dipilih by Jawatankuasa Management from kalangan anggotanya sebaik after berakhirnya Meeting Agung.

❓ How long period memegang jawatan for Pengerusi, Bendahari, Setiausaha, and anggota Jawatankuasa biasa? ▼

Untuk jawatan Pengerusi, Bendahari, and Setiausaha, period memegang jawatan not allowed exceeding 2 year berturut-turut, manakala for anggota biasa Jawatankuasa Management pula, not exceeding period 3 year berturut-turut.

❓ Is must make pemilihan again anggota Jawatankuasa Management every kali Meeting Agung Tahunan diadakan? ▼

Yes must. All anggota Jawatankuasa Management must bersara from memegang jawatan in akhir Meeting Agung Tahunan that berikutnya. Seseorang anggota Jawatankuasa Management that bersara layak for pemilihan again subject to period that stated on (Soalan 10).

❓ Can orang besides from owner or Pengurus Building that appointed mempengerusikan Meeting Agung? ▼

No.. Pengerusi temporary Meeting Agung must appointed by owner-owner that hadir and layak mengundi from kalangan mereka. However, pengerusi temporary that appointed can membenarkan Pengurus Building or any orang berkaliber to membantunya mempengerusikan meeting until completed.

❓ What procedure Meeting Agung Luar Biasa? ▼

Procedures Meeting Agung Luar Biasa (EGM) is sama with Meeting Agung Tahunan (AGM). Yang membezakan antara meeting this is period of time meeting must diadakan and agenda meeting. Also, Meeting Agung Tahunan diadakan sekali in every year, manakala Meeting Agung Luar Biasa is Meeting Agung that diadakan besides from Meeting Agung Tahunan.

❓ What is the method memutuskan sesuatu usul/perkara in Meeting Agung? ▼

Secara umumnya, method memutuskan sesuatu usul or perkara in Meeting Agung is by angkat tangan. However, if there are seorang owner claim so that pengundian according to unit syer carried out, maka Pengerusi must carry out pengundian the above.

❓ What that dimaksudkan with “pengurus property”? ▼

“Pengurus property” that carry out works management and penyenggaraan in building berstrata whether by persendirian or by company and registered with Lembaga Penilai, Pentaksir, Ejen Hartanah 1982.

❓ Is becomes offence if company pengurus property not registered carry out works management and penyenggaraan in building berstrata? ▼

Yes, is becomes satu offence if company the above not registered. However, under Peraturan 32(2) Act Management Strata 2013 (Act 757) membenarkan company pengurus property not registered to carry out works management and penyenggaraan if has take simpanan bon in Form 12 with Perbadanan Management and menyerahkan copy of simpanan bon the above to the relevant party Pesuruhjaya Building.

❓ What responsibilities pengurus property registered that appointed by the relevant party JMB/MC? ▼

Pengurus property registered must carry out duties in line with Malaysia Property Management Standards (Second Edition 2016) that has issued by Lembaga Penilai, Pentaksir, Ejen Property Land Dan Pengurus Property (LPPEH) and provide khidmat nasihat to the relevant party JMB/MC in line with pemakaian Act Management Strata 2013 (Act 757).

❓ What example-example services that ditawarkan by ejen pengurus property registered to the relevant party JMB/MC? ▼

Following is antara services-services that ditawarkan:

Melaksanakan management and penyenggaraan.
Melaksanakan collection charge penyenggaraan and kumpulan wang penjelas.
Menyediakan Report Bulanan Aliran Tunai, ‘debtors ageing’, pendapatan, and expenditure.
Menilai and menyelei all kontrak and penyedia services such as cleaning, safety, control serangga, and landscape.
Mengadakan meeting bulanan with klien-klien tentang perkembangan penjagaan and maintenance, belanjawan, and aliran tunai.
Report bulanan detailed regarding keseluruhan operation hartanah the above.
Sokongan mechanical and elektrik (penyaman udara, lif, paip, and works elektrik).
Rancangan operation detailed, maintenance pencegahan, and rutin on peralatan M & E.

❓ Is ejen management that appointed can mempengerusikan Meeting AGM? ▼

No. kerana under Perenggan 16, Jadual Kedua Act Management strata 2013 (Act 757) only membenarkan owner only mempengerusikan Meeting AGM.

❓ If company pengurus property registered melakukan offence, apakah action that can taken by the relevant party JMB/MC? ▼

The relevant party JMB/MC can make complaint in writing contact offence that has carried out by company pengurus property registered the above to the relevant party LPPEH to further action.

❓ Is pengurus property can appointed to becomes penandatangan cek (cheque) for payment services JMB/MC? ▼

No., kerana is becomes responsibilities Member Jawatankuasa that appointed to implement duties in line with jurisdiction Act Management Strata 2013 (Act 757) and memantau works management and maintenance that implemented by the relevant party pengurus property registered.

❓ Is company pengurus property registered can make tuntutan in Tribunal Management Strata (TPS)? ▼

Can, in line with peruntukan Subseksyen 107(g) Act Management Strata 2013 (Act 757) has provide kuasa to pengurus property registered to memfailkan tuntutan to the relevant party TPS.

❓ Is the relevant party JMB/MC can melantik pengurus property registered selama period 3 year kontrak? ▼

No., in line with peruntukan Perenggan 6, Jadual Kedua Act Management Strata 2013 (Act 757).

Department Teknologi Information ▼

❓ What is the method to pay tax @ compound online ▼

Customer required register sekali for life with My@MBSJ.

Click on registration,
Isi form dan
Making verification through email link that given.

Setelah make verification Please

Login enter
Click Payment & Transaksi
Select Compound / Tax
Semak or bayar
Print receipt (if payment has implemented)

❓ What required to make renewal licence? ▼

Customer required register sekali for life with My@MBSJ.

Click on registration,
Isi form dan
Making verification through email link that given.
Customer / perniagaan required send copy of Sijil SSM ataupun Copy of Sijil Licence Terdahulu ataupun copy of identity card (If Individu) by email to ict@mpsj.gov.my, faks 03-80246612 ataupun datang to Department ICT.
Dalam period 48 jam waktu bekerja the relevant party ICT will mengaktifkan account customer the above. Makluman pengaktifan will dimaklumkan.

Setelah make verification/pengaktifan implemented Please

Login enter
Click Payment & Transaksi
Select account licence that diperbaharui
Semak or bayar
Print receipt (if payment has implemented)

❓ How to menambah account tax in list? ▼

Please contact The relevant party ICT whether through telephone 03-80263225, email ict@mbsj.gov.my, faks letter application to 03-80246612 ataupun datang to Department ICT.

❓ What is the method to melihat transactions payment that made ▼

Daftar and make pengaktifan keahlian sekali for life with menyerahkan copy of Kad Pengenalan / copy of registration company to Department ICT.

❓ Is transactions payment that lepas can dilihat? ▼

Yes, Can.

❓ Is complaints can be made online? ▼

Yes, Can.

❓ How long period that given as member? ▼

No. limit period.

❓ Is registration as member imposed payment? ▼

No payment imposed, keahlian is percuma.

❓ Is bill can dicetak after payment made? ▼

Yes, Can.

❓ What keistimewaan becomes member My@MPSJ? ▼

Information MBSJ in hujung jari.

❓ How long pengaktifan carried out to becomes member? ▼

Pengaktifan keahlian biasa immediate after pengguna click on link email that given.
Pengaktifan keahlian akses penuh takes time 48 jam waktu bekerja after customer menyerahkan documents that has disyaratkan.

❓ What must carried out after fill in information as member? ▼

Making verification pengaktifan akses penuh if memiliki transactions in MPSJ.

❓ What documents that required to becomes Member My@MPSJ? ▼

Individu

Copy of identity card.

Company

Copy of Sijil Perniagaan (SSM).
Letter verification mewakilkan owner account.

❓ What types payment that can carried out online? ▼

Tax taksiran
Compound
Renewal licence
Rental
Tempahan Gelanggang Badminton
Miscellaneous Bill
Bill Air (Meter MBSJ)
Deposit

Payment only can implemented through Credit Card Visa, Master and Debit Kad that obtain approval bank.

Department Centre Setempat (OSC) ▼

❓ What that Centre Setempat (OSC) ▼

Centre Setempat (OSC) established in every Local Authorities (PBT) for menyelaras and mempercepatkan process application cadangan pemajuan

❓ What is the method to submit application cadangan pemajuan in OSC? ▼

Applicant must submit pemohonan cadangan pemajuan by serentak or berasingan through website OSC 3.0Plus Online

❓ What types-types application that submitted in Department OSC? ▼

Application Planning Permission, Application Plan Building, Application Plan Engineering and Application Plan Landscape.

❓ Who orang that berkelayakan submit application in OSC? ▼

Applicant ialah qualified person that submit application to PBT selaras peruntukan akta-akta that related.

❓ How long period memproses application in OSC until obtain approval penuh? ▼

Period memproses and mempertimbangkan application is subject to types application in mana period minima is 57 days and period maxima is 99 days.

Department laws ▼

❓ What is the method to I buat payment vehicle I current meletak vehicle in area MBSJ? ▼

Payment meletak vehicle in place parking can made through aplikasi Smart Selangor, Flexi Parking and Touch n Go, e-Wallet, Setel, Jom Parking.

❓ What perbezaan Bay Parking Kuning, Bay Parking Oren, Bay Parking Merah and Bay Parking Putih that provided by Council ▼

Bay Parking Kuning ‑ Charge payment parking that set is RM 0.50 every 1 jam and tanpa had

Bay Parking Oren ‑ Charge payment parking that set is RM 0.50 every 30 minit and had maximum that allowed is selama 2 jam only

Bay Parking Merah ‑ Bay special

Bay Parking Putih ‑ Bay parking khusus for kegunaan building and fasiliti Council.

❓ What that occurs if I meparking in bay oren exceeding 2 jam? ▼

Car can dikompaun, towed, dialihkan and / or ditahan by the Council.

❓ Can I carry out checking compound? ▼

Can. Checking compound can made in web https://ezy.mbsj.gov.my//compound

❓ What is the method to make payment compound? ▼

Payment compound can made in web https://ezy.mbsj.gov.my//compound

❓ Selain from website that stated, adakah method other to make payment compound? ▼

Orang Kena Compound (OKK) also can make payment for all compound in Portal PBTPay in web https://pbtpay.kpkt.gov.my/ and for compound payment trafik can made in Smart Selangor Parking.

❓ I dah tua and not tahu using telephone. How to I make payment? ▼

OKK can make payment in Kiosk Payment that provided by Council in Headquarters MBSJ, and several centre purchase belah namely:

Sunway Pyramid
IOI Mall Puchong
Empire Shopping Gallery
Aeon Taman Equine
Giant Kinrara

Selain that, OKK also can make payment in Counter Cawangan MBSJ namely in Counter Office Cawangan Bandar Puteri and Counter Stadium Tertutup Seri Kembangan

❓ I obtain mesej through telephone state I imposed compound tetapi I not is located in sana sewaktu kejadian. ▼

The relevant party OKK can carry out checking with menghubungi Section Pendakwaan, Legal Department in line 03-8026 3289 or can make complaint directly through SISPAA MBSJ in website https://mbsj.spab.gov.my/eApps/system/index.do

❓ Is I can pay using cek? ▼

No.

❓ How long period pemcompound payment? ▼

Empat belas (14) days from date compound issued.

❓ What is the method if I not berpuas hati with compound that received? ▼

The relevant party OKK can make complaint directly through SISPAA MBSJ in web https://mbsj.spab.gov.my/eApps/system/index.do

❓ How to mengelakkan imposed Action Mahkamah? ▼

Menyelesaikan compound tertunggak within enam puluh (60) days from date compound issued.

❓ What that will occurs if I gagal pay compound within time that set? ▼

If compound not completed within enam puluh (60) days from date compound issued, action Mahkamah can taken on pesalah for offence the above.

❓ If I have menyelesaikan compound tetapi still receive Notice Peringatan from MBSJ, apakah that must I lakukan? ▼

Please abaikan notice the above if compound has completed.

❓ What is rate appeal compound that can I dapat if pay traffic compound within time that set? ▼

For offence trafik, rate compound that set is based on rate that stated on notice compound. Namun begitu, if payment online, reduction by automatik will given sebanyak RM40.

❓ I nak buat compound payment within 24 jam. Tetapi kenapa tertera in web RM80 and not RM10? ▼

The Council has menetapkan rate compound that berbeza according to types offence.

❓ I terima compound from the relevant party MBSJ at the rate RM1,000.00 and I mahu minta reduction. ▼

The Council has menetapkan reduction rate compound by automatik kecuali for offence tertentu. The relevant party tuan can carry out checking in https://ezy.mbsj.gov.my/compound

❓ I seorang OKU, adakah I given exemption from pay charge Place Parking? ▼

Exemption charge Place Parking only given for pemegang kad OKU only. Exemption not terpakai for pemandu that membawa penumpang OKU.

❓ I has pelekat car resident tetapi still imposed compound sebanyak RM80. ▼

Untuk makluman, pelekat car resident only can digunakan to meletak vehicle in pagar house ataupun in hadapan pagar house only. If owner meletak vehicle in bahu road or in place besides that stated, owner will imposed compound.

❓ I tinggal in area flat / apartment and meparking in area that berhampiran kediaman I tetapi imposed compound. Where I must / can meletak vehicle memandangkan area flat / apartment the above not has place parking that sufficient / terhad. ▼

Car milik residents flat / apartment only can placed in area flat / apartment. If car placed in external area flat / apartment, car the above can imposed compound.

❓ What compound-traffic compound that not given reduction? ▼

The Council not menawarkan reduction rate compound for offence-offence under Perintah Pengangkutan Road (Peruntukan Place Parking) Subang Jaya City Council 2007 as follows:

BIL	PERINTAH	BUTIRAN	KADAR KOMPAUN
1.	36(1)(a)	Menghalang any place or bay parking	RM 80.00
2.	36(1)(b)	Meletakkan vehicle in any place besides bay parking that provided by Council	RM 80.00
3.	44	Using any place parking for maksud carry out what-what perdagangan or perniagaan	RM 80.00
4.	45	Membaiki any vehicle in place parking	RM 80.00
5.	46	Mencuci or membersihkan any vehicle in place parking	RM 80.00
6.	47	Using place parking besides from to meletak vehicle motor	RM 80.00
7.	36(1)(a)	Vehicle berat that menghalang any place or bay parking	RM 300.00
8.	51	Meletak vehicle in Bay Parking Orang Kurang Upaya	RM 200.00

The Council also not menawarkan reduction rate compound for offence under Perintah Pengangkutan Road (Larangan Pemanduan Vehicle Berat) Subang Jaya City Council 2012 as follows:

BIL	PERINTAH	BUTIRAN	KADAR KOMPAUN
i.	2	Larangan Vehicle Berat	RM 300.00

❓ Mengapakah I imposed action Mahkamah? ▼

Action Mahkamah will taken if the relevant party tuan has didapati melakukan offence under Laws that dikuatkuasakan by MBSJ.

❓ What that must I lakukan if receive saman from Mahkamah? ▼

You must visit Mahkamah Majistret (Munisipal) Subang Jaya on date and waktu that set.

❓ If I not dapat visit Mahkamah, apakah that must I lakukan? ▼

Orang Kena Saman must memaklumkan to the relevant party Mahkamah with send letter to Mahkamah and diserahkan to Legal Department or submit sijil sakit if not sihat.

❓ Can I send wakil if I not dapat visit Mahkamah? ▼

Can send wakil and must submit Letter Wakil that diperakui by Orang Kena Saman (OKS).

❓ What that will occurs if I gagal visit Mahkamah tanpa sebab? ▼

Waran Tangkap will issued.

❓ What that must I lakukan if receive Waran Tangkap? ▼

Hendaklah menghadirkan diri to Mahkamah on date that set to membatalkan Waran Tangkap and for menjawab pertuduhan.

❓ Can I make appeal in Mahkamah for mengurangkan fine apabila disaman? ▼

Appeal can submitted in hadapan Majistret setelah pengakuan guilty direkodkan.

❓ Can I make appeal to pay compound at MBSJ walaupun saman has issued? ▼

Saman that has issued must completed in Mahkamah. Selebihnya, if there are compound that still belum issued saman, the relevant party OKS can menyelesaikan compound-compound the above before saman diproses / issued.

❓ Who that must I hubungi to obtain penjelasan related saman or Waran Tangkap that received? ▼

You can menghubungi Section Pendakwaan, Legal Department, MBSJ in line 03-802693289.

❓ Where location Mahkamah Majistret (Munisipal) Subang Jaya? ▼

Mahkamah Majistret (Munisipal) MBSJ terletak in SS 15/4G, Subang Business Square, 47500 Subang Jaya. For any enquiries relevant date sebutan can diajukan in line 03-56323724.

❓ How if I want to obtain copy of By-Laws Subang Jaya City Council? ▼

Can visiting Laman Web Subang Jaya City Council in https://www.mbsj.gov.my/ms/laws-kecil-perintah-method-method-perintah-tetap

Department Management Alam Sekitar ▼

❓ What kemudahan-kemudahan recycling that provided by the relevant party MBSJ? ▼

Following is kemudahan-kemudahan recycling that provided:

Centre recycling (address rujuk no.2)
Kabin recycling (address rujuk no.2)
Centre transit recycling in Waste Eco Park MBSJ, 64733, Road TS 6/10, Taman Industri Subang, 47510 Subang Jaya & Road BP 4/1, Bandar Bukit Puchong, 47100 Puchong, Selangor
Bazaar USJ 7, Road USJ 7/3, 47610 Subang Jaya, (berdepan Medan Selera USJ 7, Subang Jaya) (minggu 1 & 3 every month)

❓ What is number centre recycling that there are in area administration MBSJ and dimanakah lokasinya? ▼

There are 17 buah centre recycling, 1 buah centre pengkomposan and 1 buah centre biogas. Information contact centre recycling the above is as follows:

- List Centre Recycling

ZON SUBANG JAYA
BIL	ZON MPP	ADDRESS PUSAT KITAR SEMULA	WAKTU OPERASI
	Zone 1	Centre Recycling SS17 Area Lapang Road SS 17/2, Subang Jaya. (Road SS17/2H, SS 17, Subang Jaya)	Monday- Sunday (8.30 morning-8.00 malam
2.	Zone 3	Centre Recycling USJ 9 Area Lapang, USJ 9/1L, Subang Jaya. (Road USJ 9, UEP Subang Jaya)	Selasa, Khamis, Friday (9.00 morning-5.00 evening)
3.	Zone 4	Centre Recycling USJ 1 (Road USJ 1/2A, Subang Jaya)	Monday-Saturday (9.00 morning-7.00 evening)
ZON KINRARA
BIL	ZON MPP	ADDRESS PUSAT KITAR SEMULA	WAKTU OPERASI
4.	Zone 7	Centre Recycling Putra Heights (Road Indah 9/16, Putra Heights)	Selasa – Sunday (2.00 evening-6.00 evening)
5.	Zone 11	Centre Recycling Bukit Kuchai (Road 26, Taman Bukit Kuchai, Puchong)	Selasa (8.00 morning-10.00 morning)
6.	Zone 11	Centre Recycling Taman Kinrara Section 3 (Taman TK 3/16, Taman Kinrara)	Rabu & Friday (8.00 morning- 10.00 morning)
ZON PUCHONG
BIL	ZON MPP	ADDRESS PUSAT KITAR SEMULA	WAKTU OPERASI
7.	Zone 12	Centre Recycling Road Engineer, Kg. Baru Seri Puchong, Puchong	Monday- Sunday (9.00 morning- 7.00 malam)
8.	Zone 14	Centre Recycling Puchong Permai (Road Permai 1/152, Taman Puchong Permai)	Beroperasi temporary Saturday and Sunday minggu 1 and 3 (9.00 morning- 12.00 tengah/days)
9.	Zone 16	Centre Recycling Wawasan Area Lapang Taman Tasik Wawasan, Centre Bandar Puchong. (Persiaran Wawasan, Centre Bandar Puchong)	Saturday & Sunday (7.00 morning – 8.00 malam)
BIL	ZON MPP	ADDRESS PUSAT KITAR SEMULA	WAKTU OPERASI
10.	Zone 16	Centre Recycling Bandar Puteri (Road Puteri 7/1, Bandar Puteri Puchong)	Monday, Rabu & Friday (8.00 morning-10.00 morning)
11.	Zone 17	Centre Recycling Puchong Hartamas (Road Puchong Hartamas)	Selasa & Friday (8.00 morning-10.00 morning)
ZON SERI KEMBANGAN
BIL	ZON MPP	ADDRESS PUSAT KITAR SEMULA	WAKTU OPERASI
12.	Zone 18	Centre Recycling PUJ 2/48, Puncak Jalil	Monday-Friday (9.00 morning-6.00 evening)
13.	Zone 20	Centre Recycling Taman Seri Serdang, Serdang (Tasik Seri Serdang, Medan Selera Tasik)	Monday-Sunday (8.30 morning -10.00 malam)
14.	Zone 21	Centre Recycling Taman Universiti (Road Indah 2/2 Taman Universiti Indah, Seri Kembangan)	Selasa & Friday (7.30 malam-9.30 malam)
15.	Zone 22	Centre Recycling Serdang Utama (Berdekatan Pangsapuri Megaros) Jln 14/3, Taman Serdang Utama (bersebelahan Pangsapuri Mega Ros)	Monday-Saturday (8.00 morning-7.00 evening)
16.	Zone 22	Centre Recycling Taman Bukit Serdang Section 9 (Road BS 9/3 Taman Bukit Serdang)	Friday (7.30 malam-9.30 malam)
17.	Zone 23	Centre Recycling Serdang Raya Section 7 (Road SR 7/9, Serdang Raya)	Monday-Saturday (8.00 morning-7.00 evening)

ZON SUBANG JAYA
BIL	ZON MPP	ADDRESS KABIN KITAR SEMULA	MAKLUMAT PENGENDALI / SYARIKAT
1.	Zone 2	Road PJS 7/7, Subang Jaya	Pn. Watie Pertubuhan NGO CRC Tel: 016-2297530
2.	Zone 3	Pangsapuri Sri Tanjung (Road USJ 16/7, USJ 16, Subang Jaya)	En. Haris Tel: 011-16195328
3.	Zone 4	Pangsapuri Angsana (Persiaran Subang Mewah, Taman Subang Mewah)	En. Zaiful Tel: 016-2084277
4.	Zone 5	Road Pinggiran USJ 3/9, Taman Pinggiran USJ 3, Subang Jaya	Pn. Watie Pertubuhan NGO CRC Tel: 016-2297530
ZON KINRARA
BIL	ZON MPP	ADDRESS KABIN KITAR SEMULA	MAKLUMAT PENGENDALI / SYARIKAT
5.	Zone 10	Pangsapuri Melur, Road Tbk 1/10, Taman Bukit Kinrara, 47100 Puchong, Selangor	Pn. Watie Pertubuhan NGO CRC Tel: 016-2297530
ZON PUCHONG
BIL	ZON MPP	ADDRESS KABIN KITAR SEMULA	MAKLUMAT PENGENDALI / SYARIKAT
6.	Zone 15	Road PU 9/5, Taman Puchong Utama, Puchong	Pn. Watie Pertubuhan NGO CRC Tel: 016-2297530
7.	Zone 18	Road BK 4/5, Bandar Kinrara, Puchong	Encik Siva Rishi Logistica Resources (Tel: 016-4978008)
ZON SERI KEMBANGAN
BIL	ZON MPP	ADDRESS KABIN KITAR SEMULA	MAKLUMAT PENGENDALI / SYARIKAT
8.	Zone 24	Road SB Indah 1, Seri Kembangan	Pn. Watie Pertubuhan NGO CRC

List Kabin Recycling (Untuk kabin recycling no waktu operation kerana berkonsepkan drop-off) Centre Pengkomposan and Centre Biogas MBSJ:

Zone Area	Location	Management	Jadual Operation
Subang Jaya	Centre Biogas, Road USJ 7/3C, Taman Subang Permai, USJ 7	MBSJ	9.00 pg – 12.00 tengah days (Monday–Friday)
Puchong	Centre Biomass, Road BP 4/1, Bandar Bukit Puchong	MBSJ	8.00 pg – 5.00 ptg (Monday–Friday)

*Information further can hubungi MBSJ in line 03-80263180

❓ Dimanakah location centre purchase-belah that provide kemudahan centre recycling in area administration MBSJ? ▼

Lokasinya is as follows:

a) Subang Parade, Subang Jaya
b) Sunway Pyramid, Bandar Sunway
c) Empire Mall, Subang Jaya
d) Aeon Big, Subang Jaya
e) Main Place, Subang Jaya
f) Summit Mall, Subang Jaya
g) Da Men Mall, Subang Jaya
h) Mydin, Subang Jaya
i) IOI Mall Puchong, Puchong
j) Setiawalk Mall, Centre Bandar Puchong
k) Aeon, Taman Equine
l) The Mines Mall, Seri Kembangan

❓ Dimanakah members of the public can membuang waste elektronik in area administration MBSJ? ▼

Following is list centre recycling and Waste Eco Park in area administration MBSJ that receive barangan elektronik:

Zone	BIL	ZON MPP	Address Centre Recycling	Waktu Operation
ZON SUBANG JAYA	Zone 1	-	Centre Recycling SS17, Road SS 17/2, Subang Jaya	Monday - Sunday (8.30 morning - 8.00 malam)
	Zone 3	-	Centre Recycling USJ 9, Road USJ 9/1L, Subang Jaya	Selasa, Khamis, Friday (9.00 morning - 5.00 evening)
	Zone 4	-	Centre Recycling USJ 1, Road USJ 1/2A, Subang Jaya	Monday - Saturday (9.00 morning - 7.00 evening)
ZON KINRARA	Zone 7	-	Centre Recycling Putra Heights, Road Indah 9/16	Selasa – Sunday (2.00 evening - 6.00 evening)
	Zone 11	-	Centre Recycling Bukit Kuchai, Road 26	Selasa (8.00 morning - 10.00 morning)
	Zone 11	-	Centre Recycling Taman Kinrara Section 3, Taman TK 3/16	Rabu & Friday (8.00 morning - 10.00 morning)
ZON PUCHONG	Zone 12	-	Centre Recycling Kg. Baru Seri Puchong	Monday - Sunday (9.00 morning - 7.00 malam)
	Zone 14	-	Centre Recycling Puchong Permai, Road Permai 1/152	Saturday & Sunday (minggu 1 & 3) (9.00 morning - 12.00 tengah days)
	Zone 16	-	Centre Recycling Wawasan, Persiaran Wawasan	Saturday & Sunday (7.00 morning - 8.00 malam)
	Zone 16	-	Centre Recycling Bandar Puteri, Road Puteri 7/1	Monday, Rabu & Friday (8.00 morning - 10.00 morning)
	Zone 17	-	Centre Recycling Puchong Hartamas	Selasa & Friday (8.00 morning - 10.00 morning)
ZON SERI KEMBANGAN	Zone 18	-	Centre Recycling PUJ 2/48, Puncak Jalil	Monday - Friday (9.00 morning - 6.00 evening)
	Zone 20	-	Centre Recycling Taman Seri Serdang, Medan Selera Tasik	Monday - Sunday (8.30 morning - 10.00 malam)
	Zone 21	-	Centre Recycling Taman Universiti, Road Indah 2/2	Selasa & Friday (7.30 malam - 9.30 malam)
	Zone 22	-	Centre Recycling Serdang Utama, Road 14/3	Monday - Saturday (8.00 morning - 7.00 evening)
	Zone 22	-	Centre Recycling Taman Bukit Serdang Section 9, Road BS 9/3	Friday (7.30 malam - 9.30 malam)
	Zone 23	-	Centre Recycling Serdang Raya Section 7, Road SR 7/9	Monday - Saturday (8.00 morning - 7.00 evening)

BIL	PENGENDALI	ADDRESS	WAKTU OPERASI
MBSJ	Waste Eco Park MBSJ	64733, Road TS 6/10, Taman Industri Subang, 47510 Subang Jaya, Selangor	Monday - Friday Morning – 5.00 evening

Untuk information further, please hubungi MBSJ in line 03-80263180.

❓ Is MBSJ provide services collection recycling from house/office/premises? ▼

The Council has carry out programme collection recycling pintu to pintu (perumahan teres) together with the relevant party KDEB and Nestle. Following is location that involved: (a) Nestle:

SS 12
SS14
PJS 7
USJ 13
USJ 14
USJ 17
USJ 18
USJ 19
USJ 20
USJ 22
USJ 1
USJ 3
USJ 3A-3D
USJ 6
TP 1
USJ Height
Subang Height
Subang Mas
TP 7
Taman Batu Tiga
Taman Mutiara Subang
USJ 23
USJ 24
USJ 26
USJ 27
PUJ 1
PUJ 4
PUJ 5
PUJ 6
PUJ 9

(b) KDEB:

Laman Putra, Putra Heights
Royal Palm, Putra Heights
Grandis Palm, Putra Heights
Taman Nuri, Puchong Jaya
Taman Puchong Utama 3
Puchong Utama 5
Taman Putra Bistari 2/1
Taman Lake Edge
Bandar Puteri 11
Bandar Metro
Mutiara Puchong
Road Perdana 4, Puchong Perdana
Saujana Puchong 10
Mutiara Indah 1 & 2
Taman Bandar Kinrara 7B
USJ 5, Subang Jaya
USJ 2/5, Subang Jaya
USJ 4, Subang Jaya
USJ 9, Subang Jaya
USJ 3/4, Subang Jaya
USJ 11/4, Subang Jaya
SS15, Subang Jaya
PJS 9
SS 18
SS 19

(c) Collection recycling office & premises can using services contractor panel waste industri.
Please visit website MBSJ to list Contractor Panel Waste Industri and Perdagangan MBSJ: https://www.mbsj.gov.my/ms/list-contractor-panel-waste-industri-perdagangan-mbsj

❓ Who golongan sasaran the relevant party MBSJ for programme reduction solid waste that implemented? ▼

Golongan sasaran is seperti:

Pelajar sekolah
Members of the public
Peniaga gerai / restoran
Swasta / korporat
Staff MBSJ

❓ What that dimaksudkan with pencemaran udara? ▼

Pencemaran udara occurs apabila there are bendasing in udara that will mengganggu or membahayakan manusia, tumbuhan, haiwan and property benda.

❓ What that dimaksudkan with pembakaran terbuka? ▼

Pembakaran terbuka ialah any pembakaran or pembaraan that occurs in udara bebas and not dihalakan through cerobong or serobong.

❓ What example-example pembakaran terbuka that can diadukan to MBSJ? ▼

Pembakaran what-what waste sarap, waste perindustrian, kayu-kayan and waste-solid waste that carried out whether in area public or area persendirian.

❓ What pembakaran that not dianggap as complaint pembakaran terbuka? ▼

Pembakaran that not dianggap as complaint pembakaran terbuka is:

Pembakaran what-what benda as sebahagian from upacara keagamaan or activities penyembahan
Gril, barbeku or tungku api in external house for preparation of makanan that not carried out on any area land gambut

❓ What akitiviti other that dianggap pencemaran udara besides from pembakaran terbuka? ▼

Activities other that dianggap pencemaran udara besides from pembakaran terbuka is:

Factory or bengkel that make semburan in external from area premisnya.
Premises perniagaan that make pelepasan asap or debu to udara.

❓ What action that must carried out apabila terlihat pembakaran terbuka? ▼

Pengadu must directly make complaint through Line Complaint 03-80247700 with memberitahu location accurate kejadian and situasi kebakaran.

❓ What types bau that not dianggap as pencemaran bau? ▼

Bau that not dianggap as pencemaran bau is:

Bau makanan
Bau from activities keagamaan

❓ What that dimaksudkan with pencemaran air? ▼

Air that tercemar ialah air that mengalami perubahan from segi kandungan and keadaannya, until it becomes kurang sesuai or not sesuai to digunakan.

❓ Antara example-example kejadian kes drain parit public, tasik and sungai that can diadukan to MBSJ ialah: ▼

Antara example-example kes drain is as follows:

Pembuangan kumbahan not terawat from business premises.
Pembuangan kumbahan not dirawat from loji kumbahan.
Perubahan warna that ketara on sungai and tasik.
Kejadian banyak ikan mati by tiba-tiba in tasik or sungai.
Terlihat lapisan minyak in permukaan air tasik and sungai.
Pembuangan waste-sarap or chemicals to in tasik or sungai.

However, complaint will dipanjangkan to Department Alam Sekitar to action further.

❓ What that must carried out if terlihat individu melakukan or menyebabkan pencemaran air? ▼

Please adukan activities the above to MBSJ with mengemukan address site, number registration and types vehicle pengangkutan that disyaki and information regarding the relevant party that disyaki.

❓ What that dimaksudkan with bunyi bising? ▼

Bunyi bising ialah any bunyi that not required and can mendatangkan kacauganggu.

❓ What example-example bunyi bising that can diadukan to MBSJ? ▼

Example bunyi bising that can diadu to MBSJ is:

Bunyi bising business premises.
Bunyi bising mesin or peralatan.

❓ How many kerapkah collection waste for area shop/komersial, perumahan and perindustrian? ▼

Following is jadual collection waste in area the above:

Area collection and Hari collection:

Shop/komersial: Setiap days
Perumahan: 3 kali seminggu
Perindustrian (Collection only waste domestik): Setiap days

❓ Agency manakah that mengutip waste industri? ▼

Waste industri is under responsibilities owner premises. Owner required to melantik contractor to manage waste the above.

Please visit website MBSJ to obtain list Contractor Panel Waste Industri and Perdagangan MBSJ: https://www.mbsj.gov.my/ms/list-contractor-panel-waste-industri-perdagangan-mbsj

❓ Agency manakah that bertanggungjawab to membersihkan waste pukal and waste perabot? Ada or not jadual collection? Where waste the above patut placed? ▼

The relevant party KDEB bertanggungjawab membersihkan waste pukal tiga (3) kali seminggu such as Monday, Rabu and Friday (IRJ) or Selasa, Khamis and Saturday (SKS) in kuantiti that sedikit and kecil. Jadual collection is every days Selasa and Khamis.

Waste must diletak in hadapan house/kebuk waste and not placed in bahu road/hujung road.

For kuantiti waste pukal that besar/banyak, please hubungi Department Management Alam Sekitar MBSJ for obtain services collection waste pukal paid.

Rate payment services collection waste pukal paid:

Muatan (Lori 3 tan)	Rate payment
Penuh muatan (charge maximum)	RM 150.00
1/2 muatan	RM 100.00
1/3 muatan	RM 50.00
Kurang from 1/3 muatan (charge minimum)	RM 30.00

❓ What is frequency works cleaning drain? ▼

Kekerapan pemotongan rumput and cleaning drain:

Perindustrian/komersial: 2 kali sebulan (minggu pertama and ketiga)
Perumahan: 2 kali sebulan (minggu pertama and ketiga)

Kekerapan cleaning drain:

Perindustrian/komersial: 2 kali sebulan (minggu kedua and keempat)
Perumahan: 2 kali sebulan (minggu kedua and keempat)

❓ When waktu collection waste according to area? ▼

Waktu collection waste according to area:

House kediaman, area perindustrian, sekolah, taman permainan and perhentian bas: Sebelum jam 12.00 tengah days/before jam 5.00 evening
Building bertingkat: Sebelum jam 11.00 morning/before jam 5.00 evening
Area komersial: Sebelum jam 8.00 morning/before jam 5.00 evening
Pasar, gerai: Sebelum jam 10.00 morning
Pasar Malam/pasar morning: Cleaning and collection waste carried out after completing activities

❓ How many kerapkah sapuan road carried out? ▼

Sapuan road only carried out in persiaran/road utama with frequency every days. Manakala in area perumahan carried out every kali after works pemotongan rumput (dua kali sebulan on minggu pertama and ketiga).

❓ Dimanakah residents can make complaint related services collection waste and cleaning area? ▼

Saluran complaint:
(a) MBSJ

Telephone: 03-80247700
Sistem Complaint Public MBSJ: https://mbsj.spab.gov.my/eApps/sdmscasepool/SdmsCasePool/add.do

(b) KDEB

Telephone: 019-3759592 / 019-3753980
Whatsapp: 019-2742824
Hotline: 1-800-88-2824
Aplikasi: Sistem i-clean
Email: iclean@kdebwm.com

❓ For complaint waste domestik that not diangkat, berapa lamakah it must completed? ▼

Complaint must completed within 24 jam.

❓ What types rubbish bins that must ada in shop and factory? ▼

Tong waste that must provided by owner shop and factory ialah types MGB (tong beroda) that bertutup and saiz tong that dicadangkan is bersaiz 660L/1100L. However, depends on kuantiti waste that dihasilkan so that not melimpah exit from tong.

❓ Can complaint related waste diajukan go directly topada the relevant party contractor KDEB? ▼

Can. Please refer to channels complaint in Perkara ❓ Dimanakah residents can make complaint related services collection waste and cleaning area?

❓ Mengapakah waste longgok in tepi road not dibersihkan every days? ▼

Waste longgok in tepi road is waste haram. Residents will dikompaun if membuang waste in tepi road. Keutamaan collection is waste in kebuk waste house residents.

Jadual collection waste longgok is on days Monday, Rabu, Friday (IRJ) and Selasa, Khamis, Saturday (SKS). Collection every days will melibatkan penambahan cost, jentera and tenaga pekerja. Oleh that, kerjasama members of the public is diharapkan so that not membuang waste in tepi road.

❓ Is cleaning waste rumput carried out immediate after pemotongan rumput carried out disesuatu area? ▼

Yes, work sapuan rumput carried out after pemotongan rumput termasuk waste that bertaburan and must dimasukkan to in beg plastik and dilupuskan within 24 jam.

❓ Is MBSJ bertanggungjawab make cleaning tree waste and bilakah collection carried out? ▼

Waste kebun (rumput/lanskap in house) berkuantiti kecil (dibungkus and diikat kemas in beg plastik) is under responsibilities KDEB and collection carried out on days Monday, Rabu, Friday (IRJ) and Selasa, Khamis, Saturday (SKS).

For tree waste, please contact with Landscape Department.

❓ Rate payment permit restaurant waste ▼

Following is rate payment permit restaurant waste:

JENIS RESTORAN	BAYARAN SETAHUN
SISA RESTORAN 24 JAM (LOT HUJUNG)	RM1,960.00
SISA RESTORAN 24 JAM (LOT TENGAH)	RM1,300.00
SISA RESTORAN (LOT HUJUNG)	RM1,300.00
SISA RESTORAN (LOT TENGAH)	RM1,040.00

❓ Tatacara application permit restaurant waste ▼

Documents that required ialah:
• Licence perniagaan
• Mengisi form restaurant waste
• Serah form the above to counter jab. Management alam sekitar

Following is link to form restaurant waste: https://shorturl.at/lmpyD

Business hour

FAQ

Disclaimer

About Us

Follow Us

Malaysia Time